Download & Install

I own Illustrator CS6 (version 16.0, Windows, boxed perpetual license), registered to my Adobe ID since April 23, 2013. The product and serial number are visible on my Adobe account products page (I will not post the serial publicly). After installing on a new PC, I get this error at launch:"The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 23 days to use this product." The old PC that still holds an activation is broken and will not boot, so I cannot deactivate from that machine. My account's "Activated devices" page shows nothing I can remove. I contacted Adobe support chat, provided the serial number, and asked for an activation reset. The agent replied that activation/deactivation must be done by the customer, and that for this end-of-support product they cannot access or modify the license. I then asked for escalation to a supervisor and a case number, but the chat was closed without any answer. I still have the or

Hi there,I am using the CS6 Master Collection on MAC PC, but now I need to install it  on Windws PC(I know if use it on Windws PC needs to deactivate the license on MAC PC) but when insert the SN 1325-xxxx-xxxx-xxxx-xxxx-3524, by my Adobe account, for validate my DW software or other SW inside CS6 Suite, I get the message box “Invalid SN or SN revoked”, why this strange behaviour while in the past this SN was valid on Windows PC?? May you help me to fix this issue? Thank you in  advance  BR Massimo

Je veux réinstaller plusieurs logiciels de 2025 car mon Mac book pro ne lisait plus camera raw notamment. Je ne peux pas dépasser la version MONTEREY 12.7.6 donc je souhaite revenir aux logiciels 2025. Mais creative cloud ne me le propose pas et ne veut pas réinstaller les logiciels précédents

Hi, My subscription plan was just automatically renewed this month, but suddenly I’m unable to access any of my apps. I’m not sure why this is happening, and I would really appreciate it if you could look into this issue.

Possiedo una licenza di aggiornamento di Adobe Creative Suite 6 Production Premium, acquistata regolarmente tramite Digital River International SARL il 29 agosto 2012, al prezzo di 849 euro.Conservo la conferma originale dell'ordine e il numero di serie. Dopo aver cambiato computer, il programma segnala che il numero di serie è stato revocato.Durante il contatto telefonico con l'assistenza mi è stato comunicato soltanto che CS6 non è più supportato e mi è stato proposto un nuovo abbonamento mensile.Chiedo che venga aperta una pratica scritta e che la richiesta sia inoltrata al gruppo responsabile delle licenze.Desidero sapere se il mio numero di serie è stato revocato perché considerato irregolare oppure perché Adobe non consente più nuove attivazioni di questa versione.Chiedo inoltre di verificare se sia possibile ripristinare o sostituire il numero di serie, consentendomi di utilizzare la licenza acquistata.Sono disponibile a fornire privatamente la conferma d'ordine e la documentazi

I must install 24.6.3 version of Premiere Pro and AE to use a especific plugin that work only them.

Ive trie removing my firewall, Ive tried the cleaner tool, ive tried reinstalling, Ive tried deleting the OOBE folder, Ive reset my device multiple times, I dont know what to do

Tried installing Crative Cloud on a fresh Windows 10 (Pro) build.When trying to load creative cloud I got two pop-up system errors saying that the code execution could not proceed because MSVCP140.dll and VCRUNTIME.dll were not found ... and that reinstalling the program amy help.Reinstalling the program did NOT help.I eventually found (thanks Google) that the problem related to the fact that the Microsoft Visual C++ 2015 Redistributables were not installed on my machine (Adobe's support information suggests that all the C++ redistributables are installed / provided with the installer ... and maybe they are, but the installation didn't work).I set out to install the 2015 C++ redistributable from Microsoft's site, but that installatin failed because it was apparently already installed (even though Add/Remove Programs said it wasn't).After much searching (thanks Google ... no thanks Adobe), I eventually found the cause and the solution - that the 2015 redistributables wouldn't install be

Ya he llamado 3 veces, he enviado correos adjuntando los documentos del banco donde figura que me siguen generando el cobro del plan que se supone ustedes lo han cancelado a fines de febrero pero no tengo ninguna respuesta de nadie.Necesito que se cancele el plan definitivamente para que nunca más se me cobre por eso y se me haga el reintegro del dinero cobrado el mes de abril.

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

Hallo, ik heb een Photoshop-abonnement en gebruik een iMac 27-inch eind 20212 met masOS Catalina 10.15.7. Ik wil Photoshop 22.2 installeren, maar in Creatieve Cloud ontbreekt de optie ‘Andere versies’. Kunt u deze versie beschikbaar maken voor mijn account of mij een officiele offline-installer geven? Mijn Mac kan officieel niet naar een nieuwer macOS_ versie worden bijgewerkt.

i want to unsubscribe from adobe cloud and account but can't find the usubscribe page. For some reason it is not available you get linked to all kind of options but not one that says unsubscribe account.

