Questions

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

I am struggling with one machine that cannot log in to acrobat, the moment i click on sign in it just signs out even on the internet when i try to log in gives me an error that the website cannot be reached but i do have internet connection, please assist

I have a small creative company and we currently have 'Adobe for Teams' license. I want to increase the number of users to 20 as well as the number of creatives and content that is generated which may mean I will need more credits across the entire CC suite and mainly use Express and Firefly for campaigns. What is the best Enterprise License that can work for me and at what cost? I would also like to know about deployment and any help I can get in onboarding my team.  (Vasielos Dandelis) 

Les formules Adobe deviennent hors de prix. D’autres développeurs de logiciels similaires ont déjà fait les frais en procédant de manière similaire...

Hallo,  anscheinend ist der Link defekt und führt bei mir am Computer zu einer Webseite mit dem Fehler 404: Die Seite konnte nicht gefunden werden und wenn ich den Link auf meinem iPhone mit dem Safari Browser aufrufe wird eine nicht startbare PDF-Datei heruntergeladen. Gibt es noch eine andere Möglichkeit an das Formular heranzukommen? Viele GrüßeAbdi

Hi Jeffrey, Need to understand if Tax Deduction at Source (TDS) is applicable to payments made to Adobe for purchasing their softwares. If not, you would have a TDS Data Sheet for the current financial year from the IT Department, specifying the same. We will have to submit that to our auditors.

Dear Adobe Team,I am currently developing a PDF product and have successfully tested the Adobe PDF Services API, which works very well for our application. To continue using it in our product, I would like to request a quotation for the API.I have submitted inquiries through Adobe Document Services Pricing Contact and have also emailed amohssen@adobe.com and elishia@adobe.com multiple times, but unfortunately, I have not received a response.Could you please advise on the proper steps to obtain a quotation or direct me to the appropriate contact for this request?Thank you very much for your assistance. 

Looking to upgrade my iMac. Could anyone let me know if the spec attached is good enough 

As a senior project manager with the Coca-Cola Global Headquaters in Atlanta, I've been extremely disappointed with Workfront. It is extremely "clunky", lacks the ability for customization and is NOT user friendly. We wrongly assumed that this Adobe product would be as good as all of the others and it is not. We have benn using Workfront for 2 years and it has not gotten any better. It would serve Adobe's brand to either make major improvements or just get rid of it. We are now looking into Airtable ans it seems to have the custimiztion we need. Thank you for your time,Dana BrownSenior Project Manager  Coca-Cola Creative Studios

I'm a creative team lead with an enterprise subscription, but one of my team members is the library owner/admin. Although our settings show that I'm allowed to write to/modify our shared libraries, I remain unable to do so. I should add that our newest team member is also able to add and modify resources, but I am not.  (Jonathan Joyce)

The FTP site will not allow anonymous login and I'm not sure where else to find it.  Again, looking for adobe ADMX file.Thanks.

Hello, some of the users in our company are suddenly unable to access the firefly homepage, despite having more than enough generative credits. There is a red banner at the top of the page stating:"You do not have access to Firefly. Request access from your IT administration."I have attached a screenshot of the firefly page and the users account showing the credits. Our admin had no idea how to fix this, what can we tell him to point him in the right direction?  

Name: Amos Gutierrez - MAX25Contacted by emailSubject: All Apps - Pro Edition (ETLA plan) + Illustrator on the webadmin  text to video | Firefly partner models

Quero reembolso proporcional do período não usado do plano anterior após a troca. O bot não responde nada sobre o tempo, não achei nada no FAQ. Aguardando suporte. Tinha plano pessoal e mudei para profissional  

Has there been any update to this error? I have experienced this in a Corp environment where we dont want users being admins of their work device. I've tried numerous "fixes" (e.g. cleaning tool, re-installing, deleting files, rebooting etc) however Im back a square one with the Error code 191 when CC attempts to update.

Bonjour,L’an dernier, je possédais un compte étudiant que j’ai renouvelé cette année avec la nouvelle offre. Cependant, lors de ma connexion, je n’ai plus accès à mes applications. Le message suivant s’affiche sur mon compte :" Votre administrateur n’a assigné aucune application ni aucun service à votre compte. Contactez votre administrateur pour demander des droits d’accès. "J’ai déjà contacté mon université, comme indiqué dans l’aide, mais elle m’a précisé qu’elle ne gère pas les comptes Adobe.Pouvez-vous m’indiquer comment faire pour devenir administratrice de mon compte ou récupérer l’accès à mes applications ?Merci d’avance pour votre aide.

Our SSO certificate between Azure and Adobe will expire soon. I have created a new Certificate in Azure and am trying to upload the pem file in our IDP settings in Adobe manager. What are the values I should enter on the "Create certificate signing request" for an Azure generated certificate? The help steps in Azure and in Adobe help don't seem to be updated/detailed enough for  the current systems.

hi there ... just trying to figure out how to download a tax invoice for my subscription. Any help?

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Hi All,I am unable to access Adobe apps today, yesterday they were working properly. Now I am getting a prompt. of can;t verify status. What to do, my It team told they have given me access what to do.  Have anyone aslo faces this issue.

I am raising this on behalf of a user I'm supporting - they are unable to download Adobe XD online or through Adobe Creative Cloud despite being a license holder of Adobe XD - Edition 4 within our Adobe Creative Cloud tenant. This user needs to access XD urgently if possible, they are on a Surface Laptop 5 running Windows version 10.0.26200.6899. I am unable to adjust their ID from an Adobe ID to a Federated ID which is what everybody else in our tenant has. Is there a download link you can send to me to allow them access urgently? I would appreciate it if you could get back to me today asap.  Many ThanksKelvyn 

I have the Same problem and want to cancel my subscription. How do I do that? Does anyone know? thanks in advance! Best, Helen 

Hi Team, gerade bekamen wir als Organisation die Email, dass unsere Abonnements am 3. November automatisch verlängert werden. Dort ist auch ein Verweis auf unser Adobe Konto zum kündigen des Abos. Leider finden wir weder in unserer Admin Konsole, noch in unserer Kontoübersicht die Möglichkeit unsere Abonnements zu kündigen. Die einzige Option die wir gefunden haben, funktioniert nicht und auch der darin vorgeschlagene Chat lsst sich nicht öffen. Natürlich sind wir die Foren und Support Seiten durchgegangen, welche uns aber nicht weiterhelfen konnten.Schon einmal Danke!

Can you please send me an updated liability certificate?

I am trying to check my notifications settings under Preferences in my account, but the tab does not display, it just spins for as long as I have it open. How do I fix this? Possible correlation: I want to check my notifications because the @metions feature for InDesign's Share for Review does not work for our team. I've attached a screenshot.