Account, Payment, & Plan

Hi, I changed my phone (beginning of May), and after paying for another year of subscription i don't have access to LR Premium i payed for...I delayed posting (thought was just simple mistake, tried log out & in, and so on), but nothing works!Please help 😭

So I havent paid my adobe fees in a while, because I didnt have money in my card, but today i added some and paid my subbscribtion, but i found out that i was deliverd a final warming and after the payment my programs are still unavaliable, which is weird, also I am pretty sure that my 1 year contact is still working 

Hola, escribo para que me ayuden a solicitar un reembolso, hoy en la mañana me llegó una notificación al correo en la que decía que se había contratado un plan mensual de US$6,99. El cual yo en ningún momento autoricé que se realizará. Apenas ví la notificación cancelé la suscripción. Pero necesito que me expliquen que paso, como puede ser que seguridad de datos que prometen sea tan mala. Necesito que me digan cómo solicitar un reembolso ya que he intentado hacerlo pero le dan tan poca importancia a la protección de los usuarios que básicamente no hay casi información de como hacerlo. Nose si me hackearon o si solo ustedes se aprovechan tanto de la gente que confía en la aplicación para estafarlos. Necesito respuestas. Ayuda 

저번달중 1개는 중복결제된거 쓰지도 않았고, 몰랐는데이번달에도 중복 결제되길래 알았는데 환불해주세요. 플랜을 구매했는데.. 자꾸 중복 결제가 됩니다.카드 결제 문자가 두번 오고 그때마다 돈도 두 번 빠져나가는데어도비에 들어가서 확인해보니 중복가입된 플랜도 없고 결제 확인 메일도 한 번만 옵니다.문자가 잘못 보내진건가 싶기도 했지만분명 돈이 두 번 빠져나갑니다..

As it says in subject line -new computer and my CreativeCloud account info says I have no subscriptions. My old computer -graphics card died, I can start up computer but I cannot see anything and as old as it is, it's not worth what it would take to repair. Can Adobe log me out on old computer? How can I reinstate my Illuistrator and Photoshop subscriptions? SHould I cancel my subscription and start over on new computer? Help, need to get back to work!

Hi community,I'm a non-commercial user and most of the time, I only need LR, LRC and LR Mobile. I now see that I have 2 subscriptions in parallel which I didn't think was possible:- Creative Cloud Photo subscription where LR is bundled with PS (about 25 bucks/mo)- LR 1 TB subscription (which is all I need, about 15 bucks/mo) I think this is because LR was nagging me erronously that my subscription was running out, and in my anger I must have purchased a 2nd subscription - I didn't think this was possible as I now have a dual LR subscription for a royal 40 bucks/mo... How can I get rid of the "big" PS subscription without paying the penalty fee? Cheerstotality1000 

Can you please delete my subscritions or something? Is very annoying and i want the refund back

Approximately 4 days ago I had a balance withheld in my bank account for a Photoshop charge and today the 16th the balance no longer appears on my card, the invoice has not been reflected in the application but it Customer support is unresponsive  Hace aproximadamente 4 días tenía un saldo retenido en mi cuenta de banco por un cobro de Photoshop y hoy 16 el saldo ya no aparece en mi tarjeta, la factura no se ah reflejado en la aplicación pero en mi cuenta de banco si,lo que no entiendo es como se hizo el cobro si en la app me aparece que tengo pagado mi plan hasta noviembre y el soporte no responde    [Mod: Moved to the Account, Payment & Plan forum]  

I recently checked my credit card and noticed a payment in  August for 190.77 euro taked by adobe from my card . They took the same amount in august 2024 . I have no email or a/c number to contact them and get my monet back and cancel future payments . Please help !!

Active la prueba gratuita de 3 productos de adobe (photoshop, after effects, premier) y el dia 7 de la prueba intente cancelar pero no me dejaba, asi que lo deje en el aire, luego de que me cobraron, cancele la subscripción y en la factura decia que me iban a hacer un "reembolso prorrateado" donde me iban a devolver una cierta cantidad del dinero en 5 dias, y ya ha pasado casi un mes y no me devuelven por otro lado el asistente virtual no puede resolver mi queja ni me pone en contacto con un asesor.