I am running macOS 14.8.9 I previously used "Master Collection CS6 Mac".Most or all of that collection has since been deleted. Possibly without using an Adobe Uninstaller app to do so.In the macOS toolbar, the Adobe Creative Cloud icon shows (although it might be 'grayed out'). When I click it, a blank window with a scrollbar appears).I want to:1) Remove the "Adobe Creative Cloud" icon from my toolbar.2) Delete all Adobe apps and their supporting files except: "Adobe Digital Editions 4.0.app" (which is: "separate from the Creative Cloud subscription apps") and its supporting files.I've run: "Creative Cloud Uninstaller.app" Version: 4.6.0.384 Created: 7/9/2018, and chose to uninstall (not repair), then rebooted, and the icon remains. I've repeated the process again; no success.Regarding (specifically) removing the toolbar app, Adobe AI says (in part) to: "Open the Creative Cloud desktop app."When I try to open that app, the icon/app expansion animation kicks in, but nothing else happens

Currently, the latest version of Illustrator runs with severe lag on my laptop due to hardware limitations (Intel Core i3, 8 GB RAM, integrated graphics). To ensure a smooth workflow for my design work, I need to install Adobe Illustrator CC 2020 (Version 24.x), as this version runs much better on my system specifications.

Hello, I’ve purchase a substance 3d painter subscription a few weeks ago.With the aid of this web instructions and the AI I have been through all indepth steps to just install creative cloud.I have deactivated antivirus and firewalls, I have connected the pc through my phone with data and router turned off, I have erased and renamed all the hidden folders, I have passed all the dobe uninstallers and cleaners, I have tried to directly download and install 3d painter through windows console or just connecting to adobe.com website. NONE OF IT WORKS ON MY PC.So another thing I’ve tried is to download the substance painter package through my phone to bypass the CC installation process, hopefully to not need to connect with adobe servers.The good news, the website actually works on my phone, so the problem is not my internet or my router. But the other problem is, that I cannot download the 3d painter .zip on my phone because it says that the app is for PC. So it only lets me to send myself

Why won’t it let me cancel?

After reinstalling my computer, all Adobe applications are incompatible with my system and cannot be installed.I'm using Windows 11 24H2 and an NVIDIA GeForce RTX 3070 Ti with the latest drivers. What should I do? 

I get an annoying popup that tells me "Creative Cloud wants to make changes" and asks for my CC password. But when I enter the password it won't accept it. But if I press CANCEL, the popup returns in five seconds. I know the password is correct because I can log into CC and also my adobe account. I thought maybe it was a virus, but if so, it has infected both my work and home Macs. The only way to rid myself of this popup (which sits on top of everything) is to quit creative cloud. I have asked Adobe for help but they've shrugged their shoulders.Anyone else had this issue?

I revently got a new computer and installed Lightroom 4 I bought from Best Buy years ago.  I have two accounts (I remeber and prepopulate at login).  On both accounts the code says it’s already been claimed by another account when I use captialization.  Lowercase it says the redemption service is not available. Please help.

Hi,I am writing to request official verification regarding my Adobe Photoshop CS6 license.In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.Thank you for your assistance.

I've been an Adobe customer since Photoshop 1.0 and have purchased every version of Creative Suite, including both Windows and Mac licenses for the final two versions. I've been officially registered with Adobe for over 20 years.My old laptop recently failed before I could deactivate my registered CS6 Design & Web Premium license (Windows - Mac still active). Now, when installing it on a replacement computer, Adobe tells me that both activation slots are occupied.I'm aware that Adobe no longer supports activation resets for CS6. However, Adobe Customer Care helped me with exactly this situation once before, and I'm hoping someone might consider an exception.I still use Adobe's current products professionally, but CS6 remains useful for occasional personal projects at home… and my Macs are all now outdated too.I'm not asking for updates, technical support, or an additional license ... just the ability to continue using software I legitimately purchased.After more than three decades

Ik heb een wachtwoord aangemaakt voor Adobe en ik weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de Photoshop-installer reageert niet op dat wachtwoord. Hoe kan dat?

My computer does not meet the system requirements for newer versions of Photoshop, and I am unable to upgrade it at present. I previously had Photoshop 21/22 installed through my Adobe subscription, and it was working correctly. However, I had to remove the software and am now unable to reinstall it.Could you please assist me in accessing and reinstalling the legacy Photoshop 21/22 version that I was previously entitled to use through my subscription?