Account, Payment, & Plan

My bank was charged $65 I'm not sure what for? I have monthly subscription for 9.99$ / month why am I paying $65?? Please help. Thank you

I used to be a big user of photoshop but hadn't used it in a few years. I recently wanted to do some photoshopping again and figured I'd try out the free trial with AI. I liked it and wanted to mess around a little more so figured I'd pay for an additional month and let my free trial roll over into a new month. It was not clear AT ALL that there would be an additional $126 after that next month to cancel the photoshop subscription. I paid it because I don't have the time to read the predatory fine print and see if just keeping photoshop would results in ANOTHER cancellation fee. I was a believer in paying for the product to support the company, but I will never again pay adobe for any of their softwares. A crooked greedy company. The free online photoshop look-alikes are where I will go from now on. I hope illegal downloads and competitors ruin you. 

I have a problem with my Adobe account. About 8-10 years ago I changed the old email in my account, and from that moment it doesn't appear in my panel, and it should not be in the Adobe system, and despite this, from time to time I receive notifications about my Adobe account on this old email, e.g. recently I received an email with an Adobe Stock update.  Year ago when I wanted to upload my copyrights to illustrations to Adobe Stock and confirm them electronically via email to it was sent to this old email instead of the new one. Then I contacted Adobe, but they had no idea what was going on and what to do about it. I'm cleaning up and want to delete this email that I don't need, but I can't because it's strangely constantly connected to my account. Can anyone help?

Hello. I'm being charged $19.99/month and when I sign into my Adobe account I have no subscriptions. I need  these reoccurring payments to stop. 

무료 체험 7일 후 하루가 지나 구독 결제가 되었는데 환불을 원합니다.

I signed up with you for the trial version, and you required my credit card information, so I gave you that information. Then I didn't like this program and I didn't use your program's services, but I still haven't found a way to opt out.

HI!Last week i stoped the abonoment and change the plan to no plan. And i see that you are still wanting payment. I dont need the abonoment and i have stoped it. Please remove the payment and the abonoment

I had an old Photo Plan with 20GB storage.There was no option to directly upgrade to the 1TB version.I decided to cancel the old plan (running out in November, since it was a yearly subscription) and purchase the 1TB version. Now Adobe does not let me purchase the new version (since I "already have" the Photo Plan (20GB)).The purchase option is not valid. What do I need to do to receive 1TB of cloud storage immediately and to ensure that my data is kept and is not deleted?

Hi, I subscribed to a one-month membership through the Google Play platform on May 25. However, when I tried to use it on June 2, I found that it wasn't working and the system showed that my subscription had expired. I followed the official instructions to troubleshoot the issue, but it still shows the same message. Could you please help me look into this?

I am a designer from Indonesia. I used BCA bank account. I also used Adobe. Specifically I used BCA Debit Online Feature which said "accepting international payment" but not Adobe. BCA said Adobe is not a secured merchant platform. I hate jeni*s, jag* bank, I want to have a simple life and simple payment only 1 bank. which is BCA. but BCA just dont want accept Adobe. . Do you have any plan/ official community in Indonesia that might want to propose to BCA to consider that adobe is a secure platform?#AntiRibetRibetClub

Hola, tengo contratado Adobe Creative Cloud. Ayer tuve un problema con el banco y el recibo fue devuelto. Sin embargo, pocas horas después realicé el pago correspondiente.Ahora, no puedo instalar las aplicaciones en mi ordenador.¿Podrían indicarme qué debo hacer para solucionar este problema?Gracias

Hello. There is a problem with my free trial. I got a free trial, it has been almost a week and i want to cancel it, but there is no information about it on my account, and there is no option to cancel it because it says ,,Unable to load plans''. im scared that i will be charged for not canceling because i got a illustrator plan for a year, but i only wanted to try it. What can I do, and do I even have the plan?  

I signed up for a Creative Cloud subscription where I was given 7 days of free use. In the end, I didn't have enough money on my card to pay the fee. But I did not cancel the subscription. Now I can't cancel it because it says "you must resolve a problem with your payment information before you can make any changes to your plan. If you do not take action, your plan will be suspended." How can I cancel this plan?

How do I request a refund after a successful plan cancelation? In other words is the refund automatic or not? Thank you in advance.

Hello, ideally need help from adobe directly with a simple email address from support/something like that. I have been getting charge 9.98GBP each month for around 6 months now. Using the two emails i have and my partners i have no active subscriptions. So trying to cancel the payment and using the chat assitant goes in cicrles as there is nothing to cancel. I have tried searching for an email address and the different help services on the website but i am getting no where.does anyone know how to solve this or enlighten me on an email that works and i can speak to a human and not a chatbot. Thanks

Hello everyoneI was signing in to my Adobe account with a Google account of my work email.I left my work and canceled by Adobe subscription on work email. Before I did I downloaded all the invoices.  But apparently there was a cancelation fee and I cant access the invoice for the cancelation fee because my Google account for work email is no longer active.  Now need help with retracting that invoice

Hola, encantada. Me gustaría saber si es posible cambiar de un PLAN ANUAL DE PAGO MENSUAL a un plan MENSUAL DE PAGO MENSUAL, es decir, tener la opcion de cancelar mi plan otra vez sin tener que pagar el 50% de la cuota por cancelación anticipada. Gracias. 

Renovei a assinatura e não consigo usar, só da assinatura expirada.

Hey! I took the route of trying adobe products as as student. I always wanted to cancel my trial, but my user got locked and i was unable to cancel my trial. Now im tied to one year plan and i don't think thats fair.Best regards, Joni

My account is active, last payment was on May 21st, but my apps all show Subscription Expired. I've tried logging off and logging back on, but that did not fix the problem.Are there any other bits of wisdom I can use to fix this issue?TIA.

這個軟體我不在使用，想要取消訂單，解除月繳。 

I accidently cancelled my subscription. I have a project and I don't have the money for the cancellation fee and resign-up for lightroom.

I currently have an active “Export PDF” plan, but I’d like to upgrade to the Acrobat Pro Individual plan (the one that allows full editing of PDFs). Unfortunately, I don’t see this option available under “Change Plan” — only more expensive business or team options.Could you please assist me in upgrading to the Individual Acrobat Pro plan at the standard pricing? I’m based in South Africa and happy to cancel my current plan if needed.Please let me know the next steps. Thank you!

Quero continuar minha assinatura mas a conta está no meu e-mail pois sou eu que irei usar, porém a conta do cartão será de outra pessoa. No processo de inscrição pede Nome, sobrenome e CPF. Esses dados são do dono da conta Adobe ou do titular do cartão?

Hi Adobe Support,I signed up for the 7-day Adobe trial about two weeks ago. I canceled my subscription two days before the trial ended, expecting no charges. However, today I noticed a charge on my card for the full subscription amount.Could you please help me understand why this charge occurred and assist me with a refund if possible? I’d appreciate your prompt support.Thank you!