Questions

My college has an Adobe Creative Cloud enterprise educational license that comes with at least 1000 generative AI credits per month according to your FAQ (https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html). Previously account holders on our license could seem their generative AI balances from their account menu. Currently, we see a vague warning that there are daily AI generation limits, with a call to upgrade that links to this FAQ. Our users are justifiably confused -- what are these daily limitations? How can users view their balances?   

I've spun up an AUSST server on an Intel Mac.How are ya'll scheduling your incremental runs? I am getting clobbered with scheduling the incremental runs. I can use the AdobeUpdateServerSetupTool tool successfully day in and day out with fresh and incremental runs manually executed with Terminal.app. It just works. Clients update against it perfectly too.However, I am running into a problem when trying to schedule the incremental runs with a LaunchDaemon, crontab or Lingon. I get the following error:7/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | ************************* START Adobe Update Server Setup *************************07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Adobe Update Server Setup Version: 6.3.0.107/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | | | 1087475 | 0 | Rootpath = /Volumes/MAMP-Sites/ausst.pretendco/AUSST07/29/26 21:36:18:766 | [INFO] | | AAMEE | Utilities | AUSST | |

Olá,Estamos com um problema de entrega de e-mails de notificação do Acrobat Sign desde 17/08/2026. Antes disso funcionava normalmente. Investigamos a fundo do nosso lado (Microsoft 365 / Exchange Online) e encontramos evidências de que o problema está na infraestrutura de envio do Acrobat Sign, não na nossa configuração. Detalhes abaixo.O que acontece: O Acrobat Sign mostra o envio como concluído com sucesso ("The agreement has been sent out to be signed by..."), mas o destinatário nunca recebe o e-mail — nem na caixa de entrada, nem em spam, nem em quarentena. O e-mail simplesmente não chega a ser processado pelo servidor de e-mail do destinatário.Investigação feita do nosso lado (Microsoft 365):Confirmamos via Message Trace que nenhum e-mail de adobesign.com/echosign.com chega a ser recebido pelo nosso tenant nas últimas 24-48h. Não está em quarentena. Não há bloqueio manual de domínio, endereço ou IP nas nossas Tenant Allow/Block Lists. adobesign.com e adobe.com já estão na lista de

If a new user did not receive an email to setup their Acrobat Pro DC subscription account, can we re-send it to them? I don't see that as an option. Or is there a link they can go to and set it up without the email?

what is the cost to upgrade our company’s creative cloud subsription to add premium firefly 

I was trying to connect Adobe to Claude and I got this error “Your organization does not allow access to third party applications.” then I checked my account, I found that someone has put my email in their organization. I revoked this and made sure my account is a personnal account here. but the error still is showing up. some internet investigations directed me to the issue that it might be stalled from the Adobe server side. I need someone from Adobe to help me clear this from that side so I can connect Adobe and Claude from my end. the email i’m trying to connect is [Moderator: removing personal information]. Basically, this one. Thanks, AH

Hello,Excuse me, It looks like Adobe admin console has a problem that correct user name cannot be registered.  When I tried to add a user ‘First name Last name’ [personal information modified by moderator] as shown in the image file below, added user name is registered as ‘Last name First name’ [personal information modified by moderator].  I tried this process a cople of times and got the same results.  Please investigate what is the cause of this symptom.  Thanks.[personal information removed by moderator][personal information removed by moderator] 

We got this e-mail from “Adobe”, and we wanted to make sure that this is legitimate. If it is, is this migration required?Hi J***,There are several individual Adobe licenses under ‘***.com’ for your Adobe Contract ‘209*******************’ that are currently unmanaged. Not taking any action right now may lead to: No admin control over company assets and IP  Multiple invoices with different renewal dates  Inability to reassign licenses when employees leave  Decentralized license management across teamsI’m Shradha from Adobe. I’m here to help you effectively manage your licenses and make the most out of your Adobe investments.  The migration is completely seamless—users keep the same Adobe IDs, passwords, files, and settings.If you'd like to review the list of affected users, simply reply to this email and I'll share the details.Once I have an approval from you, I'll prepare the consolidation request and take care of the process end-to-end.

