Account, Payment, & Plan

El día 8 de abril hago dos años de plan anual de pago mensual y no me deja darme de baja del servicio sin pagar 15 euros de penalización. No se que pasos seguir, como encontrar el contrato firmado o con quien comunicarme para que me ayude. ¿Alguien sabe que puedo hacer? Gracias. 

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias 

quiero cancelar la inscripcion con urgencia 

I am getting charges on my Credit Card from ADOBE. Don't know where they're coming from. Is there a way to know (if I provide my CC number) what's the email accotion associated to that payment method?Please help. 

Hii This is Jisi Raita now i order adove cloude but i cant get any email from adove community  

Hi, everyone I had this problem tonight and I was wondering if you could help me out  I paid for my annual premium subscription like three weeks ago and now I open the app and it says that might pay for a subscription. WHAT!? I don't know why this happened, do you know anything?

I've saved up enough for a couple plans, but before going ahead with anything, I'd like to ask; Can I purchase two seperate plans?  They'd only be used by me, but it would be significantly less expensive to get the Photography and Premiere Pro plans seperately than to get the Creative Cloud All Apps plan... Is this an option? Thanks

Hello!I've been using Adobe subscription program since always. I had a few years that I stopped because I couldn't afford, but I think since 2019 that I have my currently subscription.I have a very specific need with the Photography Plan since I use the storage that is provided. So, I pay the Photography 1tb Plan + 1tb extra of storage. But, I want to use the Illustrator, and the chat said I should change to the Creative Clould with all apps included, but the storage is too small for me - also it's too expensive, considering the storage space. Again, the chat said I would have access to Adobe Express, which I ALREADY HAVE. They said I didn't have.... That's when I realized that there are a lot of stuff that's showing up on my products that don't exist anymore. How can I add Illustrator with all the plans I already have without loosing my 2tb clould space? Is it possible to update the programs I have? Am I missing anything??? 

I hope this email finds you well. I recently noticed that my Adobe account has been charged twice for the Photography Plan subscription. It appears that there is an issue where my account has two active plans, resulting in duplicate billing.I would appreciate your assistance in resolving this matter by canceling the duplicate plan and processing a refund for the additional charge. Please let me know what steps I need to take or any further information you require.Thank you for your help, and I look forward to your prompt response.

I successfully trialed and automatically paid for a 1-year Lightroom Premium service through Google Play Store. However, after the trial period ended, Lightroom showed that my subscription had expired. I tried using the "Restore Purchase" function, and after Lightroom indicated that the restoration was successful, it still showed that my subscription had expired. I attempted to contact Google, but they refused to issue a refund.

Hi everyone,  For some time now I have not been able to use the programmes, there are no active plans in my account, but I am being charged anyway. Can anyone tell me why? Thank you very much!

My child subscribed to this somehow and didn't tell me. Now it's pulled $69 off the only $75 I had in my account. I'm panicking here. Can I get a refund? 

¿Cómo puedo corregir Error 20400?

Dear, I have cancelled my plan. I'm sure I cancelled within the 7 days. I didn't use Adobe because I couldn't install it. Still I have to pay 24,99€ for something I didn't use or planning of using at all. How to cancel without fees? Is this legal to make me pay a whole year for something I don't use and don't want to have? Greetings Iris 

Dear community,I've been paying €9.99 per month for years for my Photography Plan (Lightroom + Photoshop). Starting tomorrow, the price will increase to €15.12. Is Adobe allowed to raise its prices by 51% like this?

