Questions

Hello,I started using the new service creative cloud with Photoshop since september. But since few days I discovered that all my files are no more existing (in my laptop or even in the creative cloud).At first step I noticed whenever I click on the creation, it says that the file is no more existing or no access to it, then the picture of the file disappears. There is no history, no deleted items, it's like I'm restarting from scratch and nothing ever happened.FYI : This is the right Account, I've checked in my laptop folders, nothing appeared, Nothing either in the recycle bin. Please help, I'm now afraid to use the creative cloud.

Hej. Hur gör jag för att stoppa synkning av Creative Clodes files permanet? Jag ska enbart använda molnlagring.HälsningarLars 

I cancelled my adobe subscription and lost access to my files. I'm still within the grace period following cancellation before they're deleted. I didn't realise they were synced to Adobe's server, I thought I was saving them to my laptop.  Can anyone direct me in how to retrive the files to save them separately before they're deleted please?  

Given that Adobe is never going to implement selective folder/file sync, is there any downside or limitation to simply using Dropbox to sync files across multiple computers? I found one YouTube video from 2020 of someone doing this, but can't find much else about any pitfalls. For the same $9.99/month, Dropbox offers:- 2TB- Unlimited video file size upload (not 20GB cap like CC Sync)- Selective Folder/File Sync- Premiere Pro plugin to facilitate video reviews

Hi, currently have a NAS drive (with approx 2TB) for our studio network of Macs. As well as mirroring, we backup to the Cloud. Looking at going Cloud only, ie. Cloud Server to work directly from, and no hardware in the studio. Concerned about working on large files directly and where InDesign/Illustrator docs link to support files elsewhere. Any recommendations or experience gratefully appreciated. Thank you. Dan

I was looking through my Active Fonts in Creative Cloud, and two of them don't show a preview. Instead, they say "Unable to install this font." I don't know what this means. Both of them are working on websites. They also work in Photoshop on my desktop. I clicked the arrow circle for reinstalling, but I still have the same error message in the preview box. 

I am working on a website in Adobe Portfolio. I do have a subscription so that is not an issue. I will have a domain name but I don't have it yet - it is being used on another site that will be discontinued and then I will have access to the domain name. However, I'd like to publish the site now so my client can see it. My question is - can I publish the site now with the subdomain that Adobe assigns and then change it to my domain when it becomes available? Or can I only do one or the other of those? Hope this is clear. Thanks.

Google, Facebook, Twitter etc. all offer a way to export an archive of my data. Is this possible with all of my Adobe content - CC libraries, settings, synced files etc? I think this is a regulatory requirement that may not apply here, but would still be very useful. I'm one of those people that has backups of everything, and this is something I have to trust not to just disappear.

Hi, do I get 5 Adobe Portfolio sites if I sign up to the Photography Plan?   [Topic edited by moderator for clarity.]

After the "Failed to initialize" problem I have 33K photos that have the ! in them. Is there a quick way to relink those images?

I found this topic from 2014 and some others but couldn't find something more recent about this. People have been asking for this, for years! How can I just sync some folders and not all of the stuff, filling the MacBook hard drive? We are a team of two working remotely, so we need CC to collaborate and have always the latest versions so we can work on them seamlessly. We have 1 TB of space in our license, but our Macbooks have only 250 GB and 500 GB space. We need to sync 2021 files to our macbooks, and not everything we store in CC inside https://assets.adobe.com/files. How is it possible that Dropbox has had this feature for years, and also OneDrive and other cloud apps? Does Adobe not know that there are plenty of people with 128 GB, 250 GB and 1 TB disks that need to sync their files to a Cloud and can't? I'm I supposed to drag an external drive to achieve this? How can we send this query to Adobe and get them to do something more than "Oh, it's interestin

My iOS won't install the creative cloud app.. it downloads then shows the download from cloud repeatedly.. Won't install the app. iPhone 11 Pro Max. Software 15.6.1

I have 100 GB room but I cannot use it. How do I upload folder? Select files is not working for folders.Dragging and dropping to browser ends with 'Asset could not be uploaded'?