We have purchased over 40 laptops but have previously registered (Acrobat 2020) with a single account and assigned a device to each registration. We have now moved to Acrobat 2024 using the same process but on the 3rd device the device limit has been reached. Why?It is not practical to assign registrations to individual staff members as they ‘come and go’ so we need a static account which has worked perfectly in the past.Where are the missing licences and why can’t we assign them to the devices as before?

Who else has been experiencing too many issues with their Adobe programs? From Photoshop to Illustrator, premier and creative cloud. Every program we use as a team has crashed, frozen, glitched, or disconnected itself.   Adobe what is happening? I have used this service for over a decade and have never experienced so many issues that ultimately affected my workflow and our overall business. Adobe please help us out here from being crippled by these issues.

I am currently using Adobe Admin Console (admin.adobe.com) and I am looking to automate Adobe product provisioning through REST APIs.I would like to know whether Adobe provides APIs for the following:1. Assign Adobe product licenses to users.2. Remove Adobe product licenses from users.3. Retrieve users and their assigned product profiles/licenses.4. Add users to specific product profiles.5. Automate or trigger Adobe software deployment/installation on end-user devices.I have reviewed the Adobe Developer Console documentation but could not find clear information covering all of the above scenarios.Could anyone confirm whether these APIs are available and point me to the relevant documentation?Thank you.

We have an account created by Fedele Di Maggio and he is not anymore with our company but we receive a payments and his card and account is blocked. We have bought a new subscription under Dipocket Ltd. for Maria Bielik, we would like to cancel the one for Fedele Di Maggio on Dipocket LimitedWe are currently locked out of our account. The administrator who created the account and set up the billing card is no longer available, and we cannot log in. Could a support representative please contact us directly to help resolve this issue and restore our access? Or just terminate the account completely. We cannot login to Orphan account and use Orphan person account and your system does not have ANY normal ways of contact if you are not logged to your account.Translate 

Our company is implementing Conditional Access with our rollout of Windows 11.  We have found that the Creative Cloud Desktop application does not support logging in to the user's Adobe ID with Single Sign On when Conditional Access is enabled.  The issue seems to be that the Device ID is not passed during the authenticaiton attempt, so Conditional Access does not trust the device, even though the device the user is attempting to login from is a trusted device.  Adobe's workaround is to use Sign In using your browser.  This method works, because the browser login does pass the Device ID correctly.  But the issue with this workaround is that SIgn In using your browser is hidden in the Help menu, not in a place where it is visible to the user.  We ask that Adobe improve the login experience so that the default login form passes the Device ID correctly and otherwise conforms with Micorosoft Kerberos to support logging in via SSO.  Failing

I need to get a third party to sign a document with a qualified electronic signature. Do I need to have an enterprise licence to do this, or is this something the third party needs

Hello, Ive received a few email about consolidating our two individual licenses to one teams plan license. His email, links appear to be legit but there is something strange about our email conversation. He is not answering my questions im asking and is not providing me with the documentation im asking for. He just asks if I want to proceed. Which makes me believe something is not quite right.   His footer has Amit Sharma Customer Success Account Manager in it with the Adobe logo, San Jose Address etc. Is this a phishing email or just a bad sales rep? [personal information removed by moderator]

Everyday mutliple times a day i am accused by Adobe for sharing my account, which I do not do, Anyone else getting bombarded with pop-up messages telling me:"Your Adobe account can be signed into two computers— but only used by you. If you're sharing with team members, ask your admin to purchase additional licenses. If you're sharing with family or friends, encourage them to buy their own plan." NO ONE ELSE IS USING MY ACCOUNT BUT ME! Everytime, there is a learn more, and i always hit the not helpful button with this message:"STOP WITH THE POPUPS IM NOT SHARING MY ACCOUNT. I SWITCH BETWEEN MULTIPLE COMPUTERS FROM HOME AND OFFICE. LEAVE ME ALONE. I OVERPAY ALREADY. EVERY TIME IT POPS UP I WILL REPORT IT. STOP IT." Anyone else getting spammed from Adobe asking for more money like this??? I mean I'm already a share holder(not by much but still) this is so annoying of Adobe to constantly accuse me of sharing. 

