Account, Payment, & Plan

Hello! I was just charged by Adobe today after my trial period ended, but the transaction failed because of low balance in my account. How should I resolve this? Should I add funds so Adobe can charge me, and then request a refund? I forgot to cancel my trial subscription, and I’m not interested in continuing it. Will I be eligible for a refund?

Aloha, I just purchased the monthly cloud version of Lightroom and downloaded the software install, but it won't accept my password to install it. What's up? Ron [email address removed by moderator]

Active una prueba para adoba audition e ingresé los  datos de mi tarjeta, probe la aplicacion y resulta que no la usé porque no me gustó. Cuando fui a cancelar la prueba no me dió opcion de cancelarla y me señaló al pasar el tiempo si no se cancelaba dejaria de funcionar y así lo hice.Hoy me llega un correo don de me informa que adobe hicieron el cobro de la suscripción, lo que me parece incorrecto ya que como señalo no hago uso de dicho servicio.Por este motivo solicito que se me realice el reintegro del cobro.Posdata. Tuve que publicar mi soliitud por este medio porque no he tenido acceso a soporte ni nadie me da respuesta a la solicitud

I am using an account and I'm trying to find out which account is administering my account. We might have two accounts that have separate adobe licenses which I am confused about so I am trying to figure this out.

@ 9/21/2025 7:00 PM EST, the page for "Edit Billing and Payment" is unreachable and the page for "Cancel your plan" is unreachable. I signed up for a Free Trial in July 2025, but when I tried to cancel during the trial period the page was "Unable to load data." I cancelled the credit card, and Adobe can eat sand.

Hello,   I tried to activate the 7-day trial of Adobe Acrobat Pro, but the activation was not successful. When I checked in my account settings, I did not see any active subscription.   However, since I entered my payment card details during the process, I want to make sure that my card information is completely removed from your system and that no charges will be made.   Could you please confirm that my payment details are deleted and that I will not be charged?   Thank you for your help.   Best regards, Ann Tovmasyan <Personal information removed by Moderator>

Adobe I would like to get some feed back. You are billing me over R675 per month for stock the past few month but I only did the trail period I do not use uiI also see that you are billing me for 2 different packages of the samething?Can I please get a consultant to contact me before the end of the month! 

I purchased a Premier Pro subscription. However, when I install the app, I receive a "Subscription status verification error." I've followed all the instructions, but unfortunately, I receive the same error every time. I need your urgent help.

Me suscribí para un proyecto personal puntual. El producto a veces responde y a veces no a las indicaciones que he encontrado, es frustrante trabajar con un programa en el que no siempre funcionan los comandos de la misma manera. Más allá de esto consegui terminar mi proyecto, y una vez cancelé mi plan mensual se renovó de forma automática. Adobe no da información sobre esta renovacion automatica cuando te suscribes a su plan. Ahora está siendo imposible no solo cancelar el plan (cada vez que lo cancelo me sigue apareciendo que el proximo cobro se realizará el 2 de Octubre), si no que también me niegan la opcion de eliminar mis datos bancarios porque se supone que debo tener acceso a un servicio concreto que ¡oh, casualidad! No tengo y tampoco se me ofrece ninguna opcion de contacto para resolver ninguno de estos problemas hablando con un ser humano que ofrezca soluciones reales y sin perder horas y horas de tiempo. Sin lugar a dudas no recomiendo el producto. El servicio al cliente es

Good day!I wanted to get a free trial of Adobe pdf and filled my visa card details. But payment was declined because of the long-non-use of the card. Nevertheless the system billed me for one moth. Now I cannot cancel the subscription until the card problem is solved. I havent used Adobe programme a single day. I just want to camcel it and not pay anything, because it was inaccessible to me. What should I do?Sincerely,unhappy subscriber

Hello, how are you? I have a problem with the ONE YEAR PLAN. I subscribed with the 7-day trial, but on the sixth day I could no longer cancel the annual subscription. When I entered the ADOBE website and went to the plans and prices section, and when I clicked, nothing loaded. I have an image that proves it.

I currently use lightroom mobile purchased through Google Play on my Android device. I have reached the 100GB limit and would like to increase storage/updgrade my plan. It seems the only way to do this is cancel my subscription with google and then purchase a new one with Adobe. Has anyone done this before? I'm concerned about what happens to my photos currently in the cloud storage, will i lose access to them? Will they transfer / be accessible again once i re subscribe? Any guidance appreciated!

adobe günceleme yapamıyorum.kayt için edindiğim mail adresi kapatılmış. nasıl çözüm bulurum?

