Account, Payment, & Plan

A los 7 días de mi prueba gratuita, Adobe me ha cobrado 24 euros.Cuándo me devolvereis el dinero? Eran 14 días de prueba gratuita!!

제목: 고지 없는 요금 인상에 따른 자동결제 환불 요청 안녕하세요. 저는 Adobe Creative Cloud를 사용 중인 고객 장종태입니다.Adobe ID: <Removed by moderator>구독 시작: 약 7~8년 전결제 카드사: 국민카드결제일: 매월 25일 처음 1년간은 35,200원이 자동결제로 청구되었으며, 해당 요금으로 수년간 이용해왔습니다.그러나 2024년 7월부터 사전 안내 없이 요금이 78,100원으로 인상되어 현재까지 약 1년 이상 자동 결제가 진행되었습니다. Adobe 측에서는 이메일로 고지했다고 하나, **저는 해당 고지를 전혀 인지하지 못했고**, 받은 편지함/스팸함/홍보탭 등 모든 경로를 확인해도 관련 메일은 확인되지 않았습니다. **전자상거래법 제13조**에 따라, 소비자에게 명확하게 인지 가능한 방식으로 요금 인상 내용을 사전 고지해야 함에도 불구하고 이를 지키지 않은 것은 소비자 권리를 침해하는 부당 행위입니다. 이에 아래 사항을 요청드립니다:1. 요금 인상에 대한 사전 고지 미이행에 따른 2024년 7월 이후 차액 전액 환불2. 향후 고지절차에 대한 개선 또는 사전 안내 보장3. 정기결제 중지  관련 민원은 현재 한국 공정거래위원회 소비자24에 접수 중이며, Adobe의 책임 있는 답변과 빠른 조치를 요청드립니다. 감사합니다. - 이름: 장종태- Adobe ID: <Removed by moderator>- 결제 카드사: 국민카드- 결제일: 매월 25일

Hello people 🙂I need to cancel the trial and I know how to do it (If worked). The problem is that the subscriptions is not diaplayed on App Store at all, not as current not as past or cancelled. There is no costumer service. How can I solve it?Thanks in advance 🙂M

Hello, I am user from India. As per requirement of Indian Tax laws I require your tax residency certificate, No Permanent establishment declaration and Form 10F for the year 2025.Please share urgently on my registered email ID 

Hello,   Previously I had paid for a 1 year creative cloud membership cloud. However, I realized I'm not going to use it for a full year and asked the associate if there's an expiration for this since I want to save it for a time I know I will use it more. The associate back then said there's no expiration for this. I'm trying to activate this card now, but there's nowhere for me to input the code? I chatted with two agents and they told me if I post a question here "my issue will definitely get resolved". I really hope I didn't pay for a full year of membership that I can't even use? Please help!   Attached a photo of the front of card I have. The backside has a code that I obtained through scratching off with a coin.      

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Hello,I got an e-mail from Adobe that my Adobe studentaccount is ending. I'm still studying, so I tried to extend my student license. When I click on the link in the e-mail from Adobe, I get the same error everytime. I'm Dutch, so to translate: "Something went wrong. We can't process your request at this time. Please contact Adobe support." Does anyone have a solution? Or should I cancel my account and continue on another one. Will I lose my documents if I do this? 

Dear Adobe Customer Support,I am writing to request a refund and cancellation regarding my Adobe Acrobat Pro subscription.On May 19, 2025, I signed up for a 7-day trial of Adobe Acrobat Pro using my personal account. However, I later realized that my company had already purchased a one-year subscription for the same product under my account. Due to this overlap, I was unexpectedly charged $19.99/month for May, June, and July, despite already having access through my company’s subscription.Unfortunately, I was unable to cancel the subscription online. Given that this is a case of duplicate billing, I kindly request a full refund for the three months that were charged ($59.97 in total) and the immediate cancellation of the ongoing subscription to prevent any further charges.Here are the details of the subscription in question:Order number: AB05377521942CUSOrder date: May 19, 2025Please let me know if any additional information is needed. I appreciate your prompt assistance with this issu

So I was trying to buy the creative cloud student plan today, after entering the details, it said that the payment is done, but I didn't get a mail and no sms regarding the deduction of money, so is it okay if I try and purchase it again, or should I wait? I am very worried regarding this (this is my first time buying it too)

   Hello everyone! Not so long ago I discovered that my paid current premium Lightroom subscription crashed. The application gives the following message: "Subscription is not available. Adobe has suspended all new sales of goods and services in your country." And in the application itself there is information that the subscription has expired. Although the App Store shows that the subscription is valid until August 2, 2025!Question: what to do? I have been working in this application for several years, and because of the political situation that happened almost 3 years ago, you delete access to the subscription, despite the fact that we, like other users, paid for it? Why in this case they didn't close access 3 years ago, but only now, what's the point of it?Terribly unpleasant story, all work is suspended, terrible attitude to their users who pay money for the product and do not receive it!

