Account, Payment, & Plan

I got billed yesterday a second time for my Adobe Premiere Pro plan. I did not have enough money in my account when the billing cycle came around but when I deposited money into my bank it billed me. It says there was still and billing issue so when I clicked retry payment method it charged me a second time. Can I please have some help getting a refund for the second charge? I was already trying to cancel my plan because I got billed and didn't want to continue it for the next month, but the bug still says billing issue even when it charged me twice. I provided a screenshot of it. 

How do I get a refund for a cancelled subscription?  My account was charged  before I cancelled the subscription free trial. When will I get my money back? 

I'm currently receiving inquiries, but I'm unable to respond to any of them due to what seems to be a restriction on my account. I kindly request your assistance in resolving this issue as soon as possible so I can communicate with interested users without interruption.Thank you for your prompt attention to this matter.

How can I contact to the Adobe services by phone I'm already customer for prime pro

Hi, how can I get a refund since I have just started a new month with my Photography plan and paid 18 Euros, but I switched to Lightroom only (no Photoshop), and I have been charged again for the new plan, but haven't used the old one. Can somebody help me contact Adobe directly?

I can't disable plans or disable the card, it throws an error on the site in any actions

At 11:55 a.m. MST, I received an email from message@adobe.com regarding a $450 transaction I'd ostensibly made via Paypal. Since all email authentication indicators passed, I logged into my Adobe account and indeed found that there was a message in my notifications list identical to the one in my email. I made no such transaction, nor did any such transaction appear in either of my Paypal accounts. The email truly does appear to be from Adobe, since it's in my notifications list also, but it's clearly a scam; I'm hoping you'll investigate.

 I have purchased that already few days back which is of 638 per month annual plan,but. After payment of 638 from my account Adobe has blocked 20,000 rupees in my account but total amount for annual should be 7,656. I want to ask why they have blocked 20,000 in my account? 

Hello, I wanted to try lightroom premium for samsung but an error (already bought) came up. (Attached image) I've tried reinstalling and clearing cache too. Not sure what to do now

Hi it wont let me cancel my subscription and keeps telling me i have to pay for it but i have tried to cancel it

Hi, My husband, who had an account, has suddenly died. i want to cancel his Adobe Acrpro subs. Please point me in the right direction. I cant sign in to his account as i dont have the logins . many thanks.  Louise

hey guys, I'm trying to cancel my subscription,but whenever I go to the "Manage Account" section, I see a message saying: "We’ve received payment for your new plan. You’ll be able to manage this plan shortly."I'm not sure why this is happening, but I would really appreciate your help in canceling my current plan. Please let me know what steps I need to take or if you can assist me directly.Thank you for your support.

I cancelled 12 days after I tried the Adobe CC apps. I still haven't gotten my refund. 

Hello, I got the subscription to adobe lightroom on my mobile then on my MacBook through Apple. I am currently subscribed to my MacBook account and it is not allowing me to access adobe on my Mac. All of my photos are in that account how do I get back into it? Please help I have clients photos in there.

Hi everyone,I need some help with an issue. On April 23rd, I noticed that my free trial had expired and I was charged £47.99 for a subscription. I immediately canceled it, and now there’s nothing showing under my account except the invoice for £47.99.I haven’t received a refund or any confirmation of the cancellation. Under the “Plans” tab, there’s nothing listed, and the main page only gives me the option to renew the plan.What should I do next?Thanks in advance!

We are now having a similar issue with invoicing by Adobe. Normally, when we go to our "Plan" we can bring up any invoice we want – in practice this is just the last three months so that we can complete VAT Return. When we call up our "Plan" now, the screen looks different and when we call up invoices, the Adobe screen presents us with our very first invoice only (this is 10 years old).  If we try to look at that, it tells us that we have no invoice history.  But the real point is that we have not yet found a way to look at the recent invoices.  This is a considerable concern because we cannot now complete our VAT return with just a few days left before our outsource accountancy provider must have the information in order to comply with legal requirements.  Any suggestions for solving this would be greatly appreciated.

 "I would like to request a refund for an annual subscription fee that was deducted from my account despite canceling the subscription immediately after signing up. Could you please guide me through the refund process?"

BonjourMa carte bancaire est arrivée à échéance, je rentre ma nouvelle carte, je règle le prélèvement en cours, ma banque accepte le paiement, mais rien n'est prélevé et un bandeau s'affiche sans arrêt me disant que je dois modifier mes coordonnées bancaires. J'ai refait plusieurs fois la manipulation, mais rien n'y fait, ma nouvelle carte n'est pas prise en compte. Pouvez_vous m'aider ? Je ne veux pas que mon abonnement soit suspendu !!Merci beaucoup.Didier Mur

How to delete my credit card details

cancel my free trial 

Hello,I extended my subscription yesterday by a year with the help of support, unfortunately today I wanted to log in and it shows me that I do not have a paid subscription. More than 24 hours have passed since the purchase. Additionally, I took Adobe Acrobat AI and it shows me in the account.

Hello,I noticed that the automatic renewal of my subscription scheduled for May will increase from €47.99 to €67. That’s quite a significant jump, especially for a small business owner like me.Could you please explain this change?Since the general price increase happened back in 2023, I’m surprised to see my rate changing now, considering it has remained the same since 2022.I must admit, this is going to be difficult for me.

I have been waiting for 3 hours now for someone to take my support question. Three hours! Adobe tried to make me "talk" to their robots but I need to talk to a person - but there are no humans at Adobe Support.Or are they having the longest cooffe break ever?No.There is no one there! But they do take our money every month.Is it even legal to take customers money and not deliver the whole package but pretend like you would? 

 I've entered two of my debit cards, and neither is accepted, even though I have enough balance.I tried to purchase the subscription a while ago, but I was charged, but I couldn't access the program. I received a refund shortly after. I'm from Mexico and would like to know if there's a solution.

This is similar problem as https://community.adobe.com/t5/account-payment-plan-discussions/i-am-being-charged-a-monthly-amount-for-a-product-that-is-not-listed-in-my-plans/m-p/15170620#M62220 , last month I tried Adobe Pro and I cancelled it few days after - within the trial period, since I didn't see any acive plans after cancelation I though that's it, but imagine my suprise when today I got billed for monthly subscription of Adobe Pro, I see in my orders a monthly invoice tight to my original order of 0.0 EUR (which was the free trial that I cancelled).    Now what the hell am I supposed to do, I searched for an email or phone to talk with someone, but all you have is the virtuallassistant which tells me that in order to talk to agent I need to have an active plan - if I don't have any plans then why do you bill me ... see the screenshots, how do I cancel something that I don't have?   To save some time, I don't have any other email tight to account and I di