My CC annual payment will come up again in October, and I just learned of the new Pro vs. Standard situation. My usage:A few desktop apps: Mostly just InDesign, PS, and Acrobat; occasionally Illustrator, Premiere, or AuditionOccasional flurries of Generative Fill or Generative Expand inside PS (mostly when designing a quarterly magazine)I don't need any mobile/cloud stuff - in fact, I wish apps would stop trying to get me to save files in the cloud. I'm old school. So I know I need CC Standard for the apps. Most months I would be fine with 25 Firefly credits, but if I have multiple images for the magazine that need cleanup, I might use up that allotment, since I suspect that trying multiple times to get Generate Fill to give me what I want still counts every time, regardless of whether I merge the new layer or just delete it. Usually I'm only asking it to fill a small area, but obviously it's one credit regardless of size. I know that Content-Aware Fill is another option, but Gene

Hello,I had an active Photography Plan (20 GB), purchased directly through Adobe. The payment was made on August 25, 2025, and I was still using the software on August 29.I am aware that this plan was discontinued for new customers as of January 15, 2025, but Adobe stated that current subscribers would be able to continue as long as the plan remained active.Now, however, I see no active plan in my account, and no billing history either. Today (on September 25, 2025) another payment was made in order, but there is still nothing in the account.Could you please investigate this issue and help restore my subscription (or explain what happened)?Thank you.

 مرحبًا،لقد قمت بالاشتراك في Lightroom Premium باستخدام الفيزا الخاصة بي، وتم خصم المبلغ بنجاح من البطاقة، ولكن حتى الآن لم يتم تفعيل الاشتراك على حسابي.أرجو منكم المساعدة في تفعيل الاشتراك أو حل المشكلة في أقرب وقت.شكرًا لكم. Hello,I subscribed to Lightroom Premium using my Visa card, and the payment was successfully charged, but my subscription is still not activated on my account.Please help me activate my subscription or resolve this issue as soon as possible.Thank you.  

Necesito contactar con soporte para que me ayude en mi cuenta adobe 

I was recently laid off and the cost of keeping creative cloud on a fixed income (social security) is a lot for me. I plan to continue working and will need the adobe creative suite. As you are fiscally kind to students, I thought perhaps you'd extend that also to senior designers

Bonjour, vous m'avez offert un essai gratuit de Adobe scan dont j'ai essayé et que je suis insatisfaite avec mon travail puisque ce n'est pas ce que je recherche par contre vous mentionnez de télécharger l'application gratuitement mais vous exigez de mettre un mode de paiement alors que c'est gratuit et aujourd'hui vous vous permettez de prendre un abonnement annuel de 100 $ dans mon compte sans même m'aviser ni un courriel ni un rappel RIEN NADA!!!!   JE VOUS CONSEILLE GRANDEMENT DE ME CONTACTER CAR JE TIENS À VOUS INFORMER QUE VOUS NE SAVEZ PAS À QUI VOUS VOUS ADRESSEZ!. parfois il faut faire attention avec les gens de loi. je vous demande de me rembourser immédiatement aussi rapidement que vous avez pris le paiement de 100 $ car votre transaction est présentement au Département de la fraude de ma banque si vous ne voulez pas de problème remboursez-moi et contactez-moi par courriel.  sinon je devrais vous déclarer comme fraude et je devrais prendre les moyens

Ben androidden İOS işletim sistemi olan bir telefona geçtim. Google play store üzerinden Adobe Acrobat premier üyeliğim var ancak iosta oturum açmama rağmen aboneliğim görünmüyor, beni yeni abonelik yapmaya yönlendiriyor nasıl çözebilirim

Número do cancelamentoAB06500710911CBR

Hey, I was wondering if Adobe has an option to receive your invoices automatically through Peppol. Does anyone have any idea about this?

It feels impossible to cancel my free trial. I try to do it in my account settings but it says error the whole time, I've tried countless times. I can't get a hold of customer support either, they keep kicking me out from the chat, saying theres a problem with servers or something. How am I supposed to cancel my trial if nothing works?

i want to cencel my subscription but it keeps showing  It shows error only for the canceling part. It loads the data just fine when i clicked on upgrade plan .PLEASE HELPregards 

please help whenever I try to cancel my free trial it keeps saying unable to load data