Questions

When I try downloading Illustrator and double click on the icon I get back to Creative Cloud. I can see that someone had the same problem as me but there is no reply to their post. You can also see from the screenwhot that if I search for the app I cannot see the download option (but I have started my free trial) and there is no app in the Installed app box.  I think I have downloaded it 6 times now, and it always sends me back to Creative Cloud.Can someone help me please? Thank you

I am searching for adobe photoshop 2024 for Mac. I have installed photoshop 2025, but my computer can not upgrade further than Ventura 13.1. Can somebody direct me to where I can download version 24.x again?

Hi Community, Are you encountering a "Unable to load data" error while trying to access the Adobe account?  What causes this? Browser cache or cookies interfering with session data. Conflicts from browser extensions (e.g., ad blockers). Adobe server-side delays or outages. Multiple Adobe IDs logged in simultaneously. Network instability or VPN interference.  Recommended solutions Clear browser cache & cookies. Try a different browser or device. Disable browser extensions temporarily. Use incognito/private mode. Check Adobe server status: https://status.adobe.com Use direct link: https://account.adobe.com/plans   Have questions? Start a discussion. 

No me aparece la opción de instalar versiones anteriores de illustator, tengo una macbook 2015 con Catalina, alguien que me guie ?

When I download these product it comes up with an error Access Denied.

Greetings.I have been trying to completely remove Adobe Updater from my computational machine, but I'm having troubles as it seems to be stuck in there like a gadfly on a horse' arse. I have uninstalled some very, very annoying toolbars in my time, and I've removed viruses that were a lot easier to remove than this Adobe Updater thing.What I've tried:- Looking for a bloody uninstall-executable.- Removing everything related to Adobe in any way from my computer.Needless to say, it still came back from the graveyard to haunt me. SO. How do I purge this cursed software once and for all?

I only have a lot room for my iPad Pro. I have both the light room for iPad plan at 100 MB of storage and the creative cloud tb plan. I have over 47,000 pictures and 700 videos that are preventing me from being able to edit the 6000 pictures I need to go through for football games. It is my only option of making money and I cannot get a Mac without making money and I cannot get these pictures. Edited through lot room for iPad. Can I? Is there a way I can compress the existing pictures in lot room and move it to creative cloud somewhere because I could not get it to work. Also, why can't I choose what I see and what I can edit when I know I uploaded those are ready. I know when I upload them, they will not sync. I don't at least I don't think so. I have paid a lot of money for several years for Adobe and at this point, I am about to be completely done with it. I just don't know what to do

I'm unsure if this is a false postive but virustotal said 2/72 that there was a trojan warning. I did 3 full scans of my pc with malwarebytes and windows defender and nothing happened is this a false postive? I first installed it from Microsoft store and was worried that was virus, when I installed creative cloud on my pc it opened the microsoft store one and also when I downloaded the file again and scanned it, it said trojan warning, same for each adobe app I installed. And when i was done downloading my monitor went zoom in snd everything was grey. Image is the reconstruction of it

I de-activated CS5 on my old computer to install on a new one, but it shows that I can not install it due to being used on 2 computers. It has been deactivated yet does not register that I have deactivated it. What can I do?

Bonjour,J'ai acheté PhotoShop Elements 2023 et, je souhaite réinstaller ma version sur un second ordinateur familial (PC Portable).Chaque tentative se termine par un message d'erreur (voir photo jointe).Comment parvenir à passer ce cap ?Merci

Hello there This is posted here because Adobe Support has closed my query without giving me a decent chance to respond to their email.   In summary, I have 2 computers, and have the Adobe Photography Plan, last subscription payment April 2025.  I use my main computer often and have had no trouble with my plan / subscription. But on my second computer (used less often), I tried to use Bridge and it said it wouldn’t do Camera Raw because I didn’t have a qualifying product.  A long online chat resulted in the consultant unable or unwilling to help me, because he only looked up certain email addresses and would not look up my name, home address or the name of the activated devices. I have now been able to access my records and the Adobe website which confirm that I do have a 2-computer Photography Plan subscription and that IT IS CURRENT, under my account under  XX email address. I now have my 2nd computer running, which successfully recogn

Hola buenas, tengo el idioma en español en la ultima versión de after effects y cuando lo desinstalo y lo vuelvo a descargar con las preferencias en adobe cloud puestas para que se descargue en inglés y se me sigue descargando en español, como puedo solucionar esto para tener la versión en inglés, abajo adjunto caputra de como tengo las preferencias en el tema del idioma, desde ya gracias

Ik wil mijn lidmaatschap Creative Cloud voor teams (product Acrobat Pro) opzeggen, maar ik beland continue in een loep en wanneer ik daarna een chat of telefonisch assistente wil hebben, beland ik ook in een loep! Ik krijg mijn lidmaatschap niet opgezegd en ik word het echt beu!! continue zit ik er weer 1 jaar aan vast, welke link en volgorde in ook probeer, ik kom niet bij iemand uit om mijn lidmaatschap op te zeggen. Walgelijk hoe dit systeem in elkaar zit.

We have had this package for a while now, when we load it now it says we have exceeded the installable amount of seats. We really do not require a more in depth product, 2017 meets all our needs. Is there a dash board or control area where we can remove old devices from the licensed device list and free up licenses.

