Account, Payment, & Plan

Hello… I want to ask, if I buy a redeem code for Adobe Creative Cloud Pro monthly, I noticed that some websites say that an account can’t redeem a code more than twice. Is that true? or is it not an issue? Because here in Egypt, there are people who sell monthly redeem codes that I can use to activate my account as Creative Cloud Pro. Is there no problem if I activate it every month that way? or is there a limit on how many times I can do it on my personal account?

I cant access my ILLUSTRATOR BETA an im PAYING FOR IT!!!

I have been with adobe almost from the start. It has been a slow bleed as I have back out of more and more of the applications I played with. As a former Ad Executive and someone trained in the use of Photo Shop and Illustrator and someone in love with the tools of Acobat I can no longer justify the expense at 73 years olds of playing with these software tools. I know there is cost in developing and improving software in a diffcult time.  I also know pricing  is a blade that cuts both ways. The question is how much genius to use and make these applications sing is being pushed to the edge and off the table. Good luick Adobe I trule hope your make it through these growing pains.    

@ROMARIC_101    check your account, https://account.adobe.comif it still shows a payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

  Today is August 13 and this is the first time this issue has happened to me, even though it’s not the first time I’ve seen a “pending” amount on my bank statement. The payment is normally charged automatically every month, and I have not changed my Google account. I am using the app on my phone.Could you please check and confirm what is happening with this payment?Thank you,Ana

My plan ends 8-20-25.  I cancelled Adobe Pro by mistake.  I do not want AI like I had last year, just continue Pro.  Where do I do that.

I already have an active Adobe InDesign plan, but when I open the program on my computer, it says 'No purchase found'. What can I do to fix this issue?

Hi all! I currently have an active subscription to Adobe InDesign on an annual plan with monthly payments. I would like to change the payment method so that the remaining subscription period is paid in a single annual payment, without any additional fees. Is it possible to do that? Thank you in advance for your help guys!

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

ich möchte Adobe Pro und Adobe Captiva benutzen. Leider kostet adobe Captiva schon 30E im Monat. Für Adobe Captiva muss ich für knapp 70€ im Monat. Ingesamt  muss ich fast 100€ für beiden. Ich finde es zu teuer. Welcher Abo muss ich bezahlen, um beide  Software am günstigten zu behalen.Ich denke ein Buget für 40€ im Monat ist akzeptabel.

  Me chamo. Rosana nunesEstou recebendo diversos combrançãs por e-mail, já esta ficando uma situação chataPreciso de uma verificação do cancelamento de um serviço que realizei no mês passado, julho de 2025.O cancelamento foi efetuado dentro do período de 7 dias de teste gratuito, portanto, peço a gentileza de confirmarem essa informação em seus sistemas.Agradeço a atenção.

I would like some help on the payment issue. I had a student subscription for all Adobe programs. I paid for a month in advance and finished my plan. This day they charged me another 23 euros. For what? If the subscription for a month in advance was already paid

안녕하세요 어도비 구독이 되어있는줄 모르고 계속 정기적으로 돈이빠져나가다가 얼마전에 알아차리고 구독 취소를 하였습니다 저는 아예 사용을 하지않았는데 혹시 이건에 대해서 환불을 받을수 있을까요?

Fiz meu pagamento, mas a adobe cloud ainda aparece como versão gratuita.

Sorryn my money that I was waiting finial arrive via mail. that why late payment again this month! I want to apogolies for being late  again, I know it not the first time. I should be now back on track with my  direct deposit $$ into my account . I just had put the $ into the account so it ready to pay for it.thank again for your patient! Bev M

Please cancel tva amount on my invoices. I am not TVA eligible, but my invoices continue to show a TVA included amount.   Waiting for your confirmation.   [Moderator moved the thread to the correct forum]

Hey all, so I'm thinking about getting creative cloud if I can get the teacher discount. I'm a Head Start teacher through the local county children's commission. This is obviously a federal education program, so I'd THINK that I would be able to get it, but I read the Adobe page explaining different teacher discounts and I'm still not sure. (https://www.adobe.com/offer-terms/student-teacher-eligibility.html) Our branch of HS is handled by a county nonprofit (each branch goes through a different nonprofit depending on the county and locality; Albina Head Start in Multnomah county is run through a different nonprofit organization with a different director, for instance). So I don't have an .edu or .gov email-- it's .org. I can call/chat with Adobe directly about this, of course, but I thought I'd try to get some feedback here first on whether teachers who aren't K-12 have had success with getting the discount. Thoughts??

I have been charged double (twice a month) for more than a year. I would like to get someone from Adobe to resolve this issue but it seems so difficult. I received an email from Adobe with a case number but I can't even seem to find where I can look up. 

Hello,I have an Adobe Photography Plan (20GB) on an annual plan, paid monthly, purchased in the UK while I was studying there. My subscription started on 12 Jan 2024, so the 12-month commitment ended on 12 Jan 2025.It is now August 2025, so I believe my plan should be on a rolling monthly basis. However, when I check Manage Plan, it still says:“You’ll be charged an early cancellation fee: £24.96”Could someone please clarify:Has my plan moved to a rolling monthly contract after January 2025?Why is the early cancellation fee still appearing, and how can I cancel now without being charged incorrectly?Also, I have now moved back to India permanently. I would like to switch my account’s country/region from the UK to India and continue with the Photography Plan (20GB), but I also need to ensure my Adobe Portfolio site, Behance profile, and cloud files are preserved during the transition.Could you please advise:3. What is the safest way to transfer my account and data to the India region with

Hi I want my refund because you guyz are charging me cancellation fee and I tried several times before to cancel my subscription but it was not getting cancelled and today when it's finally somehow cancelled you are charging me $31 for it

Hallo, ich möchte mein Abo kündigen

8월12일 실수로 포토샵을 구매해버려 사용하지 않고 바로 취소 했습니다, 환불 부탁드립니다.

So my subscription ended on the 8th and on the 10th I decided to renew. I have received my invoice and I can see that the subscription is active on my apple account but my phone app and my laptop app still asks me to renew my subscription. Is there a way for me to refresh the account status?

Dear all, I had a trial adobe pro subscription valid until 7/8 and cancelled it in a timely manner on 7/7. Unfortunately, afterwards, Adobe still collected the money from my bank account on 7/9. Hence, I sent the cancellation confirmation to my bank which contacted Adobe. They confirmed that they'll refund the money as soon as possible.However, now, one month later in August, they tried again to collect the fees for the Adobe Pro subscription. I've now been searching for an additional way to cancel my subscription or to get in touch with someone from Adobe for days - my bank has been in contact but didn't achieve anything. Does anyone of you know who I can contact to clarify this issue? Thanks a lot inadvance for your support! Best regards,Anna Bachmann