Questions

Hi Adobe Community,I am writing this with a lot of anxiety and hoping someone can guide me on how to resolve a billing issue.I signed up for the Adobe Creative Cloud Pro Student subscription exactly one year ago, on December 4, 2024. My one-year contract was completed yesterday.However, the plan has automatically renewed at the higher rate of ₹1,516.30/mo. As a student, I simply cannot afford this price increase. When I tried to cancel the plan through my account page today, the system is demanding a cancellation fee (Early Termination Fee) of ₹8,339.65.Since my plan only just renewed yesterday, I should technically be within the grace period for the new contract year. Charging me over ₹8,000 to cancel a plan that is only one day into its new term feels incredibly unfair and is financially impossible for me to pay.Has anyone else faced this immediately after a renewal? Is there a way to get this fee waived so I can end the subscription peacefully?Any advice or help from an Adobe repres

I've had the Lightroom plan with 1TB for a couple of years. I want to start using Photoshop, so I started a trial.  Is it safe to cancel the Lightroom plan? I don't want to be forced to sync 500GB of photos back to the cloud.  adobe plans.png

mi è stato sospeso l'abbonamento l'abbonamento a photoshop senza motivo  come posso riattivarlo? Grazie   [Mod: Moved to the Account, Payment & Plan forum]  

Estimado Adobe: caduco la vigencia de mi T.C. y no puedo dar de alta una nueva T.C. o de Débito en el sistema de pago, requiero acompañamiento para seguir disfrutando sus productos.Si es necesario, tendré que eliminar mi cuenta y volver a requerir el servicio. gracias 

Reading tons of messages on this from other countries already, but how on earth can you come away with a price increase of 50%...At the same time starting a conversation around this topic will only result in Adobe replying that they continuously improve their product addding lots of new functionality (of which may as a hobbyist I would never use), but forgetting to share anything about their already amazing profits...

I got 7 days free trail for adobe  AI Assistant but not able to cancel it. When try to cancel the trial it shows 'Unable to load data' for past 2 days.  Please help to fix this... TIA..

In meinem Account unter Abos läuft "nur" das Rad, dass andeutet, dass eine Seite aufgebaut wird.Das Phänomen habe ich in verschiedenen Browsern.Bestellungen / Rechnungen funktionieren einwandfrei. Ich möchte mein Abo kündigen. Kann dies aber nicht. Wo kann ich einen anderen Weg finden dies zu kündigen?DANKE

Hello,I started a free trial on Adobe on 26th november. It's today that I've realised I forgot to cancel my subscription.I didn't have any balance on my card at that time, so the payment failed and I don't have any money right now as well. I want to cancel my subscription asap. I wonder if they will take the due amount when I will have balance on my card?  Thank you for your help!

안녕하세요. 카드 분실로 인해 정기 결제가 예정일에 정상적으로 이루어지지 않았고,며칠 뒤 카드 정보를 업데이트하자마자 자동으로 결제가 발생했습니다.그런데 그 결제가 이루어진 이후에도 시스템에서 한 번 더 결제 시도가 있었던 것으로 보입니다.이 부분도 함께 확인 부탁드립니다.현재 저는 결제 직후 바로 플랜을 해지한 상태인데, 플랜이 정상적으로 취소된 것이 맞는지 확인 부탁드리고,비자발적으로 지연된 결제였고 서비스를 사용하지 못한 상황이기 때문에 환불 요청드립니다.

Bonjour, J'ai acheté l'offre Adobe Creative Cloud 12 mois sur Amazon.frJ'ai ensuite voulu activer l'adonnement sur le site Amazon en l'association à ce compte que je viens de créer.Ca indique à la fois association réussie et "le fournisseur indque que l'adresse e-mail utilisée n'est pas éligible pour ce produit". Je n'ai trouvé aucune précision que ce qu'est une adresse mail ou un compte éligible.J'ai contacté le support Amazon qui m'indique que tout fonctionne correctement de leur côté et me renvoie vers Adobe. Donc me voilà, comment je fais pour activer l'abonnement ?Car pour le moment sur ce compte je ne vois aucun plan toutes les applications sont en essai gratuit. 

Has anyone had a similar experience that can provide help to the following?For five months now, I've been calling Adobe (at 800-585-0774) about incorrect billing with no reimbursement, and even more frustrating, no resolution. After switching my billing from my personal account to my business account, Adobe began double-billing me by not only charging my business account but also my personal account, and for more than I had been previously paying. This has been going on for five consecutive months now, and I called after the first erroneous billing and have been calling every month since. After getting my bank involved, they stated that it is an Adobe issue that can only be resolved by Adobe. My bank even contacted Visa to no avail, as Visa stated the same. At this point, I've given Adobe all the pertinent details that both my bank and Visa advised, and for some unknown reason, Adobe still can't "find my billing issue." I've been told several times that it has been escalated to their S

Hello everyone, I wanted to switch from my Creative Cloud Photography Plan 20 GB (which runs until January 2026) to the Creative Cloud Photography Plan 1 TB. As there was a great Black Friday deal on Amazon (104 € for the 1 TB plan), I bought two activation codes and redeemed them on Friday, November 28th to have the 1 TB plan running until November 2027. After redeeming the first activation code for the 1 TB plan and canceling the 20 GB plan, I redeemed the second activation code for the 1 TB plan and expected it to extend the first 1 TB plan as they are exactly the same. Unfortunately, I noticed that I have both 1 TB plans now running in parallel, both ending in November 2026. I didn't find any hint that the Amazon offer would only apply to new customers, they only stated that it would not extend a 20 GB plan (which I was aware of as these are two different products).Is there any possibility to merge the two parallel 1 TB plans into one plan that runs until November 2027 or alte

