Questions

I have previously used Adobe Creative Clouds after speaking with a representative and receiving a quote. I activated the product and used it for some time before switching PCs. Though I’m being charged on my credit card, None of my email addresses (including the one I received the quote through) are linked to my subscriptions. I’d like to cancel my account. I’ve called the hotline. When selecting the options in the automated menu to talk to a representative to help with cancellation, I’m immediately dropped from the call rather than being entered into a queue to speak with a rep.Please provide an avenue for recourse. If i’m unable to contact reps through the online portal, email, or phone prompts, I’ll work with my bank to address the situation. 

I cancelled my Adobe Pro subscription a month ago. I talked to two agents, who all said my subscription had been cancelled. However, I still didn't get the cancellation confirmation email. Also, today i got two emails that show Adobe was still trying to charge me. Luckily, my bank stopped the charge. I want the charge to end completely, delete my payment information and no more emails. 

 To the Adobe Support Team,I am writing to you regarding a recurring monthly charge of 70 ILS that I recently discovered has been billed to my account for the past two years.I HAVE BEEN TRYING to resolve this via chat several times today. Each time, the session gets disconnected or reset, and I have to start all over again.!While I recall opening an account, I was completely unaware that I was being charged for a paid subscription. More importantly, I have not utilized any of Adobe’s paid services during this entire period. Currently, the only version of Adobe installed on my computer is the free version, which does not include any premium editing features or tools.Given that I have not used the services I’ve been paying for, I would like to request the following: Immediate cancellation of this subscription to prevent further charges. A review of my account usage to verify that the services were not used. A refund for the charges made over this period, as this was a misunderstandin

Fiz o pagamento da mensalidade mas não estou podendo usar os recuados premium 

Hello,My Adobe Firefly Standard free trial ended yesterday and I was charged USD 9.99. I cancelled the plan immediately.The charge is very recent and I would like to request a refund, but I cannot connect to a live agent.Can someone guide me on how to get urgent refund support?Thank you.

I signed up for a trial, requested to be added to my companies account, and was forced to enter a credit card. My card was charged before the administrator could approve me. Now my company credit card was charged, and my company account was charged. How do I get refunded on my credit card? I’m unimpressed that there is no contact phone number or chat option available. Thanks,James

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Dear Adobe Support Team,I am writing to request a refund for a charge that was applied to my account despite having cancelled my free trial within the 7‑day period. I have the confirmation email of my cancellation, yet I was still billed.Since the cancellation was made on time, I kindly ask that the charge be reversed and the refund processed. Please let me know if you require any additional information or documentation from me to resolve this matter.Thank you for your assistance.Spanish:Estimado equipo de soporte de Adobe:Me dirijo a ustedes para solicitar un reembolso por un cargo que se aplicó a mi cuenta, a pesar de haber cancelado mi prueba gratuita dentro del período de 7 días. Tengo el correo de confirmación de la cancelación, sin embargo, aún así se me realizó el cobro.Dado que la cancelación se efectuó en tiempo, les solicito amablemente que reviertan el cargo y procesen el reembolso. Por favor, indíquenme si necesitan información o documentación adicional de mi parte para res

I meant to cancel my subscription before the free trial ended, but I forgot. The card I entered has no more money. I can not put money on it. I do not have another card. I keep trying to cancel my subscription or delete my account but it keeps telling me to update my payment. I can’t :( How do I fix this??

I looked through The Community to see that this same issue has continually been addressed for 12 years or more!I could not cancel my subscription to CC. I followed the instructions EXACTLY. However, I got the “ring of death” screen and kept getting looped back to Adobe’s instructions, FAQ’s and The Community.I eventually found a link to chat with an agent, took my turn with a bot and had my issue solved in 60 seconds by an agent - I hope. We shall see on March 5th when my subscription (that I cancelled) is set to auto renew.With so many customers jumping ship, you would think Adobe would be trying to KEEP customers. Instead, my monthly subscription was going to DOUBLE.I only use PS and then I only use it for a hobby, not in a professional/job capacity. Between Affinity and Canva, I can no longer see any practical reason to stay with PS. 

