Questions

I hear that you have an awesome deal for new customers who would like the full Adobe CC suite ... but I can't find the deal for those of us who have been paying the full $50+ dollars every month for years ... the deal for those of us who have cut other things out of their budget in order to afford the monthly fee for your products ... those of us who signed up 'back in the day' and supported your product idea when you initially rolled out CC .... those of us who have, no-doubt, had to contact your customer service dept for help at least once since the roll out and struggled through the frustrations of copy/paste answers in the "Forum" that don't have anything to do with our questions .... those of us who have recommended your products to friends and colleagues and gave examples of how we've used your products, resulting in new customers for you ... those of us who have dealt with the updates and glitches and changes and went with the flow ....  I cannot find the black Friday or cy

Não consigo instalar a Cloud ou os programas. A meio da configuração a janela desaparece e o ficheiro de download também.

Hallo.Gibt es eine Möglichkeit, dass die monatliche Abo-Rechnung mir automatisch per Mail geschickt wird und ich nicht immer den Umweg über meinen Account > Rechnungsverlauf und PDF per Mail senden gehen muss?

Hallo,  wie/wo kann ich einen Auftragsverarbeitungsvertrag bei Adobe beantragen?  Ich bin Fotografin und möchte nun auch die Kundenfotos in Lightroom & Photoshop bearbeiten - dafür benötige ich dieses Dokument, richtig?  LGIzy

I recently purchased Adobe Photoshop Elements 2018 & Premiere Elements 2018 DTE [Mac Download] from Amazon. The software downloader installed without a problem, however when I go to download the programs I get stuck on a screen that says "Retrieving information..." I saw after making the purchase that other amazon customers also experienced this problem. I sent a complaint to Amazon but they said the issue is not on their part and suggested I check with adobe. I know its not my computer because I bought this iMac less than a week ago and it has all the newest systems. Any and all suggestions would be greatly appreciated.

I am a CC member and EVERY TIME Adobe pushes out an update, I have to sit through fifteen minutes or more of A) waiting for the Verifying... dialog to appear and then B) that Verifying dialog to actually complete. What the actual fudge?Adobe is saying this is Apple's fault, but surely there is enough blame to go around.I'm running MacOS Ventura and am actively seeking Adobe alternatives given how frustrating this is.

Hi, I've been using the student adobe discount for a couple years now, and I needed to renew it/reverify my student status recently. It autofills in the forms that I'm a student and my first and last name, and I can use drop-down menus to select my area of study anf graduation month/year, but it won't let me type in my school. When I go to type in my school name the box just turns red (as if I tried to submit the form without completing) and no text appears in the box now matter what I try to type.  I've been losing my mind over this for an hour now and don't know what to do. I've tried opening it in multiple browsers and the same error occurred. What can I do to get this box to let me type in it???

I has just gotten adobe creative cloud and i check the website on this issue only for them to tell me to wait an hour for the apps process. But it has now been over an hour. Can I please have some help. I had tried signing in and signing out. Deleting and reinstalling but nothing seems to be working.

Good day Adobe support team, We are a art school in NYC. We Just updated to Adobe 2023 from 2022 last week. There are some Macbooks are experiencing craching issues. After launching any Adobe app, the Macbook will receive"Sorry, this product doesn’t seem to be licensed.We are unable to find a valid license for this product. Please contact your IT administrator." Please the below picture: After clicking ok, the app will shut down automatically.I'm the school IT administrator.Please advise how to address this issue. P.S. I also ran the LogCollector tool and uploaded to the Adobe LogCollector Portal.The file name is "AdobeLogs_20221122_172810_533-mac-GS.zxp" Thank you and have a great day! 

