Account, Payment, & Plan

Hi Community Managers,!--tgqphd|[]-->!--tgqphd|[]-->I am an active Adobe Express Premium subscriber via the 12-Month Airtel India Bundle promotion. I am located in India.!--tgqphd|[]-->!--tgqphd|[]-->When trying to claim my 3 Free Months of LinkedIn Premium member perk, I continuously get the "Ineligible / select regions" error. To troubleshoot, I have already tried clearing my cache, incognito mode, and as suggested in a previous reply, I even tried redeeming using a mobile phone's updated non-opera browser with Wi-Fi disabled using cellular data. Nothing works.!--tgqphd|[]-->!--tgqphd|[]-->Because my plan is partner-sourced through Airtel, the automated tracking link is completely broken. Could an Adobe employee or administrator please look at my Adobe ID backend token and manually issue a fresh, working promotional link or code? Thank you!

Title: Urgent: LinkedIn Premium Partner Perk Link Glitching / Account Eligibility ErrorHi Adobe Team,I am trying to redeem the 3-month LinkedIn Premium benefit included with my Individual Creative Cloud subscription. However, the redemption link is glitching.When I click "Redeem," it redirects me to an error page stating that I am not eligible or that the offer is not valid.I have already tried the following troubleshooting steps to rule out local browser issues:Cleared my browser cache and cookies Tried accessing the link via a Private / Incognito window Switched from my home Wi-Fi network to mobile data to bypass any network restrictions Tried multiple desktop browsers (Chrome and Firefox)The issue persists across all networks and devices, indicating a backend routing or regional account error. Could a community manager please look into my account and escalate this to issue a manual voucher code?Thank you!

Im trying to subscribe for lightroom and photoshop 

I forgot to cancel my subscription during the trial, and for the moment I can’t change my payment methods as I don’t have the means to pay it now. The payment didn’t go throught, and I’m still in the 14 day period. Would it be possible to ask for the cancellation of the subscription? Thank you for the help!  

I’m about to graduate high school, and as such will lose ~200GB of Ai, Ps, and Lr stuff I’ve made. I already have a student plan through the university I am due to go to. Is there any way to transfer files directly between the two or would I have to go through a personal account first?

Merhaba, kartımdan bugün ‘EPOS Adobe.com’ adıyla 615 TL çekildi. Bu işlem bana ait değil ve Adobe hesabımda böyle bir abonelik görünmüyor. Bu ödemenin hangi hesaba ait olduğunu kontrol edip iade edilmesini rica ediyorum.”

“There is an issue with your payment details. Please update your payment information.”But my GCASH account is very much active. What is the problem with my account?And so, I need to cancel my subscription but it won’t let me because of this error.Can you please help me. 

debido a que tenia el plan gratuito en una cuenta diferente no pude cancelarlo a tiempo

Hello,I need urgent help from an Adobe Employee to fix my account status.In November 2025, I purchased a legitimate 12-month prepaid license for "Adobe Lightroom 1TB" via Amazon and redeemed it successfully on ://adobe.com.Separately, I had an older, recurring subscription on the same account which I canceled effective May 30th, 2026. Unfortunately, probably due to a system bug, the cancellation of that old subscription completely wiped out my remaining prepaid Amazon license as well.My account now shows "No active subscription", even though I am legally entitled to use Lightroom until November 2026. I contacted the phone support, but the agent unfortunately did not understand the issue and just insisted that "I canceled it myself", completely ignoring the prepaid history.Could a moderator please look into my account history and manually restore the remaining months of my prepaid code? I have the Amazon invoice and the 24-digit redemption code ready.I have since purchased a new license

Quiero eliminar mis metodos de pago pero me arroja error

i wanted to try out the free plan, and i cancalled it before getting billed, i recieved an email and everything confirming the cancelling of my subsription, but then in a few days i got billed and found the plan was still somehow ongoing and thats already unpleasant enough but it was fine since i got a refund and cancelled the plan but now when i got the refund today just about 10h later i was once again billed this time there is no ongoing plans and nowhere on adobe can i find that theres a billing record after the refund. respectfully i feel scammed and want to get a refund and remove my card especially considoring i have seen multiple cases online where something simmilar happens to people and they dont get help. if any sort of proof of a transaction on my side is needed i can link photos i just wasnt sure if i should link them here.