Hola,Realicé una suscripción a Adobe Acrobat Pro el día 15 de septiembre de 2024 y cancelé el plan el 19 de septiembre de 2024. Incluso recibí el correo de confirmación de cancelación. Según la información proporcionada, mencionaron que podía cancelar SIN COSTO y SIN COBRO dentro de los primeros 14 días.Sin embargo, he notado que me han estado realizando cargos durante tres meses consecutivos. He intentado contactar al soporte técnico, pero no he obtenido respuesta ni se me ha realizado ningún reembolso.Además, al verificar en mi cuenta, aparece que no tengo ninguna suscripción activa. Tampoco recibo correos o notificaciones sobre estos cobros, aunque mi banco confirma que los cargos provienen de Adobe.Cuento con pruebas de todos los movimientos y relacionados. Por favor, solicito su apoyo para resolver este inconveniente y que me reembolsen los cargos indebidos. Agradezco de antemano su atención y espero una pronta solución.Gracias. ADJUNTO PRUEBAS: Compra realizada el 15 de

유료플랜 구독하는것이 없는데 결재가 되었습니다.카드는 제 소유가 맞습니다. 해결해 주십시오.

이번달 자동결제가 됐는데 환불 부탁드리겠습니다. 

Tengo problemas con la suscripción de la aplicación según yo ya había cancela dicha suscripción más sim embargo se terminó de generar el cobro y no estoy de acuerdo con eso, Necesito el reembolso de dicha suscripción ya que no me es útil., gracias  

HeyOn my Adobe account page, I see the following message: "You are eligible for a Creative Cloud All Apps 100 GB discounted subscription, please contact support." However, when I click on the “contact support” link, it leads to an error page and I can’t proceed.I’d like to know how I can activate this discounted subscription or get more information about it.Does anyone know a direct contact or solution for this?Thank you! 

Hi, I just got an email with the below text. I opened a browser window and logged into my Adobe account, and I see the same in notifications.  I imagine the phone number is part of the "invitation," so I don't want to call it. 🙂 I can't find an actual Adobe support number to call, though. I'm assuming this a phishing attempt? Can you confirm? (Sorry if this isn't the correct forum. I searched all but didn't find this message, and I didn't see anywhere specific for security questions.) Thanks.

어도비를 사용하지 않았는데 3개월동안 결제된 내역 환불 가능한가요?

Probably a weird case, but I just want to check if anyone knows a solution:  In summer 2023 I made a creative cloud subscription. I needed it for a job, but I was still a student back then so I got a discount. The email address that I used for the subscription belonged to my university. When I left that university in fall of 2023 I lost access to that address.  That the subscription was still running was something that I noticed only yesterday, when I saw it on my credit card bill. Up until then I was sure that I had canceled the subscription, then thought I must’ve made a mistake. I then tried to log into my account but whenever I tried to get to the page where I could cancel the subscription I got an error message ("an error occurred"). I could see, however, that I had been billed for the subscription two times - with the regular price.  I then turned to customer service, because I wanted to get a refund. I hadn’t used any of the products since that summer job in

Hallo zusammen, es geht um die Umstellung Zahlweise von monatlich auf jährlichim Dezember bekam ich von Adobe eine email, mit folgendem Inhalt,„Oder Sie können uns auch am 23. Juni 2025 (letzter Abonnementstermin) kontaktieren und wir bieten Ihnen den zu diesem Zeitpunkt besten verfügbaren Rabattpreis, da Sie seit 10 Jahren unser treuer Kunde sind“an wen muss ich mich wenden ?gestern habe ich mit dem Kundensupport telefoniertSie meinte, dass es wahrscheinlich keinen Rabatt gibt.Obwohl es mir in der Mail vom Dezember versprochen wurde.Habe schon per email, messenger, Kundensupport  Adobe kontaktiert aber komme irgendwie nicht weiter. 

Bonjour, J'ai depuis longtemps un abonnement à la formule photographique qui fonctionne sur mon ordinateur mais je ne peux pas la gérer car sur mon compte il est marqué aucune formule payante (mais les factures y sont bien). Le système tchat tourne en rond car il répond que pour avoir une assistance humaine il faut une formule payante mais c'est justement le problème. Quelqu'un sait-il comment contacter une personne par email ou téléphone qui comprendra immédiatement le problème ?Merci pour votre aide,Florent