Questions

Hi, I have had an Acrobat Pro licence for the last two years and it has recently expired.  When I go to renew it I am told that I already own it and the purchase cannot proceed.  Why?? 

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

Does anyone know the email or number for UK customer support? I can no longer afford my subscription and its trying to charge me £300 to cancel when this was not mentioned clearly at all when I got the subscription. Or if anyones had a similar issue what did they do?

today all my apps were signed out with the explanation that my license is being used by multiple users. But that’s not true. Two devices are signed in online with only me as a user, which is allowed. I received several messages saying that Adobe would change my password if I didn’t take action. Unfortunately, a support contact wasn’t able to help. I was told to sign out of all devices and sign back in, and then everything would be fine. Unfortunately, that wasn’t the case, and I’m pretty angry now. I wrote to them again. Sadly, the support is a disaster as well—they’re barely reachable. For me, the messages started appearing after the last major update. I think Adobe changed something about the license check, and there’s probably a bug in it. I can imagine that this might be the case here too… it doesn’t really help, but it shows that others are having account problems as well…

I just started Adobe Pro free trial on November 18. It was saying first charge will be on November 26. As soon as I started the free trial I was charged from AED115.50. No billing history is showing on my account. I cancelled my free trial, but still nothing shows about refunding. I request to get a refund of the charged amount.

OKAY GUYS Im a 14 year old student and I paid to have acrobat for a project and stupidly I deleted the entire app after I was finished with it. So I didn't pay it any mind to it, thinking the payments would stop. I dont really know how longs its been but im at -$40 in my bank account which isnt a lot but still as a teenager when I saw that I had a small panic attack. Today I went in to try and cancel my subscription but they want me to pay over $100 that I dont have and honestly don't think I will have by the time they take more money from my account so I just really need help because I have no idea what to do 😭 SO PLEASE

Im Juli 2025 habe ich einen Abo-Gutschein gekauft, der Code wurde akzeptiert, die Laufzeit (bis Juli 2026) aber sofort gestartet und nicht auf das aktuelle Abo das bis Nov 2025 läuft, angerechnet.Ausserdem bekam ich nun eine Email, dass mein aktuelles Abo im Nov abläuft. Komplettes Durcheinander!  

Estimados,Solicito una revisión detallada de mi cuenta, ya que se generaron cuatro suscripciones simultáneas de Adobe Acrobat Pro, situación que claramente se originó por un error en la configuración inicial, no por una contratación consciente de mi parte. Dado que nunca tuve la intención ni el uso asociado a cuatro planes, solicito formalmente: 1) La anulación retroactiva de las suscripciones duplicadas. 2) La devolución de los cobros asociados a dichos planes. 3) La eliminación del cargo por cancelación anticipada, considerando que dicho cargo solo aplica cuando existe una suscripción anual contratada deliberadamente, lo que no corresponde a este caso. Agradeceré que este requerimiento sea revisado por el área de Facturación o Supervisión, dado que corresponde a un error no imputable al usuario. Quedo atenta a su confirmación y al número de caso asociado a esta solicitud.

 I want to cancel my subscription but it says I'm locked into a yearly contract and it'll cost me about £110 to cancel now. I can't find where it tells me when the yearly subscription renews so I can cancel then instead - does anyone know?? Thanks in advance 

I am having trouble accessing my account. Every time I try to delete my subscription, I can't access the page. I want to delete my account also, I can't properly use it because of so many errors.

I just cancelled my sub to Photoshop.  I see I have been sent an invoice for 2x  Why? I have included a screenshot.   Thanks

Dear Adobe Support Team,I am reaching out to formally request a pricing review for my Adobe Creative Cloud subscription. I have been an uninterrupted Adobe user for over two years, including my university period, and the platform has been an essential part of my professional workflow as a design specialist.However, the recent pricing levels in Türkiye have created significant financial pressure, making it increasingly difficult for me to maintain my subscription. Despite this challenge, I am genuinely committed to continuing with Adobe products and have no desire to switch to alternative software solutions.Given my long-term and consistent use of your services, I respectfully request consideration for a discounted rate or a more manageable regional pricing option. A revised plan would allow me to continue my work efficiently while remaining fully within the Adobe ecosystem.Thank you for reviewing my request. I look forward to your support and a positive resolution.Kind regards,

