Account, Payment, & Plan

Hi I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.Adobe Express member since 2026 Never had LinkedIn Premium, not even a free trial Adobe benefits page shows the offer as redeemable for me Based in IndiaCould you please help resolve this?  

Hello,I am writing to request a full refund for two accidental subscription charges on my account. I recently signed up for Adobe Acrobat, and the AI Assistant add-on was also mistakenly purchased right after.Both of these charges were entirely accidental, and I have not used either of the services.Could you please assist me in cancelling both the Adobe Acrobat subscription and the AI Assistant add-on immediately, and processing a full refund for both charges? I can provide Invoice for the purchaseThank you for your help.

Ich bin Studentin und Adobe fragte mich vor ein paar Monaten nach einer weiteren Studienbescheinigung. Diese habe ich hochgeladen und sie wurde mir als gültig und OK bestätigt. Trotzdem bucht Adobe mir seit Monaten die normale Gebühr für das Abo ab, was als Studentin, die auf die Produkte angewiesen ist, ein echtes Problem ist. Warum ist bei Adobe niemand in der Lage nach Schritt 1 auch Schritt 2 (korrekte Betragsabuchung der Studentengeühr!). Seit über 3 Monate!Bitte Adobe-Team. Kümmert Euch endlich. Danke!

I am trying to pay for Adobe Creative Cloud. But everytime I get an error  The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.  I have tried several different cards but it throws the same error. I have contacted my bank(s) and they say everything is fine with my card.

Hello,I would like to ask for help regarding my Adobe Illustrator subscription.I am currently being charged approximately €24 every month for Adobe Illustrator. However, I am supposed to have access through a complimentary Adobe Creative Cloud code that I received as an Adobe Stock Contributor reward.I can provide a screenshot of the redemption code and any additional information needed for verification.Could you please investigate why I am being charged despite having redeemed the complimentary contributor benefit? I would also appreciate your assistance in restoring the free plan associated with my contributor reward and reviewing whether the recent charges can be refunded if they were applied in error.Thank you for your time and support. I look forward to your assistance.Kind regards, Olesia Kotekevska<Removed by Moderator> 

I recently uninstalled the PRO version of Acrobat Reader. I then installed the free version. How can contact Adobe to make sure they stop charging me for the PRO version?Thanks.

After I received this cancellation on 16th I still got debited today 26th 

Hi,I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe has taken the payment from my bank account 

I have followed the online instructions to cancel my free trial of Elements but it’s not showing up as a plan on my account, so there’s nothing I can do.I want to be sure that I’m not charged when the trial runs out as the software doesn’t suit my needs. There’s no way to contact via email. It’s really frustrating. Can anyone please help?

Soy usuario antiguo, ya no tengo periodo de prueba gratis, hoy me hicieron la facturación automática de un nuevo mes, pero me cobraron más de lo habitual, normalmente pagaba $39.000 y esta vez el débito fue por $97.000, y quiero cancelar el plan, estoy dentro de los 14 días pero no sé cómo o a quién solicitarle formalmente el reembolso, necesito ayuda

I just found that i am being charged with two different subscriptions at two different prices, one 158 per minth and the other 228 per month. How can i get a refund?

I signed up for what I thought was a free trial, but it would not let me cancel and it turned into me being charged $24.95 a month for over a year now, because when I tried to cancel, I was told it was going to cost almost $200 to cancel.I never use this app. I just pay for it every month.today when I actually wanted to use it, I couldn’t use anything because I was told that I had a free version and I had to sign up for a premium account even though I’ve been paying for a premium account for over a year.I tried to contact someone to help me, but there’s no phone number. There’s no email AI sent me a link which I could not click on.How can I use the service that I’ve been paying for for over a year? 

I signed up for what I thought was a trial version but I wasn’t able to cancel so I’ve been charged for over a year $24.95 every month.I never use the service. I just pay for it every month.so today when I login and try to use it, it tells me I can’t use anything because I have a free version.I try to get help but AI is worthless and there’s no numbers or email to talk to an actual person. How do I resolve this issue?

I'm trying to redeem the "3 free months of LinkedIn Premium Career" partner benefit from my Adobe Benefits page (Partner perks), but I keep getting an error from LinkedIn: "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions."Details:- My plan is Adobe Express Premium (received via Airtel), member since 2026.- I'm in India, and a friend with the same Airtel Adobe Express Premium plan redeemed the same offer successfully on the same network, so the offer is available in my region.- I have never had LinkedIn Premium or any LinkedIn Premium free trial before, so I should pass LinkedIn's "new user" requirement.- I clicked the LinkedIn benefit link from my own Adobe Benefits page, not a shared link.- A brand-new LinkedIn account with no history also gets the same error, which makes me think the coupon tied to my Adobe account may already be consumed or flagged.Could you please check the status of the LinkedIn

me free trial subscription ended and i forgot to cancel it and was charge for my adobe illustrator. i have all ready cancelled the plan to because i was charged today and i message saying weve processed your cancellation request ,and your subscription to illustrator will end on 27 june 2026. today is 3 rd june and i cancelled it today so am i not in the 14 day window for a refund

I want to receive my monthly invoices automatically via email. Where exactly in my account can I find the settings for that?

Ich habe 2024 ein Creative Pro Abo für Eductor abgeschlossen. Bisher waren die Abbuchungen immer korrekt. Nun habe ich gestern gesehen, dass mein Status als Educator erneut verifiziert werden muss. Der volle Betrag für das Abo wurde mir aber bereits abgebucht.Wird die Rechnung automatisch korrigiert, sobald ich die Verifikation erneut erfolgreich durchgeführt habe? Und gibt es dabei eine Frist zu beachten?

I canceled my free trial within the 7 days. Today I got billed. How do I get a refund? Can’t find a customer service number anywhere!

CHIEDO RIMBORSO DI 35 euro perché non sapevo di avere questo abbonamento!!!!! Grazie  attendo vostre sulla possibilità di averlo ?

I started the 7-day InDesign trial for a university project. Unfortunately, I forgot to cancel before the trial ended and I was charged today. As soon as I noticed the charge, I cancelled the subscription immediately. It has been 7 days since i started the free trial and today i got charged and cancelled it. I have not intended to continue the subscription and would like to kindly request a refund for today's charge but i don't know how to request it.I would really appreciate your help.

I bought an annual subscription for an Adobe cloud from the salesperson on the phone. She  lied to me and misled me with the information.I had to pay for a yearly subscription and she forced me to get an additional AI software which I didn't need to complete the offer.  However on my Adobe account there was a 50 percent subscription offer and option to pay monthly, I called Adobe customer service straight away and cancelled the subscription and signed for a monthly option. I am desperately trying to get my money back £530 for the cancelled subscription since the 20th of March. Made endless amounts of phone calls and was promised a refund on the phone and in emails from Adobe staff. But it has never been finalized.  It is utterly disgraceful, they stole my money and I am loosing my hope to ever get it back.  Please help me with any suggestions on how to get justice from this awful company that treats their customers so poorly.    

Mein Warenkorb enthält einen Artikel, den ich löschen will, jedoch finde ich den Warenkorb nicht.Was muss ich tun?

I was on trail period of my adobe podcast and i get charged rs 797 today and i cancel my membership today itself after the payment charged i need my refund