I know I wasn't very smart, and I also fell for the scam of the "authorized" and "official" Adobe reseller selling used licenses at very low prices.Now the reseller has sent a notice that he has been banned by Adobe for illegal activity and sent an email inviting everyone to download the final version from a link. Obviously pirated software, with crack.The installed software, meanwhile, stopped working from Adobe Creative Cloud with the notice "Trial Period Expired".That's the background story so far.Now the problem:I now purchased a regular subscription license for the two software I use (Photoshop and Lightroom) directly on the Adobe site. But in the Adobe Creative Cloud it keeps telling me that the trial period has expired.If I go to my profile, it is associated with a company profile (that of the used license vendor) with the apps that have been pirated, but I cannot find my two regularly purchased apps.If I try to exit the company profile, as read somewhere, the option does not ex

I currently have an annual all apps plan, although I mostly use Premiere Pro.  The plan is about to expire, and there's a price increase I feel is too high.  So I called Customer Care to see if they could renew my plan at the same price I've been paying, and was told maybe -- but the old plan would have to be cancelled first, then the new plan activated, and as a result, I'd lose all my Premiere Pro data. I'm not sure what "data" he was referring to as he couldn't clarify any further.  I have never consciously stored anything in Adobe's cloud.  I do, however, have copies of the PP project files, and my media files, on my hard drive. So if anyone can answer the following questions, I'd be most appreciative. 1) If a subscription is cancelled, then renewed minutes later, will I encounter any problems the next time I open Premiere Pro to work on a project I previously created? 2) Alternately, if I cancel my subscription and don't renew it right away

I have the same problem. I can log in to Adobe account and see the Dreamweaver CS6 purchase and the licence number. But there are no Download function. And the support is impossible to contact althought there is a very clear statement that you could contact them, there's even a headphone-symbol!!! Completely misleading information. The bigger company, the worse help.

Hello, I own an original CD of PS CS5 Extended. My laptop broke and I need to install it on PC, but it doesnt have CD-ROM. Where can I get a download file so that I can later use my product code and use it on PC?Thank you in advance, 

Good Evening, I've purchased Elements from the Adobe website. All installed and running the programe.To access the video editor it ask me to enter the serial number.This I have on my adobe account page,I've tried several times and it flashes "the serial number you have entered is invalid"! Im not sure what to do to. Any advise please?

hola como puedo hacer para desintalar Adobe, alguien sabe ,gracias

I hate updating Adobe apps.  I have a policy to never, ever update an Adobe app unless an ogre at least 3x my size is glowering over me, brandishing firey pickaxes and spitting blood curdling oaths of terror unless I update. Then, I update. However outside of these occasional visits from ogres (had one from Tasmania the other day, quite a decent chap all in all) I obviously do everything in my power to stick with one version of an Adobe app, once I find a version that actually works.  To facilitate this, I have some preferences set in the CC app:  Never keep Creative Cloud up to date. Never auto update apps Imagine my surprise then, when today I find that I have several "2023" versions of Creative Cloud apps installed - Illustrator, Premiere Pro, After Effects & Media Encoder.  I've been having some problems, and suddenly realised that these apps are opening in the 2023 version by default, although I never installed them.  The 2022

I had installed these two tools, Adobe Photoshop Element 14 and Adobe First Element 14, on two PCs, including a desktop PC and a laptop, both running Windows 10. I gave my laptop or mobile adroid  

errors # 502 .The program is up date,thr errors window pops upand it doesst't opencan someone hep mme,thanks. Diego Herran

hello communityhow are you?I need some help, I recently updated my photoshop to version 22.2, but it didn't work on my mac, support couldn't solve it because my mac doesn't support this version, the problem is that adobe doesn't provide the previous version of photoshop and the last one that roudou was version 21.2.3, can someone help me with this? send me this version?

When I go to https://creative.adobe.com/plans I get a blank white page.Why? It works on my wife's computer but I can't use that for work software

I know it's old, but I'd like to reinstall Creative Suite CS6 on another computer. Two problems:(1) When I try to install, the installation program tells me that my serial number has been disabled. WHY? HOW?(2) I wanted to disable the old version, by my old computer has internet problems, so I can't. On the other hand, my Adobe account lists the software but no activated devices.Any ideas, especially re (1)?! Many thanks! 

There is no way to connect to the creative cloud or help servers tonight, is this normal???

I've got 2 updates for photoshop: version 23.5.3 and version 24.0.1I installed version 24.0.1 and skipped the previous version 23.5.3Every time I start the creative cloud, it starts to install the older photoshop version 23.5.3. while the newer one has been installed.What can I do to prevent this? How can I delete this older update? 

My Adobe Portfolio site isn't updating my edits to the navigation box, I am setting the font to change on the rollover and active use settings. Works fine in editor mode, doesn't update when I publish. I've been trying to call and chat with Adobe Support with no luck

dear adobethe adobe creative cloud is not downloading please i need help