Stock

patricks88100612Participant

Need refund on vector asset that was not vectorOpen for Voting

I was told to post here about getting a refund on a stock asset that was not as advertised. I purchased an image that was advertised as an editable vector image, but after I clicked Download, it was only offered as a jpg and does not have editable text. I need to be refunded or send the proper vector file. The file was 1665353019

952

Brook BradburyInspiring

Adobe trying to charge me for assets I've already paid for under my subscription

I have an account with Adobe.  I'm trying to download some assests and it's trying to charge me even though my monlthy membership has went through on Oct 7th and not due again until Nov. 7th 

611

christine_3027Participant

New stock search that removes images how to filter free stock [not including free trial]

Is thre a way to use the new Stock Search function to request only free stock images, not including free trial stock?

1614

Eccentric_Daisy9157Participant

Adobe Stock OutageOpen for Voting

I recieve the following error message when trying to open Adobe Stock on my browser (10/20/25, 11:02 PT): "The site is unavailable due to an AWS outage. Please check back later!" When is access to the site estimated to be restored?

1411

brandio70366688Participant

Cannot Cancel

Continue to be charged but cannot cancel my subscription.  Its this endless circle of contact support but then the chat button does not work.

196210

Ethereal_strategist3074Participant

Cancel free trialOpen for Voting

Hello,   Could you help me with cancelling my free trial on Stock Images? Every time I try to do it on the platform, I receive the message on the attached screenshot (which is very unconvenient...).   Thank you, A   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

551

Milko con la elleKnown Participant

adobe stock: How to find Adobe Stock images I liked

as I wrotelooking for answers, google wrote:"Go to the Adobe Stock website.Click on the Favorites icon or navigate to the Favorites section under "Your Stuff".but I cant find favorite.

9936

elenag97054664Known Participant

¿venta de imágenes con licencias gratuitas o académicas?

Buenas tardes, Entre varias formas de ganarse la vida soy profesora, y también recibo cursos de actualización que me ofrecen o que yo misma me inscribo. POr tanto, a veces como profesora y otras como alumna, en ocasiones tengo acceso a licencias de adobe temporales académicas para esos cursos.Ahora mismo voy a disponer de una por unos cursos de postgrado universitario que recibo hasta febrero.Es una oportunidad para mí para conocer mucho mejor y aprender más de photoshop y estoy muy contentaQuería saber si en estos meses puedo utilizar este plan para arreglar un montón de fotos (que me habéis rechazado y otras nuevas) para subirlas a la plataforma y ponerlas a la venta.Aunque tenga una licencia académica gratuita ¿los resultados de lo que haga con ella estos meses puedo ponerlos a la venta en la plataforma de adobe stock?Gracias y un saludo

1012

shared in Feature Requests

community-memberParticipant

Remove or Hide Stock AssetsOpen for Voting

Could you please add a feature to remove or at least hide licensed stock assets in the Creative Cloud desktop app? This would be a huge help for organization. I have many free stock assets I downloaded years ago while trying things out, but I no longer need them. They still appear in my “Licensed Stock Assets” list under “Files,” which makes it difficult to sort through and find the assets I actually want to use. Having the ability to hide or delete these older licensed assets would make asset management much easier and cleaner.

570

Michelle234529424p3jParticipant

How to separate images

I don't know if I'm saying this correctly.  When you purchase stock images (backgrounds) that have multiple images (backgrounds).  How do you separate them so that you can use 1 of the 3 images that you really like.  I am trying to make a book cover but I licensed a collection of 3 but I only want to use one of the backgrounds.  How do I separate it from the collection to use the one I want.  Please explain the steps or process.  I am a beginner with adobe illustrator, indesign and photoshop.  Any help will greatly appreciated. I have attached an example

2013

well_worksParticipant

Unable to Access or Download Image (Code: 1276440376)

Hello,I’m unable to access or download the image with the following product code from my account:Product Code: 1276440376However, the same image can be opened from another account. I would like to purchase and download this image using my own account.Could you please help me understand why this issue is occurring and how I can resolve it?Thank you,Batuhan Bartu Bebek

650

atikur_9380Participant

i hava a new account but i still can't submit photos

Hello Adobe Support,I have recently created a new Adobe Stock Contributor account. I am trying to upload and submit AI-generated images that follow all the submission guidelines.Here is what I have done for each image:Uploaded JPG images (high resolution)- Added a proper title and at least 5 relevant keywordsSelected the correct category (such as "Landscape")Marked the content as "Yes, it is AI-generated"Selected "No release is needed"There is a green checkmark under the imageStill, the "Submit" button remains inactive (greyed out), so I cannot submit the image.I've tried using different browsers (Chrome, Firefox) and even different devices, including incognito mode. The problem persists.Could you please check if there's an issue with my Contributor account or if this is a bug?Thanks in advance for your help.

