Account, Payment, & Plan

Bonjour, J'ai depuis longtemps un abonnement à la formule photographique qui fonctionne sur mon ordinateur mais je ne peux pas la gérer car sur mon compte il est marqué aucune formule payante (mais les factures y sont bien). Le système tchat tourne en rond car il répond que pour avoir une assistance humaine il faut une formule payante mais c'est justement le problème. Quelqu'un sait-il comment contacter une personne par email ou téléphone qui comprendra immédiatement le problème ?Merci pour votre aide,Florent

This program is RUBBISH, and the technicians can't fix the problems.For the last 12 months I have had to reset my password every time I use the program.Technician was trying to fix the problem for over 2 hrs and still had the same problem when he gave up.yet Adobe still charged me a monthly fee and and early cancellation even know I can't use the program.There is a lot better programs out there for less money and have better support and backup than Adobe

I started a 0 rupees trial and got a otp request for that 0 rupees, but they charged me 1974.14 INR, i contacted their customer support so they told me they can't do anything and offered a 90 day extension, i was flabbergasted. I am thinking of filing a consumer complaint as a student that was a lump sum and i can't afford to do away with that. they later said that the payment isn't showing, so i told them i can give them my transaction id but they refused that too. i don't know what to do at this point. 

As the title says, an email address was mistakenly deactivated and I have found it so challenging to access support and get an answer that I'm finally coming here. I only use one email address with my paid subscriptions, so if I can't find a way to make it work then I want to be able to subscribe.  The last time I tried chat support it seemed like they could fix it and then after half an hour they figured they couldn't.  So I'm looking for an email address to ask support so that I don't have to suffer on chat again or someone that's aware of the permanency of a deactivated email address. It was an error on Adobe side that they deactivated the wrong email address but it's been like a few years now and I haven't been able to get it fixed. I've contacted support a couple times a year I guess.  Thanks very much

Good afternoon/morning, I have a problem. I purchased a 7-day free trial to test features, and I've only been using it for 2 days, so I haven't liked it. I wanted to cancel before the billing starts, but I'm having a problem: "We were unable to process the request. Please try again or contact a support agent." I don't know if this is for a time limit or if it won't let me cancel. Could you help me a lot with this question? Thank you.

I've been having this issue alot lately.  I can't open Photoshop because it says it can't verify my subscription even after I've logged in an approved several times.  This is fustrating.  It's worked fine before.

I have been being charged monthly since 2024 and didn't realise, 99% sure that I cancelled my free trial. How can I fix this, stop the payments and hopefully get some money back? I ask the chatbot thing but it says I have no active plans, and that I am not allowed to talk to a human unless I have one.Any ideas appreciated, thank you! 

I have few months ago purchased an Adobe After Effects subscription using my credit card, but I have no idea which email address was used during the purchase process. As a result, I cannot access the product or cancel the subscription. Additionally, I am unable to reach support through your chatbot, as it requires an active account login, which I do not have access to due to the unknown email. Please advise me on how I can recover access or resolve this issue. I can provide proof of payment card if needed.

Buena stardes, estoy buscando la opción de reembolso y en ningun lugar logro conseguirlo, por favor alguien que me ayude? que luego pasan los 14 dias y no me quieren hacer el reembolso, me cobraron 5 veces mas de lo que venia abonando, una total locura

I recently cancelled my Adobe premium trial subscription and have not received the refund. The refund of inr 944 is still not received. Kindly refund the amount as soon as possible.

I opted to have the 7 day trial period and gave my account details for access to the same. I received a message for Rs. 0 to confirm the account. However, my account got debited for Rs. 1834.9 instantly. How do I get a refund? I did not even use the Trial

Me facturaron  dos licencias, me podrian informar como hacer  para que nos envíen una Nota de Crédito por favor.

I canceled my subscription two days prior to the auto-renewal, but I was still charged, and there is no update in my Adobe app.  Please refund the amount that was deducted.

On my auto yearly plan. It sent me 3 invoices for the same plan. I just want to make sure its not going to auto charge me 3 times for the same plan. 

Does anyone know how to get a hold of the "Account Manager"? The email I was given is "nondeliverable".Customer support just tells me to talk to my "Account Manager". 