Dear Adobe Community, I’m writing as a visual artist who has been using a legally purchased boxed version of Photoshop CS6 for many years, always installed from original media and activated using an official serial number. My work is highly specialized — I paint female nudes using handmade oil paints based on the techniques of the old masters. Recently, after reinstalling Windows on a studio computer, I encountered a message saying my CS6 serial number had been revoked. I understand Adobe no longer supports this version, but since I own a physical copy with a legitimate license, I would like to request the possibility of reactivation. This is not a casual use — my work is part of an ongoing international project on historic painting technologies, and some of the filters and tonal workflows I rely on (e.g. for platinum print emulation) exist only in the CS6+Silver Efex Pro environment. I am not asking for updates or support — only for the chance to keep using what I lawfully bought. I a

Hello at Adobe, I originally wrote because of a PC meltdown that caused meto lose Photoshop 6 and Lightroom 6. After getting access to my registeredproducts I find the Lightroom code there but no Photoshop. But now there isno link for me to acces LR because it says its not available, so is thereanything I can do to restore ?Kind Regards Russell Hodder

Hi ya. Adobe Acrobat Pro 2017 is not activating after doing a clean Windows 11 Pro install on a new SSD on same laptop. Almost 3 years ago, Adobe chat had to increase the number of uses due to a new motherboard. I assume that is why I am having problems again. I get an error message the next time I launch the app after entering the serial number stating there is only a 7 day trial. So, it does not seem to me to be accepting my serial number any longer. The chat option is no longer available to reach Adobe. The Community is the only option. How do I resolve this with Adobe? Thank you all for the help.

My company and I have used the same license keys for many years now, but ive recently lost access to one, as it had been activated on two previous devices and we failed to deactivate the product before decomissioning and losing access to the device. Due to this, we have reached the product limit, with no way to deactivate the license keys.I need to regain access to the license.I am unable to find the product on my account, as it has been passed through a few accounts within the company and we are unsure which one it could be under currently

I have a problem regarding BRIDGE and PHOTOSHOPE i can't install the program - there is an error - BRIDGE= " a color managment has occured error code 1734700576 " - PHOTOSHOP = "il file delle impostazioni colore contieme impostazioni non supportate da questa versione di photoshop in uso su questo sistema . le impostazioni non supportate verranno sostituite dai valori predefiniti" - it's impossible to open program - and also I have installed old version but nothing to do ... can you help me? 

Hello, I haven't been able to update my Acrobat for about two weeks. I keep getting this error message (see screenshot):Unable to connect to the Adobe update server. Check that you are connected to the internet and try again.Error: 105 I've tried everything, like using the Adobe Limited Access Repair Tool, resetting the hosts file, and disabling the Mac Firewall.NOTHING, absolutely nothing, this window keeps popping up. Yesterday I completely reinstalled another Mac. And here, too, I can't update Acrobat. This window pops up. Yes, I have internet, otherwise I wouldn't be able to publish this article. What is this? It only affects Acrobat. I can update all the other apps. ThanksJoerg

Hallo Community,ich bin am verzweifeln. Bis gerade eben habe ich an einer Illustration gearbeitet, dann hat sich das Programm geschlossen. Jetzt geht weder die Creative Cloud App auf, noch kann ich Illustrator öffnen. Ich bin korrekt angemeldet, mein Abo ist bezahlt. Im Taskmanager dümpeln zig Prozesse für diese Programme rum, die aber zu nix führen. Auch wenn ich sie alle beende, gehen die Anwendungen nicht auf.Über die Website komme ich in die CC, aber auch von dort aus lässt sich Illustrator nicht öffnen.Was mich irritierte war, dass ich mich heute komplett neu anmelden musste, als ich Adobe geöffnet habe. Also alles neu eingeben - Autofill hat nicht funktioniert. Ich hoffe, dass ich mir da nicht irgendeine Zecke eingehandelt habe, die meinen Zugang geklaut hat.Viele GrüßeIlka

Hi everyone, Is it impossible to speak to anyone at Adobe? Is it all just community forums now? Situation is this. I treated myself to a brand new high-end laptop. Spent hours copying files, installing software and logging into accounts. I deactivated CS6 from my old machine to install on this. Machine asked me if it could restart, I gave it what it wanted and now it won't boot into Windows. It's proper stuffed. I am going to call Lenovo support tomorrow (they're closed now) and figure out my options. Hopefully we can fix it so it boots and everything is great, or I get a new machine, in which case I will have to install everything again. If I do get a new unit (or even factory reset this), I won't be able to deactivate the licence from this machine. Surely there's a way for Adobe to help out and deactivate. I don't use Adobe software enough to need a CC sub.

I am a regulat Lightroom  Classic user on Windows and have recently moved to a new computer so was downloading Lightroom Classic installation app from the internet. A crdownload type file appeared in downloads but did not open when clicked. It did offer me a choice of potential apps to use for opening: Notepad, Windows media or Word but they all just showed gibberish. Does antyone know how i get out of this situation?

“Hi, my system doesn’t meet the requirements for After Effects 2024 or 2025.Can you please provide me the official installer for After Effects 2023, since that’s the latest version my PC can run?”

I can't seem to find a way to install Creative Cloud itself on an external drive, and when I try to change the default location for installing apps, I get a notice that "UNABLE TO INSTALL AT THIS LOCATION." Why? I see so many posts talking about how this can be done but why not on my Mac Sonoma system wtih an external drive?