Questions

Please Help - This was a gift (admittedly from a while ago) and I've tried toady 26/06 to redeem the the Code as I want to use the software.I don;t have the option to go back to the retailer how can I sort this out? -I can provide a photo of the card and it's packaging to a trusted Adobe representative.

Ayuda por favor ya que cada mes pago mi plan de la suite de creative cloud y ahora que comprè otra mac no puedo abrir los programas illutrator, indesign, photoshop, etc.

alguém poderia por gentileza me ajudar, meu crative cloud está baixando em .DMG e eu uso o windows, quando eu tento baixar algum programa especifico como o illustrator ele diz que deve atualizar o sistema porem isso nunca ocorreu, antes de formatar o pc meu creative estava funcionando normalmente, depois que formatei começou esse erro.alguem poderia por gentileza me ajudar ?

I am running CC on Mac OS M1, and in Creative Cloud it says my installed version of Premiere v25.0 but then at the top under New Updates it's trying to install the update to v24.6.3  It won't clear and it fails to update, so I don't know how to clear it.

Buenos días quisiera por favor me ayudará a iliminar la suscripción

I have an old student copy of CS6. It's available for download for Windows, but I'm now on Mac. How do I convert it from Windows to Mac? I tried the help centre, but it says I dont have an Adobe plan, so I'm not entitled to speak to a live agent. Help, please.

I am trying to buy an upgrade to Lightroom 6. I have registered my current version 4 with Adobe and I can add it to the cart, however, when I try to press the checkout button, nothing happens. I have tried both Firefox and Internet Explorer and have disabled all Plugins on both browsers, so there should be no script blocking present. The same error is present on both the German site and on the one for the United States.I've read about others having the same problem, however, I have been unable to find anyone with a solution.I have no interest in a CC subscription so I don't consider getting one a solution for my problem.

Updated my InDesign app last week (October 14th 2024) to 2026 and it is an absolute nightmare. Crashing, stalling, beach balling and unusable. Is there any way I can uninstall this and go to the previous version or two. I cannot work in the program at all... The beach ball is ever present every time I move my cursor

ERROR: DW071: ERROR: DW003:でインストールできません。どうすればいいでしょうか?

Hi,I'm getting Error code 306 (Unable to install/update the product) in Creative Cloud on my computer and having consulted Adobe on Twitter and after I tried their suggested solutions, I'm still having the problem.I'm starting to wonder if uninstalling/re-installing my Adobe products are the only solution, but I really DON'T wanna go down that route as I'm on the road working and don't know if I have the time (I can be called out at any time 24/7).So anyone out there who know what else I can do to get things working again???? Thanks in advance!

Hi, so the problem is, that I do all the steps right i click download on the app i want and than a site opens to sent me an email with a lint to download, but it doesnt work i clicked it several times and nothing happens, nothing opens, that happens with all the apps even adobe cloud

Hi everyone,I have recently bought a new laptop which has a C and D drive. The C drive only has 50GB of storage left but the D drive has 960GB free. When I install Creative Cloud programs is it possible to install them onto the D drive to ensure I don't run out of storage?Thanks!

Olá, preciso de ajuda, a adobe não me responde e faz um mês qu estou tentando instalar o photoshop e dá erro que o  ponto de entrada não encontrado. O que faço?? 

I've got a new computer (Windows 11) and tried to instal Creative Cloud.It would only get to about 39% then download would fail - error 202.I chatted with support who gave me an alternative download which seemed to work. It allowed me to download Lightroom  and Photoshop.But shortly after this my system informed me that Creative Cloud needed to update, so I did this (there was no way round this when opening Creative Cloud).Again, it would get to about 90% downloaded and fail again due to error 202.I'm at my wits end. I specifically bought this new computer for photography processing and can't seem to get my apps to work properly.I guess I'll have to call support when they're open tomorrow, unless someone has any suggestions.Thank you.

Hello everyone and hope all is well.As the title of this post goes, I cannot for the life of me install the Creative Cloud Installer on my new M2 Macbook Air. I migrated my data and apps from my old M1 MBA to the new M2 MBA. I tried to first repair the installer and that didn't work. Tried to uninstall and that didn't work either. I used the cleaner to get rid of any remnants of the old installer, downloaded the latest CCI from Adobe and nothing.  The error message is: You can’t open the application “Creative Cloud Installer.app” because it is not responding. I don't know what to do. If anyone knows anything, please help me. 😞 Have a great weekend. 😉

Hi, i wanted to download the Creative Cloud installer, but upon clicking on "Download Creative Cloud" nothing happened, reloading the site also didn't change anything. Clicking on "Restart download" also didn't help.

more and more of these videos are appearing. this one has over 250K subscribersIs Adobe's pricing getting out of control?Time to quit Adobe Premiere? - YouTube

Hello, I have a problem activating the PSE13 license. Brief background: I logged out of PSE13 on my old computer and also uninstalled the program. Now I want to log into PSE13 again on my new computer but it then says the license is already in use.However, no activated devices appear in my account.Somebody here who can help?Thanks 😉

I upgraded my CC apps to the lates version, but mostly work offline with a desktop Photoshop app. I searched for Adobe in programs, but there isn't any new version photoshop there and the old version on my PC says it's been deleted. I'd really like to be able to work offline in Photoshop and Illustrator. How do I do that now?Thanks!Diane Parnell 

I live in Wisconsin  - in my city sales tax rate is 5.9%.  I was charged 7.9%.  I've been chatting with someone on the help page who doesnt seem to understand the tax laws.  How can I get my acount updated?

Hola a todos, necesito saber dónde puedo conseguir la versión de Photoshop y la de illustrator para instalar en una notebook con windows 7 ya que es la única computadora con la que cuento. Muchas gracias.

Bonjour,Suite à un changement d'ordinateur (mon autre ordinateur a crashé et il est innacessible), j'ai voulu réinstaller le logiciel, mais celui-ci me dit que l'activation est impossible car il est déjà installé sur un autre ordinateur (sûrement celui qui a crashé mais auquel je n'ai plus accès). Sur mon compte Adobe il me dit que que je n'ai aucun appareil d'activé (!?). Comment faire pour pouvoir activer cette licence sur mon nouvel ordinateur ?...PS : En plus je ne trouve aucun moyen de contacter une personne physique du support Adobe, ce que je trouve assez incroyable.

Hola,mi imac de finales de 2013 version 10.15 es incompatible con las versiones de Illustrsator e Indesign que aparecen en Creative Cloud. Necesito un enlace de descarga de la versió de 2022 de estos dos programas para poder instalarlos y no tener que hacerlo a través de Creative Cloud.Gracias

I have a new laptop and am trying to figure out where on Adobe.com I go to download my previously purchased Lightroom 5.7 version onto my new laptop.  I can only find links to purchase a new version, a trial version or to join Cloud.  I have the product license number from my purchase.

I just signed up for the Adobe applications and downloaded the ones I used most over the years. I just want to confirm, I can only use Photoshop, Illustrator and Dreamweaver when I have access to the internet? Even though I downloaded something, I didn't actually download working software? Is that right? I don't always have access to broadband. What is the use of Photoshop, for instance, in terms of data—if I use me cell phone as a hot spot.