Questions

Exciting News for Global Admins!  The latest Group Projection release in the Global Admin Console is here. It brings powerful new features to streamline group sharing, conflict resolution, and admin control—making user group management easier and more efficient across your organization!   Go to Global Admin Console   What’s New? Overwrite Existing Groups Global Admins can now seamlessly share user groups with existing organizations without deleting current setups. During the sharing process, choose to:✔ Merge groups for a unified structure.✔ Replace existing groups with shared ones.✔ Retain current groups for continued flexibility.   Note: Groups may be disabled for sharing if they are owned by another organization, Adobe storage for business isn't enabled, the sharing policy is turned off, or there are no child organizations to share with.   Enhanced Conflict Resolution When a user group with the same name exists in both the source and targ

Is there a way to pay extra to add more than 2 devices on my Adobe Individuals plan? I am tired of keep signing in and signing out when I use other devices to log in my account.

 How can I install an older version of Illustrator 27.00 for Pantone Solid Coated in Creative Cloud? The older version cannot locate the 27.00 version.

HI Is there any way of AUSST filtering by hostname , filtering by groups is not an option for us due to the very large number of users and turnover ( education ) . many thanks in advance 

Can I delete the TXT record containing "adobe-sign-verification=" and "adobe-idp-site-verification="?For the former, there's no documentation and for the latter, there is a vague mention here: https://helpx.adobe.com/enterprise/using/add-domains-directories.html#validateDemonstrate domain's ownership -> "Add information to your DNS servers to complete this step. Inform your DNS manager in advance so they can complete this step promptly.Adobe periodically checks the DNS records for your domain. If the DNS records are correct, the domain is validated automatically. If you want to validate the domain immediately, you can sign into the Admin Console and validate it manually. Next, you need to validate domains."Could someone confirm?

Hi,when we first started using libraries a number of years ago,we use to create them, erroneously, with the "Everyone" sharing option by default, and then adding members individually as well.Over the course of the years, a number of people, while using adobe stock, have been unknowingly saving their stock files in these libraries, because of the lack of the (odd) way creative cloud handles default Stock folders.This forces us to periodicallly go through the libraries and deleting these unwanted random files.Is there any way to remove the company-wide access to these library, and only keep the interested individual members? At the moment the "Everyone" option seems to be set in stone and i can't see any way of changing it. Could some IT admin have permissions to do that?As these libraries are widely used on a number of  assets, we would like to avoid going the route of duplicating/recreating the libraries, for fear of screwing up all of the linked items.Thanks!

Hi Adobe Team & Community,We are a Value Incentive Plan (VIP) customer using Adobe Creative Cloud for our company, and for the second year in a row, we’ve encountered a major issue when renewing our licenses.Our designated Adobe contact person disappears—their email is deactivated, and we are left without a new point of contact. This forces us into a long and frustrating cycle of reaching out to Adobe support, being redirected multiple times, and struggling to get a new contact assigned. The process is inefficient and time-consuming, especially for professional businesses paying significant annual fees.We’d like to know:Has anyone else experienced this issue? If so, have you found a better way to ensure continuity in your VIP account management?Adobe Team: Can you provide a solution or escalation path to prevent this from happening in the future? Having a clear process for contact reassignment would significantly improve the experience for VIP customers.Looking forward to insights

Hi, I've been using adobe apps for 3 years now with my university student license and I can access all apps with no charge, and recently when I attempted to use my Indesign app, it says my License has expired but I still I am still an existing student and have a few years left in my degree. I remember receiving an email a few years ago for a renewal and that fixed it before, however now I did not receive a license renewal email and currently in need of help if Adobe possibly made a mistake in expiring my student license.All help is appreciated.

We have an Adobe Enterprise account with one product: Adobe Sign - Enterprise.The person that set this up, and is listed as Contract Owner has left our company.In the Admin Console I can see pages for Overview, Products, Users, and Support. The Support page just links to this community and tells me to contact our administrator.In the users list I am listed as an Administrator but under Admin Role it says: "Product, Product Profile".So, my assumption is that the person that left the company thought they had made me the admin for the account, but they haven't.Now of course my issue is that nobody at our company has admin access to our account and, as far as a I can tell, no way to request a transfer. Does anyone know how to contact a team at adobe that deals with enterprise accounts? Anything I try to do to contact them through their portal just tells me to contact my admin.Is there an email address any one can suggect I can contact to get a process started to authenticate a new contract

You recently added some ads for apps and features that most of our enterprise users are not allowed to use, generating frustration on Adobe products.Example: Adobe Express and AI Feature Could you please remove shortcuts for apps/features in CC Desktop app if user is unlicensed to use them?

I work in healthcare. Our Security and Info Systems departments are extremely vigilant. My impression has been that using Adobe products and tools (such as Generative AI functionality and certain plugins) make us vulnerable to security risks. Are there special add-ons available for an Enterprise Account that mitigate these conditions? Forgive me if the subject is misleading. It's the verbiage I received back from Security about an Adobe plugin that was not working properly.

