Questions

Hello everyone. my LR 1TB prepaid has expired. I bought a new key on Amazon and was able to redeem the code in the menu where the "expired" warning was (not creative.adobe.com/redeem)The code was accepted but the prepaid subscription has not enabled yet. What was wrong? Looks like I wasted 120€  greetings Andreas 

After update, permanently loading, can not use app at all, either perma loop or crash. I am using android 13, latest app version. I see that someone had this issue in the past also. Are there any fixes? After crash it says that owner of app has corrupted files and needs new update to fix it. I would attach screenshot but it's in Czech language, so I doubt that it will help.

With this update app, I am not seeing the aspect ratio button that used to allow me to make a photo smaller without cropping it. I've been paying for this app since 2019 and sudden change just threw me off. Any help or suggestion of another app that I can use? 

In my oneplus 11r, lightroom camera is not working it shows tha camera app but not opening 

Purchase lightroom this week, Library, Develop, Slideshow, Print and Web tool bar panel is not showing

Hello, I need your help. I took 100 product photos of pickle balls, racket, clothes, all lay down shots on a pickle ball court. How can I edit them and make sure the lighting is the same for all of the images?? This is going on my client's website. I want it to look very uniform in its lighting. thank you so much!!!!!!!

I'm frustrated by the fact that after I delete photos from Lightroom it doesn't appear to delete those files from my hard drive. All of the faqs on this online point to Lightroom Classic to do this. I don't understand why Lightroom Classic would have this functionality but Lightroom doesn't. Can someone clarify what I'm doing wrong? Windows 11 - Lightroom 6.5

Nagaraj 

Hallo Zusammen, ich habe ein Problem mit der MobileApp auf Android ich kann keine Bilder mehr mit 10Bit importieren. Wenn ich sie per Share Funktion teile, was sonst eigentlich funktioniert hat, bekomme ich die Meldung "X Bilder konnten nicht importieren werden" öffne ich die Bilder mit Lightroom bekomm ich die Meldung "Entwicklungsversion konnte nicht geöffnet werden" Mein Handy ist ein Oppo Find x5 Pro es lassen sich alle Bilder ohne Probleme importieren nur die 10Bit Bilder nicht.  Ich glaube es ist seit dem letzten Update so.  

Hi! Is there a way for my presets to sync across devices? I have presets on my laptop that I use, but I got a new laptop and when I logged into my Adobe CC account and opened Lightroom, none of the presets transferred over and I have a bunch. They're still on the old laptop, I'm just wondering why it is not syncing across devices when everything's supposed to be cloud based. In case it matters, my old laptop is a PC and the new is a Mac.

自從八月更新後，照片的拍攝日期在修圖後就變成修改日期，造成無法整理歸檔的困擾，請將我的拍攝日期還給我。

Hi, I'm having trouble figuring this out. I haven't had any problems previously. I use a Nikon z5 and download the photos to my phone directly as JPEG. When I log into my Lightroom app and try to upload them to the app, they don't even show up in my iPhone photos. However, when I go to my iPhone photos seperately, I can upload photos individually into Lightroom. I need to know why Lightroom isn't recognizing these photos from the app as I do shoots and need to be able to upload more than a single photo at once. 

I opened up Task Manger earlier today and saw the dynamiclinkmediaserver.exe task taking alot of  Memory i didn't end the task cause i dont know if i should. Is it safe to end the task? Im just wanting to know because it's talking up Memory.

Les photos ne s'affichent plus dans Lightroom Cloud sur PC Windows, mais très bien sur la version web ou sur la deuxième machine.Je suis abonné à Lightroom Classic et tout est à jour.Capture de l'interface vide de photo.

This issue is driving me insane.   Syncing a collection from classic for editing on my iPad on the go, and I just cannot solve this ridiculous issue. It's been intermittently on and off for at least the past couple of years. The official workaround is to move a slider a bit, but I can't move a slider without first resetting the photo, then I can do a dance of undo redo and eventually (no one knows how though) the photo is back in the original state it should have been in when I opened it. But how can I or anyone be expected to do that with each photo?  Essentially it's unusable which makes the whole escapade pointless.   What is the solution? Why can't it be resolved with an update?   Here is hoping there is a magical solution waiting to present itself, even though many many internet searches suggest not.

