Account, Payment, & Plan

I received an email from Adobe that says I can download Freelance, Business, and Stuff from Hoodzpah Design, free for a limited time. The “Redeem now” link does not work. I contacted Adobe support directly and they were unable to even understand what I was talking about. They referred me to this forum instead of helping directly.Here is the link itself. 

Is it possible to get a refund on my adobe acrobat pro subscription?My free trial ran out just today and I got charged £30, for the life of my I can’t find where I can submit a ticket with this kind of issue.I cancelled my subscription as soon as I noticed the payment on my banking app.

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

I have just opened my creative cloud realised that my creative cloud system has been disabled as there is no subscription, although I have paid for the free 4 months and then will be billed yearly  

I subscribed twice monthly credit, I wanted to unscrib one of them, but everytime it is saying “an error occur, please try again”. those subscription are renewed monthly, not annual. Someone knows why? Thanks

I have a charge for acrobat pro on my bank statement. When I searched the invoice through Adobe it comes up with my email, but when I log in it says there is no active plans. How do I stop getting charged?Through my adobe account, it shows the last active billing was on 4/22/25. How do I get my refund for the last year of being overcharged?

Hello, I thought I cancelled my free plan correctly but I did not. I received an invoice today of the monthly payment but I haven’t used the service since the end of the free trial. I know there is the 14 days policy and I would like to get reinbursed (I cancelled the plan after seeing the invoice). I tried to search everywhere in the website and through the chatbot but I did not mange. Can an operator please help me withb the refund? Thank you.

Hi, I see in my bank account two subscriptions running from Adobe and I don't know how to cancel it, when I'm clicking on manage subscription it opens in Google Play store, but they are no subscriptions from Adobe there.

i am unable to buy plan with a free trial, i have attached my 2 card with it, which has a good balance in it but when i attached the card and subscribe to the plan it shows you have a card issue, contact the card issuer, kindly reslove this issue i want to purchase but with free trial.

Eu ja tinha o plano completo da Adobe, mas acabo vencendo a minha assinatura e tive que renovar com outro cartao. E quando fui atualizar as informaçoes do cartao, automaticamente foi efetuado a compra do plano completo da Adobe, sendo que, eu queria apenas o plano de fotografia! E agora eu quero fazer o reembolso da compra que eu fiz porem nao estou conseguindo. Alguem pode me ajudar??

월결제로 사용중이었고 다음 결제일이 6월 13일이었어서 12일에 플랜 취소를 했는데 결제가 되었습니다. 환불 가능한가요? 학생이라 돈이 없는데 ㅜㅜㅜㅜㅜㅜㅜㅜㅜ

Hello, I would like a refund for the fee after my trial period ended, which was automatically paid from my Dana account. I have already canceled the subscription. Please refund it immediately.

I was charged for my monthly subscription when I intended to cancel. I cancelled after being charged and I’d like a refund!

I and my friends want to subscribe Creative Cloud Pro plan but Adobe said:This Adobe site doesn't match your locationBased on your location, we think you may prefer the South East Asia website, where you'll get regional content, offerings, and pricing.Why? and How?

I have emailed the support team to cancel my free trial but they are still trying to take payment. How do I cancel this scam company 

현재 어도비를 사용하지 않는 상황에서 어제 어도비가 결제되었습니다. 플랜 취소를 하였지만 수수료로 한번 더 금액이 빠져나간 상태입니다. 환불받고싶습니다. 

Hi There, I am being charged for the same service twice. It is only showing up once on my account so there seems to be no way to address the issue

Quiero reembolso como se hace para reclamar me cobraron un plan al cual no me suscribí todo por hacer la prueba gratuita luego la cancelé al otro día y me cobraron un plan al cual no me suscribí y tengo pruebas hay que denunciar estas cosas porque no puede pasar esto hay que hacer reclamos a defensa del consumidor. Quiero que me devuelvan mi dinero rápido 

​​​​​Σημερα τραβήξατε από το λογαριασμό μου 37,19€ για συνδρομή  πριν όμως ολοκληρωθεί η 7μερη δωρεάν συνδρομή είχα κάνει ακύρωση του προγράμματος  δεν το χρησιμοποίησα καθόλου δηλαδή  και θέλω να μου επιστρέψετε τα χρήματα πίσω  σας επισυνάπτω και το mail επιβεβαίωσης της ακύρωσης που μου στείλατε

I just made an adobe account few days ago and I am trying to add phone number so I can start uploading Stocks but I can’t add my phone number, it says “An error occurred while performing this action. Please try again later”. I have tried it for 3 days and I still get that error. I have tried VPN, tried on my phone through Safari but I still can’t add it.

I need a refund of my money. The premium was and absolute scam. What i wanted was not what I was given. I was still debited despite having 7days trial period. Please I unsubcribed as soon as I found out it was not what I wanted . I demand a refund 

Me están realizando un cobro de $28.50 y no entiendo de qué ya que actualmente no tengo ningún plan activo. Me pueden ayudar a validar y realizar el reverso correspondiente por favor. 

Hello,I canceled my premiere payment 30 minutes after the monthly payment and it says there is not refund requested to my email.. How will I get  a refund since I checked and met ALL the requirements to be eligble for oneAnyone can help?

Dobrý den.Dcera si založila účet a aktivovala zkušební verzi Photoshop. Photoshop nešel ani instalovat, nepřišel žádný e-mail. Účet u Adobe byl zrušen a dnes se chtěla strhnout platba z účtu. Předpokládala jsem, že když je účet zrušen, a nemáme ani žádný e-mail o aktivaci Photoshop, tak že se to prostě nepovedlo. Nebudu přeci platit, za něco co ani nejde a nevyužívám.Poradí někdo jak zrušit to předplatné?S díkem Alice

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.For those who cannot read:I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.