Account, Payment, & Plan

Adobe me descuenta todos los meses 27.917 pesos, revisé mi cuenta de adobe y no tiene registrada esa tarjeta, es una tarjeta que termina en 0922, no tengo como localizar la cuenta que me cobra ese dinero, le escribí al chat de Adobe, pero me indica que los agentes virtuales no están disponibles en este momento, no sé que más hacer. Ayuda

I cant add my card that completley works fine. Once i upload all the right details it says its updating. Then it updates and says billing issue. I have called my bank and its not them. It says adobe. I made my account in New Zealand and I am living in thr UK now. The card is a nz account. Could it be that Im trying from the Uk? Anyone had this issuue and know how to fix Thankssss  

Just so folks are aware, in the May 2024 Adobe financials, the company grossed 5.3 billion USD with a NET profit of $1.57 billion dollars, a 29% margin.  Apparently that's not enough profit, so our monthly fees for creative cloud are increasing 100% !  Does anyone else wonder where all that money is going to go? The CEO receives $44,000,000 per year in cash and equities, maybe that isn't enough, so those of us on the using end need to double our expenditures to Adobe.  And Adobe is buying back shares so the value of those top executives who own the bulk of the shares can increase their net worth.  This, however, is just typical of the American Corporate Greed.    

I receive notifications about the write-off of $263.88 I cancelled the subscription! my email is <removed-kglad>

PT BR:Eu cancelei a assinatura do plano Creative Cloud Pro para estudantes por engano e quero reativar ela, tentei entrar em contato com o suporte e sempre falam que não tem nenhum Agente disponível no horário. Por favor alguém me ajude. EN:I accidentally canceled my Creative Cloud Pro for Students subscription and want to reactivate it. I've tried contacting support and they keep saying there's no agent available at that time. Please help me.  

Un montant de 23,99€ est prélevé sur mon compte depuis maintenant 5 mois alors que cela ne correspond pas au montant de mon abonnement de 11,99€ qui est lui aussi prélevé tous les mois. Le libellé du prélèvement :  "ADOBE*ADOBE 044-207"Je ne comprends pas à quoi est lié ce prélèvement, aucune formule correspondant à ce montant n'apparait sur mon compte Adobe. Après avoir lu différents posts sur le sujets, il semblerait qu'il s'agisse de paiements frauduleux effectués à mon insu. En effet, je n'ai jamais autorisés ces paiements, n'ai souscrit à aucun abonnement ou service autre que la formule photo de 11,99€.Je vous demande donc : - de m'indiquer à quoi correspondent ces prélèvements supplémentaires,- de procéder au remboursement immédiat des sommes indûment prélevées,- de vérifier qu'aucun autre abonnement ou service n'a été ouvert frauduleusement à mon nom, et de les résilier le cas échéant. Merci de me confirmer la prise en charge de cette demande dans les plus br

I would like to change from Illustrator to Photoshop, is this possible without getting a new subscription?

I live in Canada and I am trying to purchase the adobe lightroom app for my pc but when i click start free trial it says my country doesn't support this purchase. I don't understand. I have clicked that I am in Canada but it makes no difference. I am beyond frustrated with this app... first I had to download an entire creative cloud and now lightroom trial/ purchase won't even work which was the whole point. Any tips on trouble shooting this? I tried to start a virutal chat and it says that I have to contact my administrator but I don't even know how to do that. This is all new to me. Please help!

I have cancelled my yearly subscription within 14 days, But after 1 week, I still do not receive any refund.How long will it take to receive a refund after a subscription cancellation?

nadie me da respuesta, necesito la factura fiscal a nombre de la empresa y esta a mi nombre, como puedo contactarlos.   [Sensitive customer information removed by moderator.]  

HalloLaut meinem Konto besteht ein Abo Acrobat pro, obwohl ich keine Abbuchung habe.Wenn ich das Abo verlängern bzw. kaufen will kommt der Hinweis  "Kauf wird nicht unterstützt" Du hast AC pro bereits gekauft. Ich weiss nicht mehr weiter.Gruss Andreas

Currently on a monthly creative cloud pro plan and wanted to switch to a creative cloud standard monthly plan but it isn't allowing a monthly option? 