Hallo, ich habe die Info bekommen, dass die Verlängerung meiner Adobe-Lizenzen bald fällig ist und soll mich bei meinem Kundenbetreuer melden und die Verlängerung zwischen dem 11.08. - 10.09.2022 in Auftrag geben. Leider ist mein Kundenbetreuer nicht oder nicht mehr erreichbar und ich hätte gern ein Angebot für die Verlängerung mit den entsprechenden Konditionen hierfür. Wäre schön wenn sich mal jemand von Adobe bei mir melden könnte. Danke 🙂

 Hello everyone,I have an error after updating Photoshop 2025. You can see the errors as attachments. I reinstalled the Cloud and Photoshop, but nothing changed. After uploading it, it directly gives these errors. Is it related to the app or Windows? Many thanks in advance. Best wishes,Bash

The basic ability for an administrator of a team to reset the password of a user account. Every other similar product I've ever used has this.

Hi there! We have Adobe Entertprise for a School District, is the Content Scheduler a feature now that is able to be used for our Enterprise account? As of 2022: *Currently this feature is not available to Creative Cloud Enterprise users, but it will be coming soon to Enterprise. This is currently only available to Creative Cloud Express premium users and Creative Cloud Teams members.Thanks!

We have about 50 Creative Cloud users, which need to have the exact same user settings for InDesing. I could'n find anything that allows us to define every setting of InDesign, pallets, scripts etc. I found out, that there are packages I can define. But the guide is very unspecific on the settings I can predefine.https://helpx.adobe.com/de/enterprise/using/package-templates.html Until now I must setup every user manually. But early next year we getn new hardware for everyone and I really don't want to do the setup 50 times. It takes around 2-3 hours each. We use JAMF for the Mac deployment. The users only have the CC Desktop App and install the programs they need themselfs. That is handy for the genreal deployment, but makes it unable to setup any user and program beased settings. Are there any solutions?

Nabeel Ahmed is experiencing an issue accessing Adobe Acrobat Pro. While his license has been renewed and he appears to have the appropriate access in the user list, he is currently unable to use the software. [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]

Hi everyone,Since July 2024, the company I work for has been charged 4-5% more than the contracted amount for our Adobe subscription. There is no fixed overcharge and each month the amount changes between 4-5%. I contacted Adobe support twice, and they confirmed that they have only charged the exact invoice amount. However, our bank also stated that they have not applied any extra fees or exchange rate adjustments.Has anyone else experienced a similar issue? Any insights would be greatly appreciated.Thanks!

I yesterday cancel my membership. When I receveid back my money?

Hi, I just had a chat with the support team; they said they would contact me in 24 hours, but how can I see the case? I can't seem to find my open cases 

I'm having an issue where myself nor anyone in my school district is able to log into Photoshop Express, Lightroom, or any other Adobe app though Google.  We can log in with a web browser but when we go to log in on our iPads it says "An error occurred while logging in.  Please try again after some time."  Any help that can be given would be greatly appreciated

Background:We were forced with all of our accounts to move to a different Organization as something was wrong with the old Organization and Adobe was not able to correct this.Adobe assured us that moving users to a new Organization would also move all the data to the new environment. But that didn't work.Every user had to export files an libraries and import them in the new Organization.Unfortunately there is no possibility to export Adobe Acrobat Agreements. Users also get messages that they are logged in to the new Organization and that the Adobe Sign license is for the old Organization.The users are also unable to create new e-sign documents. So we're a kind of stuck. We are urgently looking for a solution for the Acrobat running and historical agreements and e-signing. Preferably while retaining existing agreements. 

Hello Folks,We're getting some issues with licenses not assigning to the user.In fact, on the Admin Console, we see the user is assigned an Adobe Pro license, but when he logs in on his device, the Adobe Pro is locked, and only available via a Free Trial.Is there something we're missing ?

¿Hola puedo pagar la suscripción de adobe con el bono cultural que proporciona el estado español?

Streamline Adobe Product Access Like Never Before! Say goodbye to delays and hello to seamless productivity with Adobe’s Request and Approval System—designed to empower your team while simplifying administrative workflows. Here’s how you can unlock the full potential of Adobe’s tools:   Top Features for Effortless Access Request application access directly from your desktop Enterprise users can now efficiently request access to applications they do not yet have permission for, directly through the Adobe desktop app they wish to utilize. This seamless process ensures they get the tools they need without delays or manual provisioning. Learn more: Request access to an Adobe Product Simplified Adobe Product Request Approval via Email Admins can now efficiently review and approve Adobe product requests directly from email notifications, streamlining and enhancing access management. Each email notification provides key details, including: Requestor details (name, application reque