Adobe Acrobat Sign

It is important to have signed paper copies of a document, but Adobe won’t print electronic signatures.  If that is a feature, how do I turn it off?

I'm sending a lot of forms for my clients to e-sign and Acrobat keeps defaulting to DD/MM/YYYY instead of MM/DD/YYYY. I thought that changing one input field would change the inputs for all the date forms but it didn't! I have to manually change the date settings for every date field. Is there a way to set the default? I can't find it in app or online. 

Stronger by Default: How DIG as the Default Authentication Method Raises the Bar for Secure SigningDigital agreements are at the heart of how modern organizations operate -- from onboarding new clients to executing high-value contracts. But as signing workflows scale, one question becomes harder to ignore: how confident are you that the person signing is actually who they say they are?Identity verification in e-signatures has long been a balancing act. Too much friction and signers abandon the process. Too little rigor and organizations expose themselves to compliance gaps, fraud risk, and legal liability. Adobe Acrobat Sign has always offered robust authentication options -- and now, with the ability to set the Digital Identity Gateway (DIG) as the default authentication method, we are making it easier than ever to enforce strong identity verification without slowing anyone down. Why Identity Authentication Matters More Than EverNot all e-signatures carry the same legal or compliance

We recently changed our company account and following the change we no longer have the e-sign facility in Acrobat. Ran the help desk and they said it is a backend issue, and after I was transferred, my call was ended. I do not how to reach the anyone for assistance.

I’m using Acrobat Sign API to use a basic form, with an input text and a Signature field only. Sometimes, when after the agreement is created via the API and then displayed, the signature name, in the Signature fields, appears prepopulated with a random value and cannot be edited, the clear option does not work.   

Please help me I'm trying to sign up for Adobe E-Sign. after putting my ID and password I just got the following message: "Please accept the Adobe Acrobat Sign invitation previously emailed to you. If you have questions, contact your account administrator."Please let me know for the administrator how to send the Adobe Acrobat Sign invitation again. Thanks in advance!

I would like to change the email destination for esigned documents.  I changed my primary email address in my profile.  The esigned documents are still sent to the old email address.How do I change the email destination to which my esigned documents are sent?I followed the support directions.  No joy.Thank you. 

We are currently experiencing an issue with access token validity within our Adobe eSign integration and would appreciate your assistance in investigating this matter.Our application allows users to store documents and utilize Adobe eSign services to sign documents prior to download. Over the past three weeks, several users reported that their access tokens were expiring earlier than expected, resulting in “invalid access token” errors during usage.As an initial workaround, we revoked the affected users’ existing tokens and requested them to re-authenticate and generate new tokens via their Adobe eSign accounts. This approach appeared to resolve the issue for most users.However, two users continue to experience the same problem, where newly generated access tokens become invalid prematurely.At this point, we would like to understand:Whether there have been any recent changes in token lifecycle policies or validation mechanisms If there are any known issues that could cause premature to

I’m an Adobe Stock contributor. I've been trying to send my model a release request form through the contributor portal that uses Adobe Sign but the form gets pre-filled with my nick name and not my legal first name. How do I amend this? My name is correct in my Adobe contributor account and the adobe.com account. Is there anywhere else I should look?

Hi - I’m getting this same error message for e-signatures and a separate error online that says that signatures are temporarily unavailable. I signed out/signed back in, but am not sure what’s causing the issue or how to troubleshoot. 

I am currently using Adobe Acrobat Pro and the Request e-signatures feature. However, I cannot find the option to enable SMS (phone) authentication for recipients.I understand that SMS authentication (OTP) may require Acrobat Sign, but I am not sure if my current plan includes it or not.I have already checked the recipient settings while sending a document, but there is no option for “Authentication Method” or “Phone (SMS)”.My goal is to require signers to verify their identity using a one-time password sent to their mobile phone before signing the document.Please clarify:Whether this feature is available in Acrobat Pro or only in Acrobat Sign Which exact plan supports SMS authentication How to enable this feature if my account supports itThank you

I use the in progress in the desktop app to monitor outstanding documents. Today I open it and it says I only have 5, while the online in progress list is 20. I have confirmed I am up to date.I have logged out completely and back in.I have cycled back to old view and new again.If I search the document directly I can find it and it lists as ie., 0 of 1 signatures; therefore it should be in the in progress list.I hate the online page. How do I fix the desktop?

Within an Agreement Template in Salesforce, you can setup a redirect URL.  The concept of that makes sense.  What I am not clear on is if I could pass a variable in to here, and Adobe Sign would merge in that variable, and send the user to the finalized page. An example would be http://www.thankyoupage.com?ref={!FirstNamefromSalesforce}  

How can I disable the automatic attachment of the audit report to the PDF that is emailed to all signers when the signing process is finished?

Our PDF documents that require signatures, need to be signed using a common access card (CAC) that’s plugged into a card reader attached to a workstation.We can do it with the Adobe Acrobat application installed on the workstation.  We want to do it in web-based Power Apps.Does the Adobe Sign or PDF Services connectors for the Power Platform support this functionality?

Our webhook has worked fine for years. Last modified in March 2023 (2+ years ago). We just now realized it stopped hitting our server five days ago (April 9, 2026). It’s still “Active” and the URL hasn’t changed and the URL is still valid. I just browsed to it myself and see the attempt in our logs. How can we check it from Adobe’s side? I have a suspicion that they restructured their servers and the request may be coming from a country we block. Are there webhook logs I’m not seeing within Adobe Sign that an admin can view?

I received through WhatsApp a legal Heirs Certificate digitally signed but found it "validity unknown".  I downloaded directly from online portal, saved it in desktop computer and found it valid. I uploaded it in Google drive, viewed the same certificate but it is found "unknown validity". Please advise why the same digitally signed showing in desktop computer as valid but in Google drive unknown validity.

Is there a way to disable the audit report (document history page) added to the file after signing?

I send several documents for client signature at a time. The documents all live in a client folder in my Google Drive.I used to be able to select them all and open with Acrobat so I could send them for signature. When the client would sign, the signed copy would go to the client folder where I originated the signing request.Now they all go to My Drive.How do I get them to go back to the originating folder again?

Ours is an ASP.Net web application having PARTNER integration with AdobeSign. I have configured OAuth for the application with a list of Redirect URLs and Scope etc. All working well for many years.Question - what do I need to do if the domain of the urls change, for eg. previously it was 123.abc.com and now it is 123.xyz.com. Do I need to make any additional changes to the configuration other than adding the new URLs in the redirect url list. Any help would be appreciated.