Hallo alle miteinander.Ich nutze seit 6 Monaten Lightroom für mein Smartphone und habe bisher nie Probleme gehabt das Abo zu kaufen. Ich nehme immer das für 4,99€ da ich nicht immer Bilder bearbeite und frei in meiner Entscheidung sein möchte. Manchmal funktioniert es direkt über die App manchmal nicht und ich kaufe über den Google Playstore. Gestern hat es nicht über die App funktioniert also habe ich das Abo über den Playstore gekauft. Es wurde per PayPal gezahlt abgebucht und im Playstore steht auch das dass Abo aktiv ist. Allerdings mit dem Vermerk dass ich mich innerhalb von 3 Tagen anmelden muss da sonst das Abo gekündigt wird. Der Genaue Wortlaut ist: Bestätige den Tarif.Und Apps verwalten/Lightroom steht dann: melde dich innerhalb von 3 Tagen nach dem Kauf in Lightroom Foto- und Video-Editor an, andernfalls wird dein Abo gekündigt. Wenn ich nun, wie sonst auch immer, meine Lightroom App öffne, wird mir angezeigt das ich keine Premium Mitgliedschaft habe sonder diese k

Please cancel my Adobe Acrobat subscipton.

안녕하세요. 어도비 일러스트레이터 monthly plan을 실수로 결제해버려서 환불요청드립니다.app store에서 구매를 해서 구독취소는 했습니다. 

Done my subscription but i cant use my adobe. If im not mistaken ive been paid twice. Please check

How do I cancel a trial subcription. I follow the instructions and they are not useful because they keep me going around in a circle. Is there a number I can call to talk to a human. The instructions say call us, but there is no number to call.Thank you for your help.

Muy buen día a la comunidad, escribo por acá ya que no encuentro la manera de comunicarme co. Atencion al cliente, yo tenia el plan premium de adobe, al momento de realizarse el renuevo decido pasar al standard y se me indica que se hará un cobro de al rededor de 16 euros y el respectivo reembolso del costo del plan premium (24 euros aproximadamente) y de este reembolso aun no recibo nada, el día de hoy por este mismo motivo decido cancelar el plan del cual se me indica también se realizará el reembolso. Pero como pedir que estos reembolsos se realicen correctamente? 

hola! Me suspendieron la cuenta de Adobe pero los pagos están bien hechos, no sé cómo solucionarlo. Ya hablé con el soporte técnico y no encuentro solución. Yo trabajo y estudio utilizando los programas 

Hallo,ich bin etwas verwirrt. Aktuell läuft mein Abo noch bis Okt 2025 über einen Prepaid-Code.Auf der Account-Seite steht im Block über mein Abo: "Du hast dieses Abo gekündigt."Aber auch, dass ich PayPal hinterlegt habe und "141,94 €/JahrService endet am 12. Okt. 2025 Jahres-Abo mit Vorauszahlung"Auf einer Seite helpx..adobe.com steht jedoch:"Foto-Abo (20 GB)Jahres-Abo mit VorauszahlungNächste Zahlung für den 12. Okt. 2025 angesetzt"Was bedeutet das jetzt für die Zeit nach dem 12.10.2025? Läuft das Abo weiter und was muss ich bezahlen?Viele GrüßeRene

Hola, recientemente apareció un cobro en mi tarjeta de crédito a nombre de Adobe, pero no corresponde al monto habitual que pago por mi suscripción a Photoshop. Además, al revisar mi cuenta en Adobe, no encuentro ninguna factura relacionada con ese cargo. He intentado contactar con soporte sin éxito. ¿Alguien podría orientarme sobre cómo resolver esto? Gracias. 

I downloaded the trial version of PSE 2020, then purchased a key.  However, that was during the transition from PSE 2020 to PSE 2021 and resulted in PSE 2021 being downloaded (not PSE 2020).  In trying to install PSE 2021 I was informed that PSE required Windows 10.  I had Windows 7 at that time, requested and received a refund for PSE 2021.Wind the clock forward to present day, I now have Windows 10 and recently installed PSE 2021 successfully (I had previously saved the PSE 2021 .exe file).  I am in my 30 day trial perion with PSE 2021.  I like it at thought I might give the original key a go.  But the key was not accepted, understanably so becasue I previously received a refund for   PSE 2021 is showing on my Adobe dashboard, but of corse the key is not valid.  I tried the "Purchase" button to purchase PSE 2021, but it reverts the transaction to PSE 2025, which I don't want.     So my question, I have PSE 2021 installe