If you access the admin console, go to "Storage", "Individual user folders" and "Inactive users", you are not able to able to navigate through the folders there. The only thing you can do, is to go to the next page, which is very time consuming, in case you are searching for a specific folder and if there are a lot of pages.  Suggestion for this page: Add a search bar, where you can search for names of folders.Add something to increase the number of shown items at the bottom.  We dont really understand, why this is all possible in the "Active Users"-tab, right next to it, but not with the "Inactive Users"-tab.

Our team has implemented MFA across our organization. However, several employees have raised security concerns because they are receiving MFA requests seemingly at random and at unusual hours (for example, at midnight).We have reassured our users that their passwords have not been compromised because Adobe requests MFA verification before the username is entered. Nevertheless, all affected users have questioned why the process works this way, since with most other applications, receiving an unsolicited MFA prompt is typically considered an indication that a password may have been compromised.While we understand that Adobe documents this authentication flow in its support article (Adobe Two-Step Verification Documentation), we struggle to understand the security rationale behind this design choice.We raised our concerns with customer support and were told that the issue would be discussed internally and that we would be kept informed. However, the case was later closed, and we simply re

We are experiencing an issue with the Adobe Express integration for ChatGPT for one of our managed Creative Cloud users.The user has a valid Creative Cloud license and Adobe Express shows the account as a Premium member. We have confirmed that the user can access Adobe Express normally at express.adobe.com using the correct company-managed Adobe account.We also tested animation directly within Adobe Express. Animation works successfully when performed in the Adobe Express web application.However, when the same Adobe account attempts to animate an Adobe Express design through the Adobe Express integration in ChatGPT, Adobe consistently returns:“The account type doesn't allow access to the requested operation. Please contact your administrator for next steps.”Error code: `INVALID_ARGUMENT`We have already:* Confirmed the correct managed Adobe account is being used.* Confirmed Adobe Express Premium access.* Confirmed animation works directly within Adobe Express.* Disconnected and reauthen

My Creative Cloud app just stays in the loading screen. This is following notifications about a disc error in Photoshop that didn’t allow me to save any new files and InDesign telling me I needed to delete and reinstall the app (hence why Creative Cloud not opening extra frustrating). Anyone know what’s wrong and how to fix this?

Hi, With an educational licence for Adobe Creative Cloud 'CCE All Apps for K-12' Is it possible to use the ChatGPT 'Adobe' Plugin? The issue is when a user tries to install the Adobe Plugin with ChatGPT (Free Tier) it prompts you to sign in, once you do this the following message is shown: 'Your organization does not allow access to third party applications.' I have looked in the Adobe Admin Console and cannot locate an option to allow/configure this under:Admin Console → Products → App Integrations.  Enter Account DetailsMany Thanks

I recently made an update, to my mac after which i am unable to launch my Lightroom Classic.All the other apps i have installed is working except for the light room classic

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

Hi! I have a small printing business and I’m interested in trying Adobe’s 14-day free trial for Teams/Business before deciding whether to subscribe.However, I couldn’t select the 14-day business trial option on Adobe’s official website. It says you offer 14 days trial in your official website, but whenever I click it, only Individual and Student plan appears, not business one.Seems like this is a website or technical glitch on your end, specifically related to website interface issue that handles by your IT department. May I ask if the Adobe Teams 14-day trial has been discontinued?I would appreciate any information or guidance you can provide. Thank you! 

I opened my Creative Cloud app today and had a notification pop up that an update was available. I could not do it at the time as I was opening the app to access other information/update a different program. Now that the notification is gone, I can’t seem to find where or how to update this thing. Closing/reopening it doesn’t bring the notification back.Customer service has been no help. I was directed to a page troubleshooting when other app updates aren’t showing in Creative Cloud, which is not my issue. I can see and update my other apps inside there just fine.