Account, Payment, & Plan

Dear Adobe Customer Support,   I am writing to formally request a refund for the early cancellation fee that was charged to my account on July 21st (KST) following the cancellation of my Adobe Illustrator subscription.   I canceled my subscription around 10:00 AM KST, and shortly after, a charge of approximately 150,000 KRW (about $115 USD) was made to my account as an early termination fee. What concerns me deeply is that at no point during the cancellation process was this fee clearly disclosed or communicated in a visible and understandable manner.   As a consumer, I have a right to be clearly informed about any financial penalties or contractual obligations before making a cancellation decision. However, Adobe did not provide any clear alert, pop-up, or mandatory confirmation regarding the cancellation fee during the process. If such a warning had been presented, I would have reconsidered or postponed my cancellation.   Moreover, on the subscription page, the pr

HiI want to cancel my subscription but I am advised that i will have to pay £250 as an early subscription charge.  Question how do i find out/where should i look to find out when the early subscription charges cease so i can cancel without charges.

Hello, I was not able to cancel my free trial subscription on time and it automatically renewed my subscription. Would I be able to get a refund? Hope to hear from you soon. Thank you

I’ve been trying to resolve a SIMPLE issue since July 15—just need two codes applied to two email accounts.Every time I contact support, I’m told “3-4 days.It’s been over a week, and nothing has been done. No updates. No urgency. Just empty promises.This is pathetic customer service from a company like Adobe. If this is how customer issues are handled, I’ll be forced to escalate this beyond support. Do better. 👎Case #ADB-40799004-S4W5 CRM:06750000001699

Hi, I need help i paid for subscription and im not use it often and i have project recently i someone changed email my adobe account and now i can't even subscription again and email that's appear not even my account or somebody i really know

I paid for premium but I was not able to use premium features after like 10 days or 2 weeks idk excatly, every time I opened the app I used to click restore purchase history and it worked, but then it stopped.. 

Hi, I was unaware that a subscription was made. My daughter used my account and must've bought it. Today I have been charged for a monthly fee but I immediately cancelled it the same day I was charged once I was aware. Will I be able to receive a full refund? I didn't want this subscription.

I was charged $91.99 annual subscription for Adobe acrobat without notification...! The instruction is so complex a d hard to follow. I immediately contacted Adobe online customer service, and the staff said I needed to contact Google Play store, then I contact Google Play store, their staff helped me finally cancel this subscription, but advised me to contact Adobe for refind. When I came back to Adobe again, three staffs couldn't help me with anything but gave me wrong information said they don't have authority to cancel or refund and asked me to go back to Google store again, and even sent me the wrong link to Apple store( excuse me my phone is Android system and already told them it's Google store). Got very frustrated and had to go back to Google play store, their staff is very supportive and went through the agreement and sent me the emails also report this as I have sent refund request to the developer email showing on the website and google play store but without any response f

I signed up for a Trial. The welcome message stated: "After the free trial ends on August 25, 2024, you will be charged CAD $29.37 (incl. tax) monthly. Your subscription will automatically renew annually until you cancel (price subject to change)."Note the use of 'monthly' here.When I went to cancel they will bill for for the remained of the year, in my case another $116.96.I feel deceived, and I have a very low opinion of the predatory billing practice. Shame on Adobe. I will make an effort publicize this practice to help other prospects from making a similar naive mistake.  I see the Better Business Bureau has this when I logged this experience there:Current Alerts For This BusinessGovernment Action: BBB reports on known government actions involving business’ marketplace conduct::FTC vs Adobe SystemsThe Federal Trade Commission is taking action against software maker Adobe and two of its executives, Maninder Sawhney and David Wadhwani, for deceiving consumers by

Dear Adobe Support Team, I hope this message finds you well.I am currently a student continuing my studies under very difficult personal circumstances.Recently, I subscribed to Adobe Illustrator for what I believed was a 3-month plan, as I only needed it for a short-term class assignment.However, I later realized that I had unintentionally enrolled in a 1-year plan, which I did not intend. I sincerely apologize for the mistake.I would like to cancel the plan, but the cancellation fee is around 100,000 KRW, which is a significant burden for me at this time. I understand and respect Adobe's policy, but I kindly ask if there is any possibility of making an exception and allowing a cancellation without the fee in this case. Once I am in a better financial situation, I would be more than happy to subscribe again. Thank you very much for your understanding and consideration. Warm regards,YeoReum Lee

Hello folks,As the subject says, I am having a problem canceling the free trial subscription here. Whenever I go and click on the manage plan, it says that I need to wait to access the manage plan option. I have been trying this since the 4th day of my subscription. Could someone please help me cancel it?

Der Schalter "Abo kündigen" ist ein Tag vor Ablauf der Probezeit deaktiviert. Über den Chat Support erreiche ich niemanden. Eine alternative Möglichkeit gibt es nicht. Extrem schlecht, was sich ein solch großer Anbieter erlaubt. Scam, Finger weg!

