Questions

Hi,My Adobe premium trial  is expiring today and the payment has got taken already. I've just cancelled my subsription in Apple subsciptions ( my Adobe account recommended me to do that) because at the moment I don't really use it on my device( as I have another device for work with Adobe) and I'm just wondering if the payment will get refunded automatically or if I have to do something else? I am still in that 14 days cancellation period. Unfortunately I couldn't send a message in the chat for some reason, it only gave me the done option not the send so eventually the message couldn't be sent. Manh thanks in advance!

When I downloaded my free 7 day trail and exited within an hour, I logged back in and said that my trail ended, I know law, that's a definite error. How can I fix this?

I bought a new PC this week and I downloaded and installed my existing purchased Lightroom 5 by registering on account/adobe.com/products and I think getting a serial number. It worked and I had Lightroom installed. Yesterday, I got a new, larger SSD and installed that with a fresh install of Windows, then I wiped the drive with Lightroom on it. (oops...) Now, when I go to download the Lightroom installer, its says, for Windows and for Mac, that the installer is no longer available. So I can't download the software installer even though I did exactly that two days ago.  How might I be able to download the installer??

Hi there, I have purchased and registered a copy of the Adobe Creative Suite 6 Master Collection,which contains Photoshop, Illustrator, Indesign and all the CS6 software released. I have attempted to install on my PC using the "products" link which shows my serial and gives a few download options:https://account.adobe.com/products I have downloaded all the files and found one that accepted/validated my serial number, however it does not allow me to download all the software giving a greyed out box and a exclamation mark error saying "Not available for the selected language" I can't understand why it is so difficult to just obtain the install files. It's not as though I don't have the serial or haven't validated the software so why is it so restrictive to obtain all the software for download and install? Please provide a valid way of re-downloading... I have the original box and cd's however no computer comes with a cd-drive these days so there has to be an easy way

Ich verwende seit 5 Jahren mit dem Creative Cloud Desktop alle Programme fehlerfrei mit den jeweiligen Updates. Seit gestern werde ich informiert, dass ich wieder mal alle Programme "updaten" soll ... aber: "Synchronisieren nicht möglich. Installieren Sie die Synchronisationskomponente und versuchen Sie es erneut. Fehlercode 306." Die Suche nach "Synchronisationskomponente" führt ins Leere: für den Begriff gibt es bei Adobe keinen Fund. Als Ergebnis wird mir "Wie kann ich Fehler 131 für die Creative Cloud-Desktop-Applikation beheben?" empfohlen: Den Fehler 131 "behebe" ich dann, aber der Erfolg für 306 ist gleich null.Die Anzeige ist wie folgt: "Neue Updates / Photoshop v 23.3.2 / Updatefehler / Wiederholen" usw. bei allen anderen Programmen gleichlautend. Natürlich bin ich ordnungsgemäß angemeldet: "In Ihrem Abo enthalten: Photoshop, Adobe Lightroom, Adobe Lightroom Classic, Cloud-Speicherplatz 100 GB + 42 weitere anzeigen" - das gilt ja wohl als "ordnungsgemäß angemeldet" ..."Auf Anw

Acabei de efetuar minha renovação do creative, porém, não consigo baixar o premiere

The free trial was sent to the wrong address and my bank card is linked to it. I am panicking!!

Here is my problem. I have Adobe Production Premium CS5.5 registered under my account, and would like to swap the platform from Mac to Windows.  After contacting Adobe helpdesk, it turns out only newest version (CS6) can be swapped. Ironically, Adobe stopped selling upgrades to CS6, so I'm stuck with CS5.5 Mac which can't be either upgraded or swapped to Windows.  Is there any solution for my case (except CC)?

After posting on this forum for help with Photoshop CS 3, I received 3 private messages from someone with the username John Dennis.  The message said:"Hi,You can Directly send Email to our Adobe Customer Care Team Email Address:-AdobeHelpLine24x7@outlook.com and they will help you via Email. Note:-Compose New Email and Write the Email Address without any Space mentioned above and send Email.Team Adobe" Curious to see what this was which I figured it was a scam, after sending an email got this reply: "We would like to inform you that Photoshop CS 3 is too old and no longer available and supported with Windows 11 64 Bit and Secondly Photoshop CS 3 servers have been shut down. So, we can do is we provide you the Photoshop CS 6 Perpetual License. So, you can able to start your work in a proper way. We will help you to Download, Install and Activate the Photoshop CS 6 on your computer Photoshop CS 6 will cost you after all the discounts US$349.99 including

Please help me  

Hi all. goo day.I wonder if anyone feels the same about using a software that keeps changing and being updated every single week, making you stay at times for hours behind a normal connection updating constantly what seems never to be finished.I just cannot mention how much this process stops me from doing anything productive unless I decide to stop updating which in turn at times make the software stop working.Is there a finished version of Creative Studio which do not run on the cloud or how about you guys start deducting from the cost of the subscriptuion our costs associated with huige data usage and our productive working hours ? Any formal position highly welcome...Cheers,

