Questions

Olá, Quando conecto a Adobe ao Claude (conector Adobe for Creativity) ou ao ChatGPT, logo depois do login a página adobeid-na1.services.adobe.com/ims/fromSusi sempre mostra:"Your organization does not allow access to third party applications."(em português: "Sua organização não permite o acesso a aplicativos de terceiros.") Sobre a minha conta:- Plano pessoal Creative Cloud Pro (individual). O suporte da Adobe confirmou que é um perfil pessoal, sem problemas.- Não pertenço a nenhuma empresa. O Admin Console diz "You don't seem to have access".- O campo "Empresa" do meu perfil está vazio.- Durante o login, a própria Adobe mostra meu perfil como "Personal Account".- A única organização ligada ao meu Adobe ID é a organização pessoal de desenvolvedor criada automaticamente pelo Adobe Developer Console. Aceitei os novos Termos de Uso dela e nada mudou.- Rede doméstica, sem proxy, sem VPN e sem firewall corporativo. O que já fiz, várias vezes:- Em "Aplicativos conectados" (Dados e Privacidad

I had an educational account for one school, but I changed schools/accounts and I want to keep my certs and badges-- like transfer them to my new school account. 

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts. 

When a new version of Acrobat is released, I can get the update from the offical Adobe Acrobat Enterprise Release Notes page… But I cannot get the full download for the new version from Admin Console for weeks.  New versions come out and I have to get them elsewhere, not from Admin Console, and by the time I’m able to get the version I was looking for, it’s out of date already.  I do not have this issue with any other applications, only Acrobat.  Also, Acrobat is the only application that does not show if it is “up to date” or “Not up to date” in Admin Console. All other applications work this way, but no matter how many versions behind Acrobat is, it always shows Up to date.

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts  

Does anyone know why Non-Profits are not allowed to purchase Firefly Pro licenses?  In order to get my one graphic designer access to Firefly Pro we would have to change to commercial licenses for all my Acrobat and other Creative Cloud Licenses.   I would like to purchase software, but the answer is nope, we will not sell it to you. Dean

My AUSST server only services Windows clients, it will only ever service Windows clients.  Over half of the disk space is consumed by Apple / OSX updates.Can we get a filter for operating system built into AUSST?  I’ve seen this asked for as much as 6 years ago.

Hi Team,I’m looking for clarification regarding the Adobe InDesign Server / Rendition API licensing and pricing model.Could someone please confirm: How is the Rendition API licensed and priced? Is the cost based on the number of rendition requests, processing volume, API usage, server instance, or a fixed license? Are there any limits on the number of renditions that can be generated? Is there any developer, trial, or evaluation option available for testing the Rendition API before purchasing a production license? If the Rendition API requires an InDesign Server license, could you please clarify how the licensing works between the two? If there is a specific Adobe team that handles Rendition API licensing and commercial queries, please share the appropriate contact or process. I have already submitted an enquiry through the Adobe form but have not yet received a response, so I wanted to check with the community as well.Thank you.

Me ha llegado la factura pero no tiene el formato oficial exigido en España, ¿como puedo solicitar una factura que lleve nombre de la empresa, direccción y CIF?

Hey everyone, Has anyone gone through the process of registering Adobe as a supplier for invoice payments?Our company recently updated its finance policy, so instead of paying by credit card, we now have to process payments via invoice. To do that, we need to formally register Adobe in our system, which means providing some standard documents—things like their business registration, a bank letter confirming the receiving account, a supplier registration form, and a signed Supplier Code of Business Ethics and Conduct.(I know that last one is a bit unusual, but yeah, it’s part of our internal requirements) I just reached out to their sales team and am waiting for a response. Since Adobe is a large company, I imagine their process might take some time, but we have a deadline to complete the payment, so I need to manage expectations with my manager on how long this might take. For anyone who's been through this before, how long did it take for Adobe to provide the documents?

Je souhaite souscrire un abonnement Adobe Firefly au nom de ma société suisse ai-performance GmbH et faire figurer mon numéro de TVA suisse CHE­477.832.865 MWST sur les factures. Pouvez-vous m’indiquer comment créer le compte et enregistrer les coordonnées de facturation de l’entreprise avant la première facture ?