Hey there all, I thought I'd drop this comment in, in case anyone else has experienced the same thing. I have been using Adobe for the past few months, and paying their somewhat pricey subscription of £29.99 + £6.99 (never quite figured out what this was for as Adobe insists it cannot find my card even though the payment goes through!).Since I was not really happy with this, I decided to cancel the plan; during the process I was offered a 90-day free period ("...on us..." acording to Adobe); I accepted. This was yesterday (27 Nov. 2025)...And lo and behold, bright and early today (29 Nov. 2025)... I was charged! No doubt the rest of it - the £29.99 will follow! So much for believing what you read on the internet eh?! Can't trust anyone these days it seems - not even big reputabalbe companines like Adobe. Needless to say, since there is no way to contact Adobe unless you happen to have an enterprise, or teams account - I am cutting my losses and cancelled the pl

Hello, back in May I canceled my adobe acrobat pro subscription within the 14 day trial. Attached please see the email confirming cancelation. That said, my credit card continues to be charged $19.99 monthly by Adobe. Any suggestions to truly get the the plan canceled, the auto pay to stop and a refund for the months being charges for a product I am not using? Thank you.

Hello,   I was un knowingly automatically charged for a one-year subscription payment of $840. I canceled my plan 10 days after the charge to my account. This cancellation falls within the 14-day window for a full refund, as stipulated in your policy. However, when I received my cancellation confirmation via email, it stated that my service will end next year. Furthermore, while my account dashboard shows the plan as canceled, it still displays the message: "Service will expire on Nov 18, 2026."   I followed the cancellation instructions on the website and did so before the 14-day cutoff. I request that you process a full refund of $840 and confirm that the subscription has been fully terminated. Thank you for your prompt attention to this matter. [Moved from the Using the Community forum (which is the forum for issues using the forums)] Christina_Hanisch4835_0-1764723170124.png  

J'ai le même problèmeimpossible de joindre qui que ce soit ! Formule gratuite mais avec obligation de payer lol

I have started a nonprofit organization and realized that I'm able to utilize my nonprofit for discounted rates on my Adobe so I went to cancel my plan found out that they charged not one account but they charged two accounts so I went in and found out. I have two plans under the same name which didn't make no sense. Don't know exactly when either one of them started either but I would like to get a full refund for the two different charges that they charge my account with today. I understand that as I was canceling, the offer offered me free 90 days to keep it open, but my best bet is to cancel everything and restart it under my nonprofit organization where I'm able to utilize the discounts from there can you please refund me back my money for the two accounts that you pulled Adobe out of or who can I speak to in regards to receiving a refund?

não sei se podem me ajudar, ontem o google desativou meu email por uso indevido, é o email que uso para meu perfil, para o adobe, freepik, enfim, já enviei uma constatação, porém, como está desativado, não consigo logar no creative cloud, sabem de alguma forma onde posso cancelar o pacote? não consegui nem entrar em contato com o suporte já que precisar logar para isso

Just want to know if I need to cancel my adobe express plan as it is included in firefly pro? Do i need to do it manually? Will I lose all of my data in Adobe express plan if i cancel?

The last time I used Adobe Express, the premium version was included in my Lightroom/Photoshop subscription.  Did that change? If it did, I'll probably switch to Canva. I'm on macOS and the last time I used Express it had performance and functionality probems on both Safari and Firefox. I recall circular text being broken for quite some time.

 Hi Adobe Support,I’m writing because I’ve been trying to close my Adobe account, and the experience has been incredibly frustrating. I was offered a free month, yet now I’m being told I have to pay for that same month just to delete my account. This makes absolutely no sense.I feel extremely disappointed and honestly quite angry. I never agreed to be charged for something that was clearly presented as free, and now I’m stuck in a situation where I can’t close my account unless I pay for something I shouldn’t be paying for in the first place. This feels unfair and misleading.I want this resolved immediately.Here’s what I need:Remove the charge for the “free” month.Cancel my subscription completely.Close my Adobe account as requested.Please fix this as soon as possible and confirm once it’s done. I do not expect to see any charges moving forward.Thank you,

I want to get a refund on my Adobe Acrobat Pro Plan, but I keep getting this error.Captura de pantalla 2025-12-02 183226.png

Dear Adobe Support Team, I have just noticed that I have been charged USD 17.69 monthly for a subscription I did not purchase. but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. Please investigate this matter and cancel the subscription. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Diana Hanich

Hello all!Trying to figure out how to cancel a 7-day trial subscription before next week Tuesday. I accidentally typed in a shortened version of my work email when setting up the account/entering card info so the email that the credit card information is attched to essentially doesn't exist. Any help would be appreciated as I would hate to charge my boss 100 dollars as the intern 😞 Thanks! For reference, I have a legitimate email with the company attached to an additional account, however, this email has no manageable plans attached to it, however, Im hesitant to add the seven day trial to this email without cancelling the incorrect email. 

I paid 57dh for subscription but I still have no generatin AI