Hello, Can anyone help new to lightroom, was working fine then stopped. I cant see photos, there just all grey when in library.When i go in to develop along the bottom the pictures are grey but come up visable above when clicked double clicked onAlso wont let me into folders to import new pictrures. Is there any support team i can contact keeps going in circles when trying trying to find a contact email 

When you add photos to a folder on the iPhone and you select from Lightroom option it will show you the files in the last order you set in the standard photo gallery view. You cannot change it from the import dialog. You have to go to the main view change it there and then go back. That's a bug

Hello 🙂 I have shot a video with my iPhone 15, and it seems that it's not possible to sync, as syncing appears to be ongoing for over a day that I shot the video. The video file is 467MB, and I even exported it as MP4 (size increased to 777MB) on my computer (using iPhotos to get it on my Mac first, adding it to my Lightroom library and then exporting it as MP4) and tried to add it to my Lightroom library, but still not able to sync.  It is rather strange, as previous Mov files shot with an iPhone synced fine and backed up, but this time it seems impossible. I would appreciate any help or suggestions. Thank you very much in advance!

Is there a way to transfer my account from a one to another? I'm leaving Adobe and I have been using my corprorate email/account. I need to transfer my 30K+ photos to another account. Any suggestions?

Hello,i deleted most of my images inside lightroom on my iPad, but under General settings/ ipad storage it doesn't free up the space. I restarted the ipad but nothing changes.my configuration iPad Pro 11 M2, iOS 17.02, lightroom mobile 8.51any ideas to solve this problem? thanks & best regardshenning 

Hi,I am a new user and have a question about uploading content.  I have both an Nikon DSLR which I use and also an iPhone.  My iPhone syncs to iCloud automatically like most everyone else.  I have a large Photo library on my Macbook which I want to selectivly import to LightRoom.  I have not seen a method of doing this yet in LR.  I could import the entire Photos lib and then selectively delete the old photos which I don't want to edit/keep. I've noticed that if I import the entire Photos library, I cannot do that again which is a problem.  My concern is that while I want to import my old library for editing, etc into LightRoom, I still want to be able to import my future iPhone photos into LR.  From my Nikon, I can simply import from its SD card, so that's not an issue. What's the best method of doing this? thank you! 'mark

I just purchased and installed Lightroom (10/4/2023). Lightroom freezes when I select Mask. I have Microsoft Windows 10 Pro on desktop. Help!

HiEvery time I try to export orignal to a new location lightroom with stall the copy. This can happen after copying 50 files or 500. The system will stay stalled for over 12 hours so it is not an issue of just waiting for it to restart. Cancelling the export with the x next to the progress bar allows me to try again. if I keep repeating the files will eventually copy after 5 plus attempts. I am using light room Desktop (not classic) on my Mac M1 max everything is fully upto date for MAXOS and lightroom. I have disabled the graphics card in preferences and restated the laptop several times.Thank you for your help David  

Hi, When I try the new Lightroom Denoise option, it said 'this photo format is not supported by this fonction'. I don't understand... My files are CR2 (Canon 6D), but most importantly, some days ago just after doing the update, I had try with a photo from this exact galery and it worked! But now it doesn't...

I have multiple different images which have the same name e.g. 0004.jpg and are otherwise identical when it comes to their metadata. Why? Because they come from the same analog scanner. Their previews are generated correctly but if I browse my catalog the "wrong" image gets loaded: e.g. I click right-arrow and the next image is shown, for a split second the correct image is there but then another image, which seems to have the same name replaces the correct one; the bottom preview image strip still shows the correct one but on fullscreen there is another one displayed. If I try to export multiple images from an album in which these naming conflicts are present complete random bevahiour occurs: Either some images are exported with presets from different images (probably where there are naming conflicts) or some images are missing and the exporter displays an error stating that the original file could not be found (everything is in sync with iCloud).  I would hope internal