Account, Payment, & Plan

這個軟體我不在使用，想要取消訂單，解除月繳。 

I accidently cancelled my subscription. I have a project and I don't have the money for the cancellation fee and resign-up for lightroom.

I currently have an active “Export PDF” plan, but I’d like to upgrade to the Acrobat Pro Individual plan (the one that allows full editing of PDFs). Unfortunately, I don’t see this option available under “Change Plan” — only more expensive business or team options.Could you please assist me in upgrading to the Individual Acrobat Pro plan at the standard pricing? I’m based in South Africa and happy to cancel my current plan if needed.Please let me know the next steps. Thank you!

Quero continuar minha assinatura mas a conta está no meu e-mail pois sou eu que irei usar, porém a conta do cartão será de outra pessoa. No processo de inscrição pede Nome, sobrenome e CPF. Esses dados são do dono da conta Adobe ou do titular do cartão?

Hi Adobe Support,I signed up for the 7-day Adobe trial about two weeks ago. I canceled my subscription two days before the trial ended, expecting no charges. However, today I noticed a charge on my card for the full subscription amount.Could you please help me understand why this charge occurred and assist me with a refund if possible? I’d appreciate your prompt support.Thank you!

I'm having some difficulty with accessing Adobe Illustrator and I can't figure out what is going on. I have the Creative Cloud student plan that is supposed to include Illustrator. I know this as I've used it many times. Although, when I went to open Illustrator today it asked me to "Try" or "Buy" it. Help @adobe, 

2달체험후 학생용으로 구독하려고 했는데 일반으로 구독되었습니다.학생할인으로 년단위로 구독 하려고 하는데 어떻게 진행하면 되나요 이미 결제된것은 환불이 되는지 그금액을 제외하고 결제하면되는지 알고 싶습니다.  신청하는곳이 어딘지 모르겠어요.. 여기저기 찾다가 여기로 왔습니다. 빠른 답변 바랍니다. 

Dear Sirs, May I change the ownership(Adobe ID account) to another email. Thanks,Henry 

I’m extremely disappointed. I missed the trial cancellation by just one day due to a family emergency, and now I’ve been charged £99.99. I had already deleted the app because it constantly crashes and wasn’t useful to me. I understand a small charge for being late, but a full year’s subscription for something I don’t use and can’t afford feels really unfair. I’ve tried reaching out, but contacting support seems nearly impossible—hence this review. I’m currently in serious debt, and this unexpected charge is a huge financial strain. I’m kindly asking for a partial refund for the unused months. Please understand my situation and help resolve this.

So basically, I'm trying to login to my other email that I used to purchase my products, instead of my usual one (my school account). I click sign out on Creative Cloud, but it then tells me to sign in again. I click sign in once again, but it auto signs me into my school account, which is the account I do not want to log into. I want to type in the information for my other account... Not sure if this is related, but I tried out going into Photoshop directly to see if it would ask me to log into an account with a Photoshop purchase. It constantly says it can't verify my subscription status because it can't reach the Adobe servers. I've tried using my home wifi and my phone data network, but I don't think it is my internet issues as I can connect properly to anything else but Adobe apps. I tried out uninstalling every Adobe file and product on my computer, but when I install Creative Cloud, it keeps on auto logging me into my school account. Can someone please help me out? Tha

Buens tardes, soy de Lima Perú, quiero realizar la compra de creative cloud pero al colocar los datos y el código postal, rechaza ambos, he tratado con distintas tarjetas y distintos códigos postales y no me acepta nada, he usado chrome y edge. Sin embargo el problema persiste.

I started a free trial on Adobe products that turned out to not be compatible with my set-up. I tried to cancel the subscription immediately afterwards, but the website wouldn't let me because "I can only cancel a subscription after the first payment" which is absurd since it was a free trial and none of this was written on the T&C.  They eventually charged me and I asked for a refund, which they approved 6 MONTHS AGO. Anytime I ask costumer service about why the refund has not been issued yet they tell me to keep waiting, that "back-end" is solving the issue, and then stop the conversation.I'm probably never getting the refund and I keep getting told to wait even after 6 months!DONT. BUY. ADOBE. PRODUCTS. IT IS A SCAM. THEY WILL NOT ISSUE REFUNDS. YOU WILL NOT GET YOUR REFUND! 

My Behance Account was deactivated without any reason. I dont have any control on my profile all works are private nobody couldn't find my account or view my projects.

El día 8 de abril hago dos años de plan anual de pago mensual y no me deja darme de baja del servicio sin pagar 15 euros de penalización. No se que pasos seguir, como encontrar el contrato firmado o con quien comunicarme para que me ayude. ¿Alguien sabe que puedo hacer? Gracias. 

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias 

quiero cancelar la inscripcion con urgencia 

I am getting charges on my Credit Card from ADOBE. Don't know where they're coming from. Is there a way to know (if I provide my CC number) what's the email accotion associated to that payment method?Please help. 

Hii This is Jisi Raita now i order adove cloude but i cant get any email from adove community  

Hi, everyone I had this problem tonight and I was wondering if you could help me out  I paid for my annual premium subscription like three weeks ago and now I open the app and it says that might pay for a subscription. WHAT!? I don't know why this happened, do you know anything?

I've saved up enough for a couple plans, but before going ahead with anything, I'd like to ask; Can I purchase two seperate plans?  They'd only be used by me, but it would be significantly less expensive to get the Photography and Premiere Pro plans seperately than to get the Creative Cloud All Apps plan... Is this an option? Thanks

Hello!I've been using Adobe subscription program since always. I had a few years that I stopped because I couldn't afford, but I think since 2019 that I have my currently subscription.I have a very specific need with the Photography Plan since I use the storage that is provided. So, I pay the Photography 1tb Plan + 1tb extra of storage. But, I want to use the Illustrator, and the chat said I should change to the Creative Clould with all apps included, but the storage is too small for me - also it's too expensive, considering the storage space. Again, the chat said I would have access to Adobe Express, which I ALREADY HAVE. They said I didn't have.... That's when I realized that there are a lot of stuff that's showing up on my products that don't exist anymore. How can I add Illustrator with all the plans I already have without loosing my 2tb clould space? Is it possible to update the programs I have? Am I missing anything??? 

I hope this email finds you well. I recently noticed that my Adobe account has been charged twice for the Photography Plan subscription. It appears that there is an issue where my account has two active plans, resulting in duplicate billing.I would appreciate your assistance in resolving this matter by canceling the duplicate plan and processing a refund for the additional charge. Please let me know what steps I need to take or any further information you require.Thank you for your help, and I look forward to your prompt response.

I successfully trialed and automatically paid for a 1-year Lightroom Premium service through Google Play Store. However, after the trial period ended, Lightroom showed that my subscription had expired. I tried using the "Restore Purchase" function, and after Lightroom indicated that the restoration was successful, it still showed that my subscription had expired. I attempted to contact Google, but they refused to issue a refund.

Hi everyone,  For some time now I have not been able to use the programmes, there are no active plans in my account, but I am being charged anyway. Can anyone tell me why? Thank you very much!

My child subscribed to this somehow and didn't tell me. Now it's pulled $69 off the only $75 I had in my account. I'm panicking here. Can I get a refund?