Substance 3D Assets and Community Assets

I've tried to get the student license for Substance Painter, but it didn't work. At first I tried to fill the form with the email address that was used to create Adobe account, but it said I typed invalid UniqueID and asked me to correct errors before submitting the form. The problem is I didn't get any email back. I've checked my inbox multiple times, there is no message neither in received nor spam.Submitting the form again displays error stating that UniqueID already exists. Is there any way to solve this? It seems to me that there is no button that would allow me to resend the email. I receive every other message that Adobe sends me, so it's not a problem of my email address.

I am incredibly frustrated and disappointed.I used to access my Substance 3D account with a Student License. where I built a big asset library and purschased much of Download Points, that I can no longer access right now, and when a i contacted the custmor support they were totally unhelpful, made me wait for like an hour, transfering through different agents, then they left me in the chat for like an hour or more with no response.All I asked for is the link my Substance account to Adobe to transfer my Content!This is totally unacceptable.

So I subscribed to get 30 assests and it says I have a plan and everything but when I go to download, it just says upgrade. Like obviously I aint gonna give more money then I already do so I need some help here. So you know, I can download my assests?

Hello,I am currently using the Adobe Substance 3D student license and am interested in subscribing to Adobe Substance 3D assets for use in an academic research project at my university.Having looked at Adobe's legal terms, it seems that there may be some circumstances where usage can be approved through certain fees or conditions. I am writing to inquire about the possibility of using these assets as a dataset for AI training.Even if the usage is strictly for research purposes, I am eager to utilize these assets for my academic paper. I would greatly appreciate it if you could provide me with information on the terms and conditions that would allow this.Thank you in advance for your time and assistance.

I create a new fill layer. I import my texture map into the textures shelf, and then click and drag the texture to the fill layer - I do not get the green icon with a plus sign. Instead, I get a forbidden icon and am unable to drop my texture into the base color of my fill layer. What could be causing this problem? 

First, I have a Creative Cloud account with my company. Today, I started the free trial for the Substance 3d Texturing plan under that same account. It shows up under my plans within that email/login. However, when I go to the Adobe Substance 3D Assets web page, it says I have no available downloads. So, I tried to use Creative Cloud (Marketplace -> 3D -> Surfaces) and when I click download, it says "please subscribe to 3D plan"....which I am. Second, I attempted to contact support through the chat feature. When I asked to speak to an agent, it told me it couldn't find a plan associated with my account, which I have two. I need this fixed asap and I need someone to actually contact me so I can continue with my work.

Hi everyone, I used to download .sbs files from substance library and study form those graphs but now the format is nno longer available, you can only download .sbsar. What's going on? I'm I doing something wrong? I really need to access the graphs, that's the whole point of me having the subscription to 3d substance asets. Thank you! 

Hello! Welcome to our new forum for Substance 3D Assets (previsously called Substance Source) and Substance 3D Community Assets (previously called Substance Share).When creating a post to discuss or to report an issue, please make sure to select the topics that correspond to your question: "Premium Assets" when it is about the Substance 3D Assets platform or content, "Community Assets" when it is about the Substance 3D Community Assets platform or content and if you need technical support or if it is a discussion topic.If you have an issue please let us know this information so we can help you as quickly as possible: Are you having issues with the Substance 3D Assets web platform, the Launcher integration, an integration in Unity or Unreal? An issue with an asset in particular? Something else? If using the web platform, which version of which browser on which OS are you using? Or if it is a page in particular, what is th

Hi, I have two subscriptions: full apps and a 3D substance painter.I'm thinking of buying a substance pinter on Steam or a re-new Adobe subscription. Can't I download the material without a 3D substance pinter subscription? I asked this question several times using live chat with Adobe customer service, but no one answered.Strangely, they just transferred me to a different department, and no one ever answered anything.  

Hi to whoever may respond, I'm currently trying to download a substance 3D texture for my project in school and our school has the full Adobe enterprise suite, however when I try to subscribe to get an asset with Substance it tells me to pick a plan. This does not occur when i try and use Adobe Stock or the fonts so I believe it's just a substance issue. Any help would be appreciated! Thanks

I'm from polandI have a literal optical fiber as my internet connection, I download Steam games with speeds exceeding 100mb/s so why as a year-by-year payer for adobe products I get 6kb/s download speeds for my materials what is that?  my connection to any server be it the USA or China is great, the best it can be.  

