Account, Payment, & Plan

ALGUIEN HA CAMBIADO LA CONTRASEÑA DE MI ADOBE, ALGUIEN QUE NO SOY YO, LES AGRADECERIA SU AYUDA, REALMENTE ME PREOCUPA INCLUSO ME PODRIA HACKEAR OTRAS COSAS

Hello, I would like to request a full refund for my Photoshop subscription. I did not intend to subscribe and I’m within the 14-day refund policy. Please cancel and refund the full amount.

No se cómo reembolsar lo que me cobraron por el plan, me olvidé de cancelarlo. Ayuda

I canceled my plan February, but still keep getting charged every month. Anyone konw the best way to contact Adobe for this?

Hello,My Adobe subscription just renewed for another year automatically. I have already canceled it, but I still have access until july 11, 2026I did not intend to renew the plan, and I have not used the service during this new billing period.I would like to request a full refund for the annual charge, as I am still within the 14-day periord from the renewal date.I understand that, under Adobe's refund policy and EU consumer protection laws, I am eligible for a full refund within this window.Please let me know how to proceed.Thank you, 

Ayúdenme. Hice mi cancelación y como no tenía saldo en la tarjeta lo volvieron a intentar. Luego libere el saldo de mi tarjeta y al checar me hicieron doble cobro. Ya hice el reclamo tanto en el banco como en adobe pero en adobe he notado su falta de atención. No sé qué hacer. Pueden ayudarme ? 

hola escribo por aca ya que no encontre otra solucion ,se me pago el premiere pro y lo cancele 2 dias despues ya han pasado varios dias y aun no recibo el rembolso

I only intended to use the 7-day trial, but there was no reminder before it expired, and I was automatically charged over 500 HKD. As a student, that amount is too much for me to afford all at once—I had only planned to renew the subscription on a monthly basis. I also tried to request a refund through Apple twice, but both attempts were rejected. Therefore, I hope to apply for a refund here. Thank you for your help.

오늘 또 결제되었습니다 구독취소는 분명히했는데 간간히 출금이 되었네요?이제서야 확인하네요 환불부탁합니다.  

Hi, I recently switched from the Adobe Substance 3D Collection plan ($584.25/year) to the Substance 3D Texturing plan ($250/year), but I still had 4 months left on my Collection subscription. I was charged the full $250 immediately, and it seems the remaining value of my previous subscription was not applied. I’d like to know if I can receive a prorated refund or credit for the unused portion of the Collection plan. Is that possible?

Acabei de fazer um pagamento de um serviço da Fotografia (lightroom e photoshop) e quando ia para ativar o produto não deu, e agora não consigo pedir o reembolso e nem ativar o produto que paguei - e tem aí a prova como paguei. e agora queria saber como fica a minha situação???

En Enero 2022, me di de alta para solucionar unos problemas que tenía en el ordenador. Llevo llamando y enviando mensajes para cancelar las suscripción desde Noviembre. Y cual es mi sorpresa que todavía estoy dada de alta. No consigo darme de baja y cuando me he metido en un sitio para darme de baja me dice que tengo que pagar 101€ para cancelar la suscripción. LADRONES. ESTAFADORES TIMADORES. Desde Noviembre estoy llamando y enviando mensajes para cancelar.  

On 08.02.25 I entered in my profile and cancelled my subscription due to renew on 08.03.25. On the screen I saw a message confirming that I can use my subscription until 08.03.25 and after this date my subscription will be terminate. Today I saw my card statement for March, and I saw that Adobe billed me £21.14 I am really upset because I am retired and no longer need to youse convert from pdf. I really do not need the service, and I do not want to pay for it. What should I do. I am sure that I have cancelled on 08. feb. 25. I am in the UK, is there somebody I can contact on the phone? Thank you 

I have the following scenario: I currently have an active Photography plan (20GB) 12-month subscription. This subscription was from redeeming a code I bought from an authorized 3rd party (Newegg). I activated this subscription on January 9, 2023. It expires on January 8, 2024. I recently purchased another Photography plan (20GB), 12-month — same subscription product — from another authorized 3rd party (Dell).  Here are my questions: 1. What happens when I try to redeem the second code from Dell? Will it (A) create a new Photography plan subscription that runs parallel to my current one? Or will it (B) add 1 year to my existing plan, such that my new Photography plan expiration is January 8, 2025 (instead of January 8, 2024)?2. If (B) to question #1 above is correct, is there a limit as to how many redemption codes I can redeem? For example, if I buy 2 more 1-year redemption codes and redeem to my account, can I add them to my account now and extend my expiratio

Hello all, A couple years ago I made this adobe account using my university email and purchased a subscription that was around ~20 dollars for the first year and is now ~37 dollars currently. I don't use adobe enough anymore to think that the subscription is still worth it so I'm trying to cancel. However, when I go to my plan, it's connected to my university and does not give me the option to cancel. Furthermore, I am not able to use the adobe support bot on this account.