I register trial plan for ST and Premiere, but at the end of trial period, I cannot do anything to cancel them. They continue trying to charge my bank account, I CANNOT DO ANYTHING!!! And now they successfully charge 23$ from my bank account, I don't want to use it anymore, after that, I cancel Premiere, my money do not goes back. Can someone explain it, help  

Ive used photoshop my entire life but after being charged a cancelation fee for something that shouldnt be subscription based anyway I will never use it again.   I know this will fall on def ears its just really [Abuse removed by moderator] me off. They already show how little they care about art with AI bs so good ridance.   Just wanted to give you a big [Abuse removed by moderator] before I never used your greedy companies product ever again. There are plenty of alternatives.

Hello! Unfortunately,  I lost both the email and password of my Adobe account (another account than the one I'm writing from now), and have been unable to recover it after many hours of attempts. Normally, I would just make a new account, but the problem is that Adobe is still pulling money from my credit card associated with this lost Adobe account. Is there any way I can cancel the subscription associated with this lost account? For instance, if I provide you with my credit card details, can you locate which accounts are currently charging that card? I have tried to reach Adobe support desperately, but there seems to be no phone number or email available anywhere. Thank you in advance for your help. Bests,Henrik

Hello there! I have exactly the same problem: This morning, when starting Photoshop, I received exactly the same message that all available (2) licenses are occupied. I also had to sign out of ALL my active accounts to get it back working again.When checking my Adobe Account, I also realized that none of my 2 computers are listed as "Active Devices", though I am pretty sure they had been listed in the past...

Hola, necesito solicitar el reembolso, ya que al solicitar el periodo de prueba me hicieron el cobro del plan y no tiene las funcionalidades requeridas. ¿Cómo puedo solicitar el reembolso del plan que se me cobro? Gracias.

I am having  a very similar issue, my subscription is due to renew in a month but all of the sudden the app is not allowing me to use my premium features. Help?

Hello, if I'm taking a gap year (in between 10th and 11th year) and my school has revoked my Adobe account until I come back. (I do plan to keep attending the school). Can I still use the student discount with my school email until I come back?

Olá, pessoal.Estou passando por uma situação bem difícil no momento e preciso de orientação ou ajuda de quem já passou por algo parecido.Recentemente fui demitido do meu trabalho como designer gráfico e, infelizmente, estou sem condições financeiras e sem crédito no cartão para continuar pagando minha assinatura da Adobe.Tentei cancelar, mas vi que pode haver uma taxa de cancelamento, e isso só pioraria minha situação atual, pois realmente não tenho como pagar.Gostaria de saber se alguém aqui já conseguiu cancelar sem multa em casos de desemprego ou dificuldade financeira, ou se existe algum caminho mais acessível para não continuar acumulando dívidas.Mesmo estando com o plano mais básico e barato da Adobe, infelizmente a minha situação financeira atual não permite continuar com nenhum valor mensal.Agradeço muito qualquer ajuda ou experiência que puderem compartilhar.Muito obrigado desde já!

I was getting a message that stops my work in Adobe saying "it appears that more than one user is using my account".  I am the only person using my account. I am positive. With that said, I contacted Adobe support and their only options to fix this were to make me buy a family plan (NO!).  Or cancel my current personal subscription and start a new one which is what we did.   I have been using my Adobe for about a month just fine...and guess what.... Yep, the message is popping up again and impacting my business and it does not allow me to work in Adobe until I close out and clear the message.  I am afraid that soon it will shut me out completely.  I know if I call Adobe they will just try to get me to buy a family plan as that is what two different reps I have talked to have stated.Please help!!!!!!!! P.S. I am only logged into my two laptops.  Thank you

In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact any

구독취소와 환불요청합니다. 접속도 안하고 있는데 구독료가 빠져 나감. 취소 환불해주세요.

플랜 취소하려고 했는데, 학생 할인(?)으로 더 싼 플랜으로 변경을 했는데요. 기존 플랜에 대해서 21,200원 정도의 금액이 환불되는 걸로 안내되었는데, 언제 환불되나요?기존 플랜 환불 처리는 카드 부분 취소로 진행이 되는 건가요?

무료 체험판을 사용한 당일 취소하였는데 그대로 구독 되어있어서요. 카드 내역을 확인해보니 취소가 안되어있어서 오늘 다시 신청했어요ㅠㅠ 그동안 사용한 이력도 없습니다... 죄송하지만 환불 부탁드립니다.   <info removed-kglad>