I was on Photoshop free trial and after it ended, I am trying to Renew and even trying to Upgrade my plan to include more apps. Everytime I try to make a purchase for either Photoshop or upgrade to a plan for other apps, I get a message that says "You already own Photoshop"... "This purchase is unsupported"...I mean yes, I do, isn't that the point of Renewing? Next option I tried was to Cancel my Free Trial, even thought I'm on day 0..but everytime I try to Cancel I get a "Unable to load data" error pop up. Why is such a simple step to upgrade my plan becoming so frustrating? 

언제 환불되나요?

Bonjour, Je souhaite changer ma formule d’abonnement avant le renouvellement automatique qui arrive dans une dizaine de jours. Aujourd’hui j’ai une formule "Tout Creative Cloud 100 Go" et j’aimerais passer sur la formule "Creative Cloud pour la Photo 20 Go" (comprenant uniquement Photoshop et Lightroom). Lorsque je cherche à modifier ma formule depuis mon espace, celle que je souhaite n’est pas proposée, même en tapant son nom dans la barre de recherche, donc je ne peux pas la changer. Comment faire pour passer à la formule qui m’intéresse tout en gardant mes données actuelles et sans cloturer mon compte ? Cordialement,Mana

안녕하세요.한주  체험판을 시작해서 프로그램을 확인해보고 사용할려고 하였습니다. 취소를 하지 못하여 결제 자동으로 처리되었습니다. 5월 29일 17:14  26,400원6월 28일 18:45 26,400원이 결제 되었습니다.단 한 번도 사용하지 않았고 프로그램도 삭제했던 상태였습니다.환불을 부탁 드리겠습니다. 감사합니다.

Hello, I received an email from Ashit Kailash Gawai (Agawai@adobe.com) with the subject line: Attention! Adobe Scattered Licenses.The body says: Hi Team, I trust you are doing well, and I hope you remember me from my previous emails. I am Ashit Kailash, your Adobe POC . While I was doing a periodic sanity check of your account, I noticed a few users have separate individual accounts that are not part of your org-wide account with us. We as account managers do a periodic sanity check and inform you about these individual licenses and recommend that they should be merged into the team for better management of licenses and have a single bill for all licenses. Should I share the approval link to consolidate these licenses?Is this an authorized Adobe email? I'm assuming it's phishing

I recently changed my phone. But logined woo same Apple ID and it's not  working with my premium features. I already purchased it for 1 year. And used only 6 months. What about remaining now. 

Hello!I`m posting this, because I can hardly believe it.I`ve fully paid my yearly Photo Plan with Lightroom and PS.However - the month(30d) I bought it it stopped working.Showing all functions as disabled, and needing to buy subscription.All was paid in full.And all I saw was "module disabled". Subscribe again.I contacted support.What I got, that there was a 'sync issue', as a reason.I was offered a "solution".That my plan can be cancelled, and that I can buy it again.And I will be reimbursed, but not a full amount, but minus one month. Nevermind this.But - is really the only solution to 'sync issues' having to cancel subscription and buy anew?We are in a cloud reality, but this is worse than fax era solutions.Or maybe support does not know something ?Could possilby someone confirm this 'solution'? I went through with this, as I need my service running, but - what if the issue repeats itself, and each time I will be put back on this refund-rebuy thing, just each time having t

I canceled my Adobe Acro Pro subscription months ago and am still being charged. I had a customer support case that was closed after they told me any charges on my accounts were cancelled ( I gave them my ONLY two emails) and confirmed there were no more active subscriptions on either email. I'm looking to be refunded for the months i was charged. CASE #: ADB-14832530-W3T4 Thank you, Alex Lovtsov

Hola, tengo pagado adobe Creative Cloud esta mañana pero los programas siguien indicando no pagado 

I was charged a Subscription & when I went to cancel, it's not their for me to cancel. I canceled it a couples weeks ago but it still charged me!! I'd like a refund. 

I was to get a refund back in June & have never gotten my refund?! 

Была подписка.  Хотел ее прекратить оплачивать, но отключить платежную карту нельзя с дествующей подпиской. Дождался ее окончания, а АДОБ без согласия взял и продлил подписку, даже не смотря на то что он не смог списать деньги с карты... теперь и отменить подписку недает и карту обрать не дает. Такое ощущение что с моженниками связался.. ох уж этот АДОБ.

Dobrý den, až teď jsem si všiml, že mi bylo z účtu strženo téměř 2000 Kč za nějaké Premium členství. O ničem takovém jsem nevěděl a rozhodně jsem si ho vědomě neobjednal. Po delším pátrání jsem zjistil, že si s telefonem nejspíš hrál můj malý synovec, když u mě byl na návštěvě. Prosím tedy o vrácení peněz, protože k platbě došlo bez mého vědomí. Volal jsem do banky, ale odkázali mě přímo na vás.