I was looking for a way to request a refund and it didn't seem possible but I saw others come here so I figured I'd try as well. I had purchased the after effects free trial with the intention of using it until it ended then likely keeping it for a month or so. However, it wasn't compatible with my computer, and while I was waiting to see if I could fix that, I was charged for this month. It totally slipped my mind that the trial was up and I have since realized that it is definitely not possible to use with my computer. I was really hoping I could get a refund, as it's just one month and the service has not been used at all.

I signed up for a free trial for adobes pdf editor and canceled my subscrition the day after, I was still charged 7 days later and since theres no way to call I'm here. Is there anyway To fix this?

Hi, I just found out that im still being charge even my plan was cancelled 3 months ago, I want a refund and no one assisting me.

How do I contact support for a refund?? I'm jus keep on seeing the unhelpful ai. I cancelled my free trial subscription hours after I signed up and 7 days later I got charged and it said I never cancelled even tho it sent me a confirmation for cancel on my email. I want my money back NOW. Please. Please fix this. Why are you scamming. If you're seeing this Adobe. Give me my money back. This is so so bad. I'm in debt because of your mistakes

After the bank accepts the payment it gives me an error that my card number my date of expire and postal code are wrong, but neither of them are wrong at all, someone knows a fix?   [Moved from the Premiere Pro forum by moderator]

Здравствуйте! Уже который месяц оплачиваю подписку , и приложение работает два дня и снова перестают работать все платные функции ! В чем дело и как это исправить ! 

Hallo zusammen, aktuell nutze ich das Photo Abo mit 20 GB Cloudspeicher.Nun gibt es dieses Produkt seit Mai Nicht mehr. Von den Programmen nutze ich lediglich LR.Ich bin nun auf der Suche nach einer preisgünstigeren Prepaid Lösung, bei der die Bilder weiterhin auf meinem Rechner gespeichert werden und nicht in der Cloud.Welche Ideen habt Ihr bitte?Lieben Dank und viele Grüße Björn  

I forgot to refund a free trial so made purchase by mistake. just want to know if this is 1y subsciption for 80euro or no time period .Cant find this purchase in sub tab or anywhere else 

Hi, because I don't have regular access to my email and I forgot that I had to cancel my subscription before the end of my trial period, and I was charged yesterday, I'm canceling today. The plans I had, I've been having serious financial problems, and the money I had was from my job. I had to make some purchases and now I don't have it because the subscription was charged. I don't know if I can Please help me with a refund. I stopped using them to remove a background from a photo, and it was too complicated. I'm sorry, but I won't be using them anymore; it was too difficult. Please help me get my money back.  Thank you very much and I hope you can help me. Id <Removed by Moderator>

Hello adobe,I need some help with a refund issue. I made a payment for Adobe Premium using my iPhone through Apple Pay and was charged $17.99. After purchasing, I realized the plan doesn’t include the desktop app, so I upgraded and was charged $34 for the monthly plan. During the upgrade, it said that the $17.99 would be refunded, but I haven’t received the refund yet. Has anyone experienced this, or can Adobe support help me get the refund processed?

Yes, very much still does not open, neither on PC nor phone (Wifi disabled). Everything else seems to work just fine. Only "Plans" shows a spinning circle forever.

I am an architecture student and I desperately needed After effects for a short animation I had to do for a project. So I installed and paid 24,60EUR for a month of use. Trying to cancel that subscription I have found I would be forced to pay a 135,27EUR early cancelation fee, which I have not been aware of before making my initial purchase. For a student as myself, that kind of money does make a difference. So I would love to cancel without any extra charges, is there a way to do that? 

I am out of town for a family emergency and needed to open my FMLA application from my work email. I purchased pro; the attachment wouldn't open due to security placed on work email. I cancelled within a few minutes and am seeing no refunds available. Is this true??