***I am asking this question to know about alternative free applications of all ADOBE programs. So, no spoilers. Please. *** Hi... For the third time, I tried to find better applications like adobe programs and which works exactly like adobe. I can't.  Can anyone list out the adobe softwares without free trial, paying, subscription and fantastic like all adobe applications ? ( Please don't mention paid softwares. I only want to know permanently  free ones. )Thank you for who reply me.  

I did the same.  I first installed in my computer, then I realized that I don't need it anymore, as I thought that the price is too expensive to take out from my salary.  So right after, I cancelled my subscription.  It worked.   I saw that my subscription was cancelled.   I just didn't screen shot it because I trusted ADOBE, I know that they are a prestigious company as I bought a software from them before (software from the disc).  now I feel very bad as I was so relaxed that my subscription has been terminated only to find out that it was deducted to my credit card, which now I have to pay.  :'(   I feel really, really bad.  IS THIS A NEW TRICK?  

안녕하새요. 저(김민창: <removed by Moderator>)는 귀사 제품 구독 신청을 했다가 회사의 사용중인 타사 SW 버전과 충돌이 있어 당일 어렵고 엄청 복잡한 취소 절차에 따라 취소를 헀는데, 1달 요금이 청구되어 황당함을 가진 고객입니다.   첨부된 자료를 확인하시고 신속한 취소를 요청드립니다. 그리고 국내이든 해외이든 전화를 신속하게 받거나, 아님 메일로 간단히 확인해서 고객이 정말 토할만큼 힘들게 취소하는 이런 절차를 없에 주시면 감사하겠습니다. 아무튼 이 모든 번거로움이 반복되지 않도록 처리바랍니다.   

Meine Erfahrung beim Kündigen eines Abos für Photoshop: Erst wenige Stunden vor dem Ende der Widerspruchsfrist wurde die Kündigung des Abos freigeschaltet, danach das volle Jahresabo als "Gebühr" für die Kündigung. Unseriös und frech!   [Moderator detatched this from an unrelated thread and moved the thread to the correct forum]

مرحباتم تفعيل التجربة المجانية لمدة 7 أيام بتاريخ 15/7/2025 وتنتهي في 22/7/2025 تم الغاء الأشتراك صباحا بتاريخ 21/7/2025 قبل المدة المحددة لسحب المبلغ , ولكن مع ذلك تم سحب المبلغ من رصيدي وتجميده بعد المدة التجربيبة أتمنى استرداد المبلغ لألغائي الاشتراك قبل تاريخ السحب المحدد من قبلكم وهو 22/7/2025 وهذا ما تم توضحيه لي اثناء الأشتراك في التجربة المجانية . 

I am writing to kindly request your assistance regarding the payment for my annual subscription to Adobe Creative Cloud, amounting to USD 659.88. Due to international transaction restrictions set by my bank, I am currently unable to complete a single transaction above USD 300 for this purpose. As a solution, I would like to know if it is possible to split the total payment into two separate transactions, so I can successfully process the payment from my BRAC Bank debit card. Please let me know if this request can be accommodated or if there are any alternative payment arrangements available to proceed with the subscription. Thank you very much for your time and support.

Hi, I'm 3 months in to my yearly subscription which is a monthly billing - I want to pay for the rest of the year in one go, how do I go about this?

Hello! My organization had a full Adobe Creative Cloud plan but I was told about the discounted version offered on TechSoup. I signed up for that and cancelled our other plan but now it's saying that I don't have any plans or apps at all? I don't know what I did wrong or how to fix this. 

After the free experience, I couldn't cancel the subscription, so I paid, and when I tried to cancel it again, I charged a penalty. I didn't even use it, so please refund it.

Hello, I subscribe the lightroom through google play, but when I use the lightroom app, it shows I don't have the permission. And when I click `Restore Purchase` button,  it still no permisson. Then I check the order page, there is nothing. Here is my google play page and adobe order page. 

Delete my account 

whenever i try to add my phone number it saysAn error occurred while performing this action. Please try again later.in phone it says = sorry, our phone registration is temporary unavailable.i want to setup two step verification, but i failled 

تصلني اشعارات مزعجة من ادوبي بسحب مبلغ مالي من حسابي الرجاء معالجة المشكلة على الفور

Good morning, I canceled my Photoshop subscription. I would like to cancel this cancellation, which was made due to my mistake. Please confirm my request at: <email removed-kglad> Thanking you in advance, please accept my sincere greetings. Georges Loriot

Hi, I'm a student who's using Adobe Creative Cloud since Febuary 24, 2025 for my university education. I have recently noticed that Adobe has taken quite a lot space on my MacBook so I have deleted some of the Caches through ~/library > Caches > Adobe and then checked if Adobe apps work fine (I followed the instructions from a YouTuber and Adobe worked fine on his).Unlike my expectation, when I open Photoshop, Illustator, or any other Adobe CC apps, a pop-up began to show up saying, "Your Photoshop license has expired, but you can still use this application for 6 more days." In a panic, I tried to solve the problem by signing out and logging back in, uninstalling apps and Adobe CC and reinstalling them, and restarting my computer while troubleshooting, which none of them were working. I am using my Adobe CC from two different computers; one is MacBook Air and the other is Windows. I have checked my account from Windows by signing out of my Adobe CC and logging back in and op