When trying to get my Apps updated I get error 306 

I am using my student email and I can't log in without having it connected to my other emails, google or Apple ID what is completly pointless. Now I can't log in on my phone because my email address already has an account connected.... The whole point of the creative cloud would be to make you life more simple? How is this simple? I have to take 20 more steps just to transfer my files to the creative cloud from my phone. There should be an option to sign in with email why is that so difficult? 

I need to talk to a chat service agent , please. How can I get the link.

I was working in InDesign and I noticed that the Creative Cloud app had signed out and was trying to re-connnect. The connection timed out so I restarted the app and it signed in fine. I continued to work, but realized that even though I was signed in, it said I only had 1 library and that it was empty. I'm supposed to have 7 or 8 color libraries. I thought maybe it was a sync issue, but when I view my CC account on the web it still only shows that one empty library.Additionally, all of my synced typekit fonts are gone.What happened?! Can someone please help me understand where my libraries went and let me know if there is any way to recover them?Thanks.

Hi Everyone,Few days ago I experienced a problem with my behance account. All my projects became private automatically. I also tried to change the project status from 'Private' to 'Everyone' and it said 'There was an error processing your request'.I usually use Chrome and I behance signed there.I verified both my mail and phone number. My Behance Account URL: www.behance.net/tugpopCan anybody please help? I attached the screens below.I really appreciate any help you can provide.

Hi,Trying to figure out how to move or at least copy my creative cloud files to my icloud. Can't figure out how to download them - feel like I'm just missing the correct download button somewhere!  I need to do this as I'm going to be switching to a different account for work, so the account I currently use is due to expire, but until that happens I want to make sure I don't lose my files in between the switch/would prefer a copy on my iCloud.

He tenido un crash de Win10 al actualizar. Se reinstala Win10 respetando los datos. Hasta ahí todo bien. CCdesktop no sincroniza: "Error de sincronización de archivos". He hecho de todo: he reinstalado todas las apps de Abode desce cero; he movido a otra carpeta /Creative Cloud Files/; he pausado y vuelto a darle al play; he mirado linea-por-linea regedit; he contactado varias veces con soporte de Adobe, en fin. Esta mañana he creado un nuevo usuario en la misma máquina y sí sincroniza, por lo que es un problema con mi usuario actual. ¿Alguien por favor me puede dar una pista?. Yo entiendo que mi usuario actual (adminstrador) de alguna manera o le falta información o está "capado" por Win10 para sincronizar. Gracias por la info

Buenos dias tengo el siguiente problema con Adobe Cloud, no me sincroniza mis archivos. Tengo el espacio de almacenamiento libre, y mi plan es de 1TB 

For Google Ads I have Google Tag Manager code but I can find were to insert that in Adobe Portfolio.First code i have paste as high in the <head> of the page as possible, second paste immediately after the opening <body> tag. Thanks

Creating my Adobe portfolio site has opened the floodgates for scammers.  I  have received the same identical scam email through my contact submission form, over and over.  I'm just curious what Adobe is doing to combat this as this is turning out to be a very bad experience.

Creative Cloud files icon does not display properly in the latest macOS system.This is my first time installing adobe. 

I use Adobe Portfolio to host my photography website(s) [easier and cheaper than Squarespace, etc.], but one major LACK is any blogging functionality. My question: do you think I could "simulate" the look and function of a "BLOG" within my website by simply creating a page called BLOG (visible from homepage), and then filling that page with a gallery of other webpages (NON visible from homepage) which would function as the "posts" in the blog? I hope that's clear... Basically, I want to be able to "BLOG" each client's wedding story, or BLOG about projects im working on, etc. but Adobe Port doesn't have a blog function, Anyone here have any workarounds?