Since last week all of my Adobe apps stopped loading any of my library assets and they just say every subfolder is empty (see attached) this is accross ALL of our brand libraries and a huge issue as thats where all our assets are stored.I checked chrome libraries and the assets are still there so the issue is creative cloud not talking to photoshop and illustrator, even though it says "all up to date" when i hover over the cloud

I would like Adobe Admin Console to officially support SCIM provisioning from Okta.Adobe currently supports SAML SSO with Okta for Federated IDs, but it does not provide native user and group provisioning from Okta to Adobe Admin Console. Automating user lifecycle management therefore requires Microsoft Entra ID Sync, User Sync Tool, or a custom implementation using Okta Workflows and the Adobe User Management API.For organizations that already use Okta as their primary identity provider and lifecycle management platform, introducing another directory or building custom workflows solely for Adobe provisioning creates unnecessary complexity and operational overhead.We would like Adobe to support the following capabilities:SCIM 2.0 user creation, updates, and deactivation from OktaUser group synchronization through Okta Group PushMapping between Okta groups and Adobe user groups or product profilesAutomatic license removal when a user is removed from a groupDeprovisioning when a user is

I am trying to get setup with Acrobat Sign Developer. I want to integrate my app with Acrobat Sign. I did everything and even got an email with a button on it but I could not click the button. Acrobat Sign API is not available in my console. I have been trying to get this done for a while now. Any help would be appreciated.

I am requesting a refund for my Adobe Acrobat Pro subscription. During the trial period, I was unable to access the new features as intended. Before the trial ended, I attempted to cancel on the cancellation page but was unable to successfully cease the plan. I would appreciate your assistance in processing a refund for this charge. 

I have a user who, when they open the web browser to access their online PDFs, gets a message that reads “Contact your admin. Please contact your admin to access this feature.”  We have not seen this message before and don’t know what it means. Any help would be greatly appreciated. Thanks.

Hi***** There are several individual Adobe licenses under your company domain that are currently unmanaged and billed outside your team account. Not taking any action right now may lead to: No admin control over company assets and IP  Multiple invoices with different renewal dates  Inability to reassign licenses when employees leave  Decentralized license management across teamsI’m Isukapudi from Adobe. I’m here to help you effectively manage your licenses and make the most out of your Adobe investments.  Would you like to get on a quick 30-min call to go through these unmanaged licenses together and consolidate them in your teams account before your upcoming monthly renewal?  [personal information removed by moderator]

I think the above really says it all, oh and your bot reply space in your online bot chat doesn't work 

keep receiving a sign verification code for adobe when I have not asked for one. It is being texted to my phone.Please tell me what to do.I don’t have an adobe account.

I want old version of Priemer pro for a project, I have checked in other version option it is not availbale. Please provide link to install old version. 

We purchased 60 licenses for the Adobe Type Library in 2008. I have some questions about the the license, especially in terms of hosting the fonts on Monotype Connect. Since this is a legal question how do I contact someone at Adobe who can answer questions concerning this almost 20 year old license?

I was issued a profile at the company i work for for the adobe CC.Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this? Seems the older business profile turned into a personal profile that is connected to me because of the email address. Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none. How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?   

I'm at the 30 day renewal timeframe, and there is no "change plan" button.  On top of that, I tried talking to support twice so far, and both times the agent literally disconnected rather than actually remove the licenses. 

Creative Cloud installed within a School on Domain PCs using Device Based Licensing.When users log into the PC, the PC appears to freeze for about 60 seconds, then a black screen and then the desktop comes back.  Problem appeared to be the Creative Cloud App that was starting that was causing this.  I disabled this on start up as local admin initially on the Task Manager and the initialy freeze at logon didn’t happen.However, start Photoshop (or any other CC App installed) and the freeze happens again when starting the app as the Sign In dialogue box appears.  After about a minute, screen goes black and then desktop comes back with the Sign In still there and the user can then sign in.  Photoshop or any other CC app seems fine after this point and subsequent logins and using CC seem fine, just the initialy login.This installed in four ICT Suites used by multiple students throughout the day this is causing significant disruption.Firstly, is there a registry hack to stop Creative Cloud A

I provision an Enterprise Adobe Pro license for a customer. It shows all the additional features but any time she tries to use them, it prompts to start trial or buy a subscription. This happens on multiple PCs. I’ve removed the license and reprovisioned it, but to no avail.  Have tried this on a brand new device, so the issue appears to follow her.