플랜 변경하여, 카드 결제 완료까지 되었는데,  “곧 이플랜을 관리할 수 있게 될 예정입니다”라고만 뜹니다. 빠른 조치 해주세요. 

Hi I'm getting the error "You are not eligible for this promotion. This promotion is limited to eligible LinkedIn users and is available only in select regions." when trying to redeem the 3 free months of LinkedIn Premium from my Adobe benefits page.Adobe Express member since 2026 Never had LinkedIn Premium, not even a free trial Adobe benefits page shows the offer as redeemable for me Based in IndiaCould you please help resolve this?  

Hello,I am writing to request a full refund for two accidental subscription charges on my account. I recently signed up for Adobe Acrobat, and the AI Assistant add-on was also mistakenly purchased right after.Both of these charges were entirely accidental, and I have not used either of the services.Could you please assist me in cancelling both the Adobe Acrobat subscription and the AI Assistant add-on immediately, and processing a full refund for both charges? I can provide Invoice for the purchaseThank you for your help.

Ich bin Studentin und Adobe fragte mich vor ein paar Monaten nach einer weiteren Studienbescheinigung. Diese habe ich hochgeladen und sie wurde mir als gültig und OK bestätigt. Trotzdem bucht Adobe mir seit Monaten die normale Gebühr für das Abo ab, was als Studentin, die auf die Produkte angewiesen ist, ein echtes Problem ist. Warum ist bei Adobe niemand in der Lage nach Schritt 1 auch Schritt 2 (korrekte Betragsabuchung der Studentengeühr!). Seit über 3 Monate!Bitte Adobe-Team. Kümmert Euch endlich. Danke!

I am trying to pay for Adobe Creative Cloud. But everytime I get an error  The operation may fail for various reasons. Double-check your payment information and make sure you entered it correctly. If this problem persists, you may need to use a different payment method or contact your bank.  I have tried several different cards but it throws the same error. I have contacted my bank(s) and they say everything is fine with my card.

Hello,I would like to ask for help regarding my Adobe Illustrator subscription.I am currently being charged approximately €24 every month for Adobe Illustrator. However, I am supposed to have access through a complimentary Adobe Creative Cloud code that I received as an Adobe Stock Contributor reward.I can provide a screenshot of the redemption code and any additional information needed for verification.Could you please investigate why I am being charged despite having redeemed the complimentary contributor benefit? I would also appreciate your assistance in restoring the free plan associated with my contributor reward and reviewing whether the recent charges can be refunded if they were applied in error.Thank you for your time and support. I look forward to your assistance.Kind regards, Olesia Kotekevska<Removed by Moderator> 

I recently uninstalled the PRO version of Acrobat Reader. I then installed the free version. How can contact Adobe to make sure they stop charging me for the PRO version?Thanks.

After I received this cancellation on 16th I still got debited today 26th 

Hi,I subscribed a free trial for one week and then i cancelled the subscription one day before it expired .But adobe has taken the payment from my bank account 

I have followed the online instructions to cancel my free trial of Elements but it’s not showing up as a plan on my account, so there’s nothing I can do.I want to be sure that I’m not charged when the trial runs out as the software doesn’t suit my needs. There’s no way to contact via email. It’s really frustrating. Can anyone please help?

Soy usuario antiguo, ya no tengo periodo de prueba gratis, hoy me hicieron la facturación automática de un nuevo mes, pero me cobraron más de lo habitual, normalmente pagaba $39.000 y esta vez el débito fue por $97.000, y quiero cancelar el plan, estoy dentro de los 14 días pero no sé cómo o a quién solicitarle formalmente el reembolso, necesito ayuda

I just found that i am being charged with two different subscriptions at two different prices, one 158 per minth and the other 228 per month. How can i get a refund?

I signed up for what I thought was a free trial, but it would not let me cancel and it turned into me being charged $24.95 a month for over a year now, because when I tried to cancel, I was told it was going to cost almost $200 to cancel.I never use this app. I just pay for it every month.today when I actually wanted to use it, I couldn’t use anything because I was told that I had a free version and I had to sign up for a premium account even though I’ve been paying for a premium account for over a year.I tried to contact someone to help me, but there’s no phone number. There’s no email AI sent me a link which I could not click on.How can I use the service that I’ve been paying for for over a year?