I canceled a month-to-month plan within 14 days… shouldn’t I have received a refund? Do I need to request it?

iI have subscribed to a annual plan of a 3.57 nis a month payment. instead i am charged 50 nis a month. cannot find no one to contact. chatbot doesn’t help, just repeats my claims by presenting my  plan and payments.

When I no longer have an active plan? The chat does not let me talk to a human.Thanks!

I started a free trial of Lightroom and canceled it on the day it was due to end. Despite canceling on time, I was charged €50. I would like a full refund, as the cancellation was made before the trial expired.

Hello, I was charge for an Adobe subscription where I swore i unsubscribed. I would like to request a refund for the charge as i do plan to not keep using my account. Please help me resolve this issue as i was billed today and need that money. Thanks 

For several days, I’ve tried to change the email on my Adobe account, but each attempt returns “An error occurred.  Please try again later.”  after entering the new email address.

Trying to load Acrobat onto my new computer, but Adobe does not acknowledge the annual subscription payment I made on American Express on 2025/04/10-- all I am offered is to purchase or upgrade to a new subscription. 

Hi,I have cancelled my purchase since I was not using it and after going through the website the software were not useful. I need my refund of amount paid of Rs.2394.22 back.Kindly issue my refund immediately.Thanks 

Hi everyone,I cancelled my annual Adobe Creative Cloud plan (annual contract with monthly payments) yesterday, but I would now like to reinstate it under the original terms.When I try to use the “Reactivate” button in my account, the page shows an error and doesn’t let me complete the process.Is it still possible to reactivate the original contract despite this, and would any additional fees apply?Thanks in advance for your help!

I purchased the Adobe Creative Cloud plan on 13th Jan, 2026 with invoice number 3335834474 and purchase order number AD04651202742CIN and got charged 17988 INR.It was in the trial period, and I cancelled the plan on the same date while I was eligible for a refund.From above, a credit invoice was generated with invoice number 3335840617 and purchase order number AD04651202742CIN. The payment mode was UPI.It’s been around one month, and I haven’t received a refund in my bank account. Whenever I am talking with useless Adobe chat support, they always share the credit invoice PDF and end the chat. I did a high level of escalation on my financial institution (bank account), and they shared that they haven’t received any refund from Adobe. They also raised a chargeback request to Adobe for my escalation dispute, which Adobe denied. I want the Adobe Finance team to look into this and share any transaction reference number (that you received when doing a bank-to-bank transaction). Please again

Bonjour,Je suis étudiante et j’ai oublié de renouveler mon statut en début d’année. J’ai donc payé deux mois d’abonnement au tarif plein. Serait-il possible d’être remboursée de la différence ? Si oui, pourriez-vous m’indiquer comment procéder, car je ne trouve aucun moyen de contacter la plateforme ?Merci d’avance pour votre aide !

Hi,i have problem with my subscription. Yesterday I received mail from adobe about canceling my subscription because of fraudulent activity. Previously I was paying my subscription the official way, directly through adobe, but allegedly i was scammed by some unknown salesman. Previously i was paying 20€/month and it was too much for me and this salesman offered me lower price, assuring me that it was legit. Now i want to have legit subscription, but its still high price for me. is there change for some discount, please? Thank you!

Hi i have been double charged for my adobe pro last couple of months . I use paypal but it is charging my two cards every month and yet when i log in to my account it says issues with payment , but i can see payment deducted . 

Adobe Systems Customer Support Team,I am writing to formally request the cancellation of my current subscription plan and a full refund for the following charges. •04/25/25Invoice Order # : AD03286500817CUSAdobe Acrobat ProamountUS$21.64•11/05/25Order #: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$7.58•11/05/25 order number: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$32.52•12/05/25Order#: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$7.58•12/05/25Order#: AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$32.52•01/05/26Order # AD04571576436CUS Acrobat ProAI Assistant for Acrobat US$7.58•01/05/26Order #: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$32.52•02/05/26Order# AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$7.58•02/05/26Order#: AD04571576436CUSAcrobat ProAI Assistant for Acrobat US$32.52Total refund $182.04 I originally opted for a free trial . Prior to the trial's expiration, I have attempted to cancel the subscription and