Hello all)I would really appreciate it if someone advise me on how to use PS for as small price as possible.Not a such greedy one,  however, my budget demands this approach 🙂Any advice (even alternative software) is most welcome. I am a real rookie in this, so would like to apologize for silly questions and my weird English: "Sorry, lads 😃 "Need PS mostlty to combine pictures (photos) & text to compose easy-taking guides, easily read on mobile devices, for even more hopeless noobs than me. My most often tasks are: extract text from pictures (posted on insta and same superinformative resources) and apply text, tiny pics (icons) to create life-saving short guides (should fit in one mobile device screen, set as wallpapers, etc)Your attempts to enlight me will be highly appreciated. And could save some life )Looking forward to anything, helping me to step forward

I've been using CS6 for several years - installed it from discs and today I am suddenly getting this screenCan anyone help me figure this out?I try to register with the serial number we got at time of purchase (purchased for a non-profit company from CDW.com in 2013) but the system keeps telling me that the serial number I have isn't recognized.

hey also wenn ich etwas downloaden möchte steht da mein name und das ich ein passwort eingeben soll welches ich dann tuhe jedoch nicht funktioniert habe scho meine mails gecheckt und passwörter geändert. pls help i only want to cut a video :(.

Hello! I need your help. I previously bought a licensed subscription and the next payment was not debited, because I am from Russia. how can i pay for the subscription ?

Bonjour. Je ne suis pas très douée. J'ai voulu faire un essai gratuit pour corriger directement un fichier pdf. Malheureusement, en tapant trop vite, je n'ai pas vu que j'avais tapé deux fois la même lettre dans mon nom. Résultat, je ne peux ni accéder au lien pour essayer le produit, ni annuler la demande d'essai gratuit. Je ne sais pas comment faire pour ne pas me retrouver avec des prélèvements sur mon compte dans quelques jours pour un produit auquel je ne peux pas accéder et pour lequel si on m'envoie des messages, ils iront nulle part puisque l'adresse est fausse.C'est une erreur de débutant et c'est mon cas. MERCI si vous pouvez m'aider.

Bonjour, Je suis sur PC avec 2 disques dur. Un ssd et un méca. Lorsque j'ai installé créatif cloud sur le SSD je ne sais pas pourquoi un dossier TEMP était existant sur le disque mécanique. Résultat, le disque mécanique est hs et plus rien ne fonctionne. J'ai donc essayé de désinstaller, ça n'a pas fonctionner j'ai donc utilisé creatifcloudcleaner.  Maintenant quand je souhaites réinstaller créatif cloud, adobe installer se lance dans le gestionnaire des taches mais rien ne se passe. Idem quand je souhaites installer d'autres logiciel adobe.Avez-vous une solution autres que de reinstaller mon windows ? Merci.

After having two Adobe support technicians spend 2 hours each on two different days they finally elevated me to some overseas upper tier support (who called me from a "10000000" number which my phone blocks. In any event, I am on a newer mac running 10.12.4. I have started, out of the blue, having issues with Adobe CC updating and installing. It hangs on 43% most of the time unless itis Adobe Acrobat which tells me I have a previous "higher" version installed and cannot install. Which I do not have another version. Here's a photo of the unsolved recurring, frustrating, losing money every hour this continues, problem:

Buenos días. Tengo un imac de 2011 con el so High Sierra 10.13.6. A finales de 2021 tenía la ultima versión de indesign compatible pero lo desinstalé porque no lo usaba.Ahora lo necesito de nuevo y ya no encuentro esa versión de ID, estoy trabajando con CS6 pero va muy lento y falla bastante. Dónde puedo conseguir versiones de ID compatiles con mi so? Estoy usando la 24.3 para Illustrator. Gracias!

Hello guys I have the problem when I try to install for example AFter Effects it shows me:Problem 116, now I don't know how I can install the programs.I have an iMac. Please help :')

Good afternoon, I have an old version of Macromedia MX 2004, my key doesn't work anymore and activation by phone doesn't work either, I want to use it, in the past Adobe gave me some keys to fix it, but currently those keys don't work either, neither does the url of activation of legacy products. that I have to do? thank you!

how can i talk to someone about my apps!!!

Is there a difference whether I purchase the pc or mobile format? Are they both different purchases? I purchased the PDF but it's only for my iPad and my purchase doesn't transfer to the PDF I have on my PC, I'll have to purchase the desktop version. I do not want to purchase PS and Illustrator for both desktop and iPad, so which version can I get my monies worth?   [Moderator moved to Download & Install.]  

So my SSD drive is small and often gets down to under 5Gb of free space! Today I have bought an M.2 drive (hopefully it will be recognised by my motherboard)  which I want to put my current Adobe CC package on. Do I simply unistall all Adobe programmes and then just download them again and re-install? I assume simply copying everything in the Adobe folder to the new drive would cause loading problems? Wil I need a new activation code or will it recognise my CC package automatically? Thanks in adance. Paul.

Hi,  I need help..Where i can get authorization code for this Adobe Creative Suite3 Design Standard. Series No: xxxxx   [Mod: Serialnumber deleted, because this is a public forum and not Adobe's support.]