Bonjour, j'ai fait une erreur, je ne veux aucun abonnement Adobe. Je vous demande de bien vouloir annuler mon compte créé. J'en ai pas besoin de cet Adobe. Merci de l'annuler. Je n'ai rien à vous payer.   [Mod: Please don't react two years old threads. I've branched your post into a new thread and moved it to the appropriate Account, Payment & Plan forum]

To start off, I just want to note that Adobe's support policy is the worst I've ever encountered. I've pressed the button that literally says "real help from real humans" and yet I'm just being sent to FAQ's. It's arrogant and repulsive that Adobe seems to outsource their CS to community driven forums - for me, the end-user, the result is that I have to use 5x as much time to fix my tiny little problem. I guess this is the future of corporate cost-saving and I hate it.  Anyway, I just want to add an invoice address, so that I don't have to do the laborious process of first accessing my adobe profile, then finding invoices and send them to my connected account, then in my e-mail client forwarding these to my billing e-mail. Is it possible to automate this?

My yearly plan (paid monthly) is said to renew tomorrow, yet when I try to cancel today, I an threatened with a cancellation penalty for ending my subscription early! So I cannot cancel today, but tomorrow it will renew and then I will be told that I cannot cancel for another year?! Please let me know what to do, this borders on the illegal. 

Hola, me gustaría hacer cancelación de mi plan de Adobe Acrobat Pro, lo utilice por el periodo de prueba, después de esto recibí una notificación de que el pago no se había efectuado el 15 de septiembre y trate de cancelar el plan pero me decía que no podía si no había hecho el pago, hoy 29 de septiembre pasado 14 días de la facturación se me hizo el pago automatico por lo que decidí ir a cancelarlo de inmediato y me pide hacer un pago de 538.784COP por la cancelación y que no se me dara reembolso cuando en sus condiciones de suscripción dice que entre los primeros 14 días no se hará ningún pago adicional y se hará el reembolso completo, aparte de esto, también menciona que la suscripción en si comienza cuando se realice el pago por lo cual hoy debería ser el día 1 y no el 14, exijo mi reembolso sin tener que pagar nada, adjunto pruebas de la fecha, sus politicas y lo que se me quiere cobrar.

For the past 2 years (at least) Adobe has taken a MONTHLY fee for use. In April, 2025 Adobe took TWO payments (April 12th AND April 15th). During all the times I have tried to edit PDF files with my PAID Adobe program, I'm not allowed to! But instead, I'm offered a "Free Trial"! Adobe: check your records and REFUND ALL THE FEES you have stolen to date! THEN and only THEN, will I use your "FREE TRIAL", to which I would be entitled to TRY!

Hallo zusammen, ich habe ein "altes" Foto-Abo (das für 12 EUR im Monat) und habe gestern umgestellt von monatliche auf jährliche Zahlung - ich weiss nicht, ob das eine Rolle spielt - zumindest habe ich den Fehler erst seit der Umstellung. Ich arbeite unter Windows 11 Home mit der Version 24H2. Ich erhalte seit gestern beim Starten von LRC die Nachricht "Wir können den Status Ihres Abos nicht überprüfen. Lightroom Classic: Dies ist der letzte Tag Ihres Abos: Keine Verbindung mit Adobe-Servern möglich." Mein Internet-Zugang funktioniert einwandfrei, Photoshop 2025 startet ohne Fehlermeldung, die Nutzung der im Abo enthaltenen Apps auf dem iPhone funktioniert fehlerfrei, ich habe alle Updates gemacht, ich habe den Rechner neu gestartet, ich habe mich aus der Creative Cloud ab- und wieder angemeldet.  Jetzt fällt mir nichts mehr ein. Hat jemand von Euch eine Idee? Danke & vG, Ina

Por que estão me cobrando duas assinaturas se tenho só uma conta?

2025년1월달쯤부터 사용이안된다고떠서 정지된건줄알았는데 앱사용및 업데이트만 안돼고 돈은계속 빠져나가더라구요 환불받고싶습니다

Bonjour, J'aimerais avoir des informations concernant un abonnement Acrobat pro que j'ai souscris au mois de juin. Je souhaitais juste bénéficier de l'essai gratuit afin de tester les fonctionnalités. Cependant, j'ai dû par inadvertance souscrire un abonnement. J'ai donc voulu fin juin résilier l'abonnement ; on m'a informé de frais supplémentaires, donc je n'ai pas résilié. Mais il était écrit que mon abonnement prendrait fin le 7 juillet, soit 1 mois après la souscription. Je me connecte sur le compte adobe aujourd'hui (8 juillet) après avoir été débité de 23.99€, il m'est dit que des frais de résiliation seront appliqué si le résilie ; mais que mon abonnement prendrai fin le 7 août. Je ne comprends donc pas cette boucle infernale ; comment resiliser l'abonnement sans frais? Je ne vais pas attendre 1 mois de plus pour me rendre compte qu'on me prélève encore. Je n'utilise pas Acrobat et je ne souhaite pas conserver cet abonnement. Je trouve extrêmement malhonnête l'inf

Today I purchased a trial version of Photoshop + Adobe Stock – 10 assets a month.These programs do not suit my needs, and I have decided to cancel these products.After logging into my account, I keep getting an error whenever I click on any of the tabs.I do not want to be charged every month, but due to the error and the fact that I cannot reach customer support, my issue remains unresolved.