3527

talented_dancer6153Participant

Vector image is not vector, purchased license issueOpen for Voting

Hi I recently bought an image which is in vector category. I purchased extended license but when I zoomed in adobe illustrator, I realized it is not a vector at all, probably just someone scamming. The ID of picture is: 1703043999I demand to get my money back for purchasing something different, than was described. Thank you for assisting me on this issue

1413

ZayyadiParticipant

Constraint

I accidentally made a withdrawal from Adobe stock to a blocked Paypal account. Is there a solution?

682

karen_lynn_7089Participant

Annuler

Je souhaite résilier mon abonnement. Il me reste 17 jours avant la fin de mon abonnement, qui expire le 4 novembre. Je vais être facturé 17,84 CHF. Quand puis-je résilier sans frais ?

551

Abenathi_Zondi2768Participant

cancel subscription

Hello, I started my free month trial with adobe stock. I wanted to learn adobe acrobat but it was dificult to lean. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use. Can anyone could tell my If I can do something, and what happen when I don't pay for it. Regards

501

Olga SiomikParticipant

The limit on sending photos for verification has been blocked for more than a week.Open for Voting

Hello. I have some problems with my account Adobe photostock.Problem one: 20 photos are stuck in verification, some of them have been there for more than 8 months.Problem two: I haven't been able to submit photos for review for over a week; it says the limit has been exceeded.How to fix this?

903

MinutemanPress63074Participant

Reporting untagged AI contentOpen for Voting

This contributor: bambang-firdaus is uploading content that is very clearly AI generated, but nothing is tagged as such.  Some of the most egregious examples: 1612942232 1712752541 1639448834  There should be an easier process for reporting this. @Contributor1 

711

shared in Feature Requests

Jobert29937747af8zParticipant

Extended licenses affecting monthly asset limitOpen for Voting

Hi there, When I started using Adobe Stock about five years ago, I was able to purchase extended licenses separately, without these affecting my monthly asset allowance. Lately, I’ve been running into an issue where I run out of assets halfway through the month due to a few extended license purchases.Would it be possible to separate these again, so that I can continue to use my full 750 monthly assets regardless of any extended licenses I buy? Thanks in advance for your help! Best regards,Jobert

280

Najah_Ellington2116Participant

Don't know how to access edible PSD file for licensed capabilities statement file

Hi guys,  I recently licensed a capabilities statement (https://stock.adobe.com/images/capability-statement-template-design/653590121) , but I am unsure how I can access the editable version of it so I can begin using the template. Neither downloadable options produce an editable template - just a single, standalone image.  Anyone have an issue with this as well? Can you provide any guidance on how I can actually access the template? Attaching an image of what the download produces.   

300

bonnie_9721Participating Frequently

Continuous download errors for many days without any known reason.

Today, I continue to encounter the error "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support." This is the third consecutive day I have faced this issue when trying to download any image from Adobe Stock. On the two previous occasions, I contacted support about this problem, and they promised to reply via email with the reason why I keep experiencing this. However, to date, I have not received any explanatory email. I need to know what is going on???

30011

abe_9844Participant

Libraries not working in Stock??Open for Voting

I am not able to access my libraries in Adobe Stock..... Anyone elese having this issue?

441

cristianop31855513Participant

How to stop charge without loosing what paid until now?

Using Stock from some months, i have 120 credits, but in this period i do not use them. How to unsubscribe, witount losing the credit? i continue to pay for nothing.Thanks

701

Nuri_Junusheva0044Participant

updated billing info

i have updated billing information for the Adobe Stock subscription but it still shows that i need to update my billing information to continue using Adobe stock, why it happens? do i need to wait 24-48 hours for the website to update my billing info? 

560