Like the user in the post Can not Upload my Material in Community Assets , I am not able to upload any material I create to the Community Assets. However even after looking at the Automatic asset analysis section and adjusting the graph I still getIn case it was something to do with how I defined my outputs I deleted them all and used the "Create > Output nodes" context menu item on the last "Base Material" in the graph. (And the output nodes include all the required elements AFAICS). I think the output is "dynamic" if by looking at Anyone have any other ideas what could be blocking the upload?  I have attached the archive below if that would help in diagnosing the problem.

I just purchased a year subscription for substance 3D through MAXON. The budle included all the adobe 3D programs and access to 3D assets. After redemming the code I am still unable to download any assets, Eveytime I try, it promps me to start a subscription. 

I am a freelancer and work alone and do not have a team, and I have already a Substance 3D Collection subscription I already know that with Adobe substance 3D subscription is included30 assets downloads for free each month for Substance 3D Texturing 50 assets downloads for free each month for Substance 3D CollectionBUT I wonder What happens if you want to download more than 50 assets each month?Can you buy additional downloads for adobe Substance 3D assets ?Is there any possible way to download more assets each month paying more? Thanks Very much for any possible helpBest wishes

Hello! I havn't used Adobe assets for some time. I think the last time i downloaded any materials it was still under the old company. I had ton of credits but i see i have 0 of them now.. Is there a way to get them back or did i just lost all of it? Thanks! Martin

Can i use assets from substance3d.adobe.com with mark "Only not licensed assets" for commercial use, for example in Steam Workshop with Substaince Painter.

How come when it says  "FBX + GLB" below the file name when I download it is only a .fbx file? I went to the Adobe Substance Assets Files and filtered by GLB, then download the file but it is still a .fbx file. What do I do?

Hi, I created a carpet material in Substance Sampler from an actual image (Image Attached below)  and I tried to upload it into Substance 3D Community Asset.I exported the material into SBSAR format and tested and it is working in other applications. But I get this error (attached below) every time and I tried several times in the last couple of days.Can anyone help me understand why it is happening?

Hi, I have purchased the 3D Substance monthly subscription this morning (the money has been debited from my account) which should allow me to download 30 free assets. I am unable to download any materials and the downloads box says zero downloads are available with my subsription. Please help.

Hi, I so have a subscription to the substance-collection and I got a confirmation from adobe, but I am not able to download 3D-assets. It only shows "Subscribe" on each asset (suppose it should be download). Creative Cloud App shows under Assets "start"What could be wrong?Thanks, Albert

Hello, I hope this is the appropriate forum to post. So I downloaded a decal from the Substance assets library, more specifically the "Large Blood Puddle" decal. On the website it shows correctly, with the transparency/alpha activated, i.e you can see that it is a puddle. But when I import on in my software (Blender, using the Substance 3D addon), it shows with all the maps, except the alpha.  I know how to generate an alpha map from an image by translating it to black and white but this one has very little contrast so it's just impossible... and I'm not sure that's what I'm supposed to do.  Is it because sbsar files are not supposed to be used in other sofwares aside from Substance when they're decals ? I didn't have any problems using regular textures (that didn't require transparency). Am I supposed to get the files in Substance Designer and then export it with an alpha ? The problem is I don't have Substance Designer. Is there another way ? Hope my iss

Hi, I have previously signed up for a subscription to Substance 3D texturing last year. I cancelled at the end of the first month and had used all 30 credits in the Substance 3D assets library. When I logged on today my account was showing I had "downloads available with my Adobe subscription". I had no active subscriptions. I checked the plans in my Adobe account and it showed no active plans. I have just re-subscribed to the Substance 3D texturing plan and the 30 credits have been added on top. It looks like credits were added to my account even though my subscription had been cancelled. Thank you.

Short version:  Can I sort and/or search by name (or metadata) the items under the 3d tab in the 3D Assets Marketplace?   Longer version: There appears to be no obvious way to search or sort the assets listed under the 3d tab.   For instance,  Category: Surfaces -> Ground  has 1,162 entries that are not sorted alphabetically and there is no way to sort them, nor can I search for something like "sand" to list all entries related to sand.    At least let me sort them, but being able to search by name and metadata tags on asset libraries like this with approaching 20,000 assets is not just useful, but beyond a requirement for this to continue to be useful.