Hello,Two weeks ago I signed up for the basic plan, so I could do a text search in some pdf documents. I know one can cancel the plan within 7 days and get charged nothing, but I felt that would be gaming the system, so I intended do the text searches, then wait beyond the 7 days so I would be paying for one month. Text search went well, all four pdf documents! Today I logged into my account to cancel the Plan, and there is no record of me being signed up for any Plan (and I can't find the ~$23 charge on my credit card). Weird. Could I be missing something?

I downloaded Photoshop from Adobe Creative Cloud App yesterday for Rs 599 and today it is showing that it will disable in 4 days. I even recieved a thank you mail from Adobe for my purchase.

me van cobrando dos veces una suscripcion que no utilizo y que no me dejan sacar mi tarjeta de ahi por favor solicito la devolucion inmediata de mi dinero de algo que yo no uso y que cancele hace meses por favor. //They're charging me twice for a subscription I don't use and they won't let me take my card out of there. Please request an immediate refund for something I don't use and that I canceled months ago.  

This doesn't work. I have no option to "chanhe your plan" on my Photography plan, only cancel. I too have had the email above saying I can keep my rate if I pay a year in advance - but it's impossible to do so. Can anyone actually help here? I've been subscribing for 15 or so years.

Please, please continue to cancel the free service when it says so (twice, six times), but the service doesn't work and it doesn't complete the table management process. No, you can still contact support. I tried the assistant, but it says the operators are unavailable. Is this the captain? How can you fix it?

Hello, after few months of break, I would like to turn again on Lightroom. I have find lower offers on internet : 109,95€ for a year on YourSoftware, 130€ for a year on Amazon ... Is it legal ? If I pay on Adobe, the price is more expensive. But maybe I can have more advantages ?

After giving Adobe over a thousand dollars, this is the "support" customers can expect: after a ton of time and frustrating persisting through Adobe's useless and designed-to-get-you-to-give-up-and-go-away "support" bot, you'll be transfered multlple times to different "support" reps after responding to their cut-n-paste repies that are totally off base and don't show any evidence that anybody is actually reading anything you write.Almost 24 hours later (and outside of normal business hours), you,'ll get an Adobe email with a # asigned to your case.12 mintues afte that (12 minutes!), you'll get another Adobe email that the case has been closed. So if you don't monitor work email 24/7 and get lucky enough to respond within the 11 minutes and 59 seconds that Adobe "support" allows you to respond (even after you've spent hours already in bots and chats trying to get help), then you get to start all over again...with the bots and the cut-n-paste replies from "support" reps who only pa

el banco me infiorma que la transacción se realizo pero Adobe me informa que no entró. Quién me ayuda porfa. 

My wife has an Adobe subscription that she wants to cancel. However, - she forgot the password- the email associated no longer exists How can we cancel her subscription?Going over the chat doesn't work because it requires login in, which we can't. We can't reset the password because the email doesn't exist anymore.

Hallo zusammen! Ich bin Lehrerin und habe seit zehn Jahren ein Abo bei Adobe. Mitte September ist mir nun der volle creative Cloud pro Preis von über 900 € abgebucht worden. Ich habe versucht mehrfach meinen Lehrer Status zu aktualisieren, alles mögliche hochgeladen. Eigentlich sollte ich eine E-Mail bekommen, die nie kam. Nun habe ich eine E-Mail bekommen, die besagt,  dass mein Abo gekündigt worden ist und dass alle Services zum 15. 9. 2025 enden. Der volle Betrag von 900 € ist mir aber bereits von meinem Konto abgebucht worden. Was bedeutet das nun? Habe ich nur 900 € dafür bezahlt, dass ich keinen Service  mehr nutzen kann? Wie gehe ich da vor? . Fühle mich wirklich betrogen und bin fassungslos. Viele Grüße Nadine 

Hi @Shivangi_Gupta can you please confirm mine as  well if I am eligible for a refund as I got deducted for a trial account that I have cancelled before the free trial ends.

there have been multiple attempted charges on my account for 165 dollars my card blocks these charges due to me only having 9 dollars in my bank account, I only had a free trial which I cancelled and despite all of my efforts to identify the charge, there is no actual source for it, I can't even delete my account. So now I am stuck in a tight spot where If I do get money in my account it will be immediately taken out because of this fee, and I am just a college student who is barely getting by every day. please help

Today i purchased the premium subscription for RM7.99..ots said the payment was declined something like that..but my RM7.99 was gone and i doesn't get the premium features.... someone please help me