Account, Payment, & Plan

I signed up for Adobe two months ago and unfortunately do not have the time to use it.Upon signing up, there was no mention of a $99 cancellation fee. This should have been mentioned in the terms.I feel that this is bad business practice, especially when they do not notify their customers of this.I am writing to have the cancellation $99 cancellation fee waived and to have my Adobe Illustrator product cancelled. If Adobe cannot honor my request, I will be reporting them to the BBB and visiting the bank to stop payments immediately as this is fraudulent.

Hello, Today I was charged for two subscriptions, which I meant to cancel, but couldn’t due to card issues. My subscription was supposed to renew June 1st, but I only purchased it yesterday. I understand the 14-day period has began with yesterday’s date ​​​​​​ - could you please confirm? When can I expected a refund? 

My Google account was disabled, so when I try to cancel my plan, it asks me to sign in, but it doesn't let me anymore, so the account doesn't work, and I don't know any other way to cancel the subscription

Acabo de cancelar un plan de prueba para Adobe Stocks. Como puedo asegurarme que recibiré el reembolso de dinero? Debo aclarar que he cancelado el plan antes de los 14 días establecidos, después de que me han cobrado por el servicio. Esperaría recibir ese reembolso lo más rápido posible, adjunto la imagen en la que aseguran que recibiré el reembolso 

Quien me puede ayudar, me hicieron cargo a mi tarjeta cuando ya había cancelado antes de los 14 días de prueba, ingrese a mi usuario y nuevamente me solicita cancelar; quiero verificar que ya no me realicen cargos, y si es posible me reembolsen el primer pago; siempre es lo mismo por favor sean más profesionales.

Hi, I subscribed to Firefly around November last year but completely forgot the subscription was still active. I recently noticed the recurring charges and realized I have not used the service at all during this period. Could you please review my account activity and consider a refund for the unused months as a goodwill exception? I am an independent filmmaker, and these charges have become a significant expense for me. I would greatly appreciate any assistance. Thank you.

I am requesting a refund for a recent charge of CAD $45. I canceled my subscription before the free trial period ended and did not intend to continue with a paid plan.Despite canceling during the trial period, I was charged CAD $45. I believe this charge was made in error, and I kindly ask that you review my account and process a refund.Please let me know if you need any additional information, such as my Adobe account email address or transaction details.Thank you for your assistance, and I look forward to your response.

I see no way of contacting customer support for details about this supposed subscription. I am not sure if this is phishing or not.

"I am trying to cancel my Premiere plan, but the system has grayed out my cancellation button due to a payment issue. Please cancel this subscription on your end manually.

Hi you keep charging my wise debit card £9.98. Please refund me my money, you have no permission to charge my card when I unsubscribed. Please Cancel my subscription and Refund the amount above you charged. Transaction detailsAuthorised viaSaved detailsTransaction number#3938663331Recurring paymentWhen18 June 2026 at 12:08WhereOnlineWhich card8993MerchantADOBE *ADOBENoteAttachment 

I tried to upgrade my subscription plan. The payment was successfully charged from my account, but my plan did not change. I also did not receive any confirmation email or invoice.I already contacted support through chat but did not receive any help.Could you please tell me where I can contact someone in writing regarding this issue?

Ya tengo todo al día, pero no me ha llegado nada y la tarjeta es la correcta y me avisaron sobre el reembolso pero nada que llega

Hello, I am a student attending university. While looking into converting photos into PDFs, I learned about an app called Adobe Scan and used it, realizing that I could use it for free for 7 days. I made a payment for a 7-day experience, but I accidentally paid for a year's worth. That amount is too much of a burden for me, a college student. It's shameless, but how can I not get a refund?

Bonsoir suite à des problèmes de vie grave je n’ai pas vraiment prêté attention à mes abonnements ;j’ai l’impression d’être trop facturé comme un « doublon» (je peux me tromper j’ai un trouble anxieux généralisé) je ne conteste pas les avoir souscrit je souhaite simplement régler à l’amiable mes arrières de paiement j’essaye de changer de mode de paiement pour ma formule je n’y arrive pas  quelqu’un peut-il me renseigner ?merci d’avance  

I need a refund as I cancelled my plan and do not need it for the whole year

I got a trial for Adobe Acrobat Pro and I did cancel it prior any charge applied. Nevertheless, Adobe continued to charge me with the IA Assistant services. It has been impossible for me to contact Adobe to request the refund of 2 months incorrectly charged: I’m continuously sent to the Community, to a useless IA chat or to Q&As. This is a terrible customer service. Extremely disappointed.

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

buenas, tengo una duda....... adquiri photoshop y me dieron la prueba de 7 dias...... y en el mensaje del correo me dijeron que no me cobraron nada, que recien el cobro se haria a partir del dia 27 (luego de los dias de prueba) pero verifique mi cuenta de banco y si me debitaron el dinero..... alguien tuvo este caso?

Estou tentando por dias cancelar minha assinatura sem sucesso.. é inacreditável como para cancelarmos um serviço encontramos tantas dificuldades.. já tentei de tudo e não aparece opção de cancelamento.. QUERO CANCELAR HJ PQ NAO USO MAIS.. ESSE É UM DIREITO MEU.. SE NAO CANCELAREM VOU ACIONAR JUDICIALMENTE A EMPRESA

Deseo cancelar mi suscripción porque yo intente cancelarla antes de finalizar la prueba gratuita de una semana y se me cobro automáticamente a la tarjeta y no me parece justo 

Automatycznie przedluzono mi substrykcje a po anulowaniu dodatkowo potracono 109 euro.prosze o zwrot. Nie chce juz korzystac z programu i dlatego  zrezygnowalem z substrykcji

Just received message on LR homepage that the price is increasing from £4.99 to £6.99 on 11/06/26.Well today is already the 17/06/26, and I currently pay £4.49 via Google Play.Does anybody know what is going on, as a 56% price increase is a bit too much to bear!

I’m wondering if this email source is legit, as it is strange. Name of the person is E. S. (won’t display it in here)Works on Business Development Sales Representative IT-ES  Adobe Business Direct

I received an email from Adobe that says I can download Freelance, Business, and Stuff from Hoodzpah Design, free for a limited time. The “Redeem now” link does not work. I contacted Adobe support directly and they were unable to even understand what I was talking about. They referred me to this forum instead of helping directly.Here is the link itself. 

Is it possible to get a refund on my adobe acrobat pro subscription?My free trial ran out just today and I got charged £30, for the life of my I can’t find where I can submit a ticket with this kind of issue.I cancelled my subscription as soon as I noticed the payment on my banking app.