Questions

Haven't deleted any files in Adobe Scan. Yet all files are missing from my app and cloud server. Cannot retrieve any files, as no files are available to be retrieved at Adobe.com. Kindly guide me in retrieving it if possible. Last 5 years data are lost.

Using my iPhone I scan the Document and the PDF is created. I rename the document. Then it begins to upload then says “Waiting to upload” for days or weeks. then i shut down the phone to lose the document and to start this process all over. I have logged out of my phone and as well off my PC. Nothing seems to fix this issue. I also noticed that the same issue has been going on for the past 6 years and no fix has come. Can we get a ETAS on a fix for the Adobe Scan App uploading error?

Hola, por favor solicito un reembolso de una suscripción de Adobe scan. Yo no necesito aquella aplicación, solo quería probarlo pero ya me debitaron y busque en la página de Adobe un asistente en línea y dicen que están ocupados por eso estoy aquí. Puse una queja en Google play pero me manifiestan que debo comunicarme con ustedes. Ayúdeme con el reembolso ya que no he usado este servicio. Hola,Solicito el reembolso de una suscripción de Adobe Scan que se cobró sin mi autorización. Solo quería probar la aplicación, pero ya se realizó el débito.Intenté resolverlo directamente con Adobe a través de su asistente en línea, pero indicaban estar ocupados. También presenté una queja en Google Play, donde me informaron que debo contactarlos a ustedes.**Por favor, ayúdenme con el reembolso**, ya que no he utilizado el servicio premium. Agradecería su pronta gestión.Quedo atento a su respuesta.Saludos cordiales,

I am writing to request your assistance regarding the recovery of my personal documents that were accidentally deleted from my Adobe account. These documents were very important and were stored within the Adobe application (such as Adobe Scan / Adobe Acrobat). Despite checking all possible locations, including the Trash/Deleted files section and cloud storage, I have been unable to locate or restore the deleted documents. I kindly request you to please check from your end whether these files can be recovered through backup or any other internal recovery process.

After scanning and save the file, the scanned documents don't appear and not load with the old scand documents, i’m using iPhone 13 pro max.

Even though I can select all of my scanned PDFs, there is no download button in the top right of the Adobe scan page, only an "upload files" button and a folder to the left of it with a plus sign, neither of which lead to downloading.  So how do I download/export/save my adobe scan documents/pdfs to my USB Flash drive on my computer?

Hi , With out any notice amount has been transferred from my credit card.

Hi everyone! I am a PhD candidate at a U.S. university; due to budget cuts they unexpectedly cancelled the Adobe suite associated with my email address. This is unfortunate for a variety of reasons, but the most upsetting consequence so far has been that all my archival documents for my dissertation, which were organized and saved in the Adobe Scan app, no longer seem to be available. Every time I try to log on with my university account, it says “the Adobe ID doesn’t have access to Adobe cloud storage. Please sign in with a different account or create a new free account.” I am desperate, but can’t find a way to speak with a human at Adobe that might be able to help me. Please advise! Thank you.

None of the emails send when I attempt to email after pressing share

I am Jayesh Agrawal  I used adope for long time. I very like the adope for files. I have a problem some time before I delete a file. I want to recover that file then how i recover that file 

Ich habe meine Scans auf mein NAS hochgeladen und anschließend die Dateien in der Adobe Scan App gelöscht. Leider musste ich anschließend feststellen dass der Upload nicht geklappt hat. Gibt es irgendeine Möglichkeit in einer Art Papierkorb oder ähnlichem die Dateien wiederherzustellen?

When I try to log in to Adobe Scan with my account, it says "doesn't have access to Adobe Cloud storage"? My account was working before, so it must be a server-side issue, please fix it. 

Seit ein einigen Wochen habe ich bei scanns immer das Problem, dass bei Texten, die scharf aufgenommen sind häufig grafikfehler in Buchstaben sind. Und zwar ist es so dass bei Stellen die Farbe zwischen buchstabe, und Hintergrund vertauscht sind, also mitten im buchstabe ein weißer Fleck und dann daneben die schwarze Farbe, die eigentlich anstelle des Flecken im Buchstaben hingehört (siehe Anhang). Diese fallen sehr auf und stören extrem. Gibt es eine Möglichkeit das zu beheben?

I am unable to find any scans of my past documents suddenly. I lost all of them, I haven't uninstalled or logged out of my account still facing this issue. Please help as I need those files. 

Hello, I recently noticed that my bank account was charged for an annual Adobe Scan subscription. This purchase was made by me with the 7 days subscription and I've cancelled it on 11th before the renewal date. However they still charged the amt  I do not use Adobe Scan and did not authorize this subscription. I kindly request a full refund for this transaction and the immediate cancellation of the subscription. Here are the details: Date of charge: 12th November, 2025Amount charged: 2650Bank name: iciciEmail used for the subscription: [P.I removed by Moderator]Please advise on the next steps to process my refund. Thank you for your assistance.

I purchased the trial period and cancelled the subscription immediately still I got charged for entire month. This is wrong

CamScanner 19.09.2025

Help. I traded in my old phone and when I went into the adobe scan app, all of my scans are gone. I cannot find them anywhere. One of the scans is a handwritten note from my mom who just passed 😞

I don't see my old scans and it seems the app is recognizing me as a new user 

I WANT MY MONEY BACK NOW!!!!!!!!!!! [P.I removed by Moderator] CANCEL ME NOW!!!!

Hello, I have website url : https://llbvarun.com/ . Kindly let me know how can I copy pdf Judgment text and paste as it is in my Website Blog Post? Thanks,LLBVarun

While signing in to Adobe Lightroom using phone number, is the OTP sent from AD/AX - SPHEEN? Seems a little suspicious because of the plethora of grammatical errors in the message. Also, the successful login message/ successful linking of account message is coming from a different number. 

I scanned do not complete uploading process

Hello, I recently noticed that my bank account was charged for an annual Adobe Scan subscription. This purchase was not made by me — a friend used a different email address but my payment method was charged without my permission. I do not use Adobe Scan and did not authorize this subscription. I kindly request a full refund for this transaction and the immediate cancellation of the subscription. Here are the details: Date of charge: 29th July, 2025 Amount charged: Twenty nine thousand naira Bank name: Guaranty Trust Bank  Email used for the subscription: [P.I removed by Moderator] Please advise on the next steps to process my refund. Thank you for your assistance.

Adobe PDF Format