Account, Payment, & Plan

Olá, bom dia!  Entrei em contato hoje pelo o telefone que vocês disponibiliza para contato. E fui atendido pelo o Gonçalo. Ele me atendeu super bem! E me ajudou gerando o meu boleto para pagamento do plano. Mas o beneficiário que ta no boleto é PPRO BRASIL LTDA - CNPJ:21.041.840/0001-72 - R BELA CINTRA, 1149  CONSOLACAO  São Paulo. Preciso saber se é de confiança e se isso pertence a vocês. Por favor! Preciso da resposta urgente.

Min fotoplan blev væk, har nu nyinstalleret, men kan ikke åbne programmerne

I accidentally clicked on to cancel my subscription and don't wish to do this.   

I have a long standing account with Adobe. Recently I changed plans from ‘Photography plan’ to ‘Lightroom plan with 1TB’. Now I would like to update the Lightroom Classic software to the new v.14 however it will not provide the update. It appears there is a billing issue. The account was last paid on 22 March according to my account tab on the web part of Adobe. This is an annual plan paid monthly.On the next line of text I can see that the Adobe system is waiting for the old plan ‘Photography plan’ to be paid and that there is a ‘billing issue’.  I no longer require this plan. I thought I had stopped it. There is also a line of text saying there is $0.00 monthly owing. But this is stopping Adobe from providing the Lightroom Classic update to v.14.Could someone advise how I might get ‘off’ this Photography plan and allow Adobe to update my Lightroom Classic as part of the already paid for ‘Lightroom plan with 1TB’.   TIA   [Mod: Moved to the Account, Payment & Plan f

I couldn't use the advanced features of Lightroom after I paid, and the Google Store support team told me they couldn't process my refund after I paid, they needed Adobe to process the refund, and gave me your email. Email reply asked me to post here for help.  I purchased a 1 month subscription using the internal purchase feature in the Lightroom app. The subscription plan has not been recharged to my Adobe account, and I can't resume purchases now, nor can I resubscribe, and my Lightroom is completely unavailable. I checked through Adobe customer service, but I didn't find that the relevant subscription was recharged to my account.  I contacted the Google play support account again and they said that the recharge had arrived in Adobe's account and they were not entitled to a refund. “Your Google Support Inquiry: Case ID [4-3121000038960]” Please complete the refund!     

Hi,I forgot to cancel on time the subscription to Lightroom mobile but I would like to be refunded because I won't illuse the service. I cancelled on the google subscription center but was not able to get refund. How can I apply for it?

Hallo, er word mij een bedrag van 37€ aangerekend, maar ik heb mijn lidmaatschap opgezegd, heb hier ook een bevestiging van, dus waarom worden mij nog steeds facturen aangerekend ??? Philip

A week ago or so I used a free trial for this app. My friend needed it and I don't even know what this app does. I use adobe premiere pro in school but nothing else adobe. I set a reminder to cancel my free trial and so I did, or at least I thought I did. So now $70 just came out of my bank and I needed that money to pay for some bills. Guess i'm 70 dollars short now and will have to work a couple shifts to make that up. 😕😕

Hola, estoy intentando de hablar con soporte via chat pero no aparece ningun agente disponible. Ya hace horas estoy esperando sin respuesta. ¿Cómo puedo solicitar un reembolso del último cargo de mi suscripción? Supuestamente tenía que expirar (lo había cancelado previamente) pero se renovó. Gracias

 Quiero cancelar mi suscripción pero ya me hicieron cargos y como no se concretan por no tener fondos sufucientes esa tarjeta, no me da la opción de cancelación, solo editar los datos para hacer el cargo... ya busque en todas las preguntas frecuentes, tutoriales, la IA, nada ayuda, parece que necesito pagar forzosamente y de ahí cancelar ¿o qué puedo hacer?

I made a purchase on my Adobe account for Substance 3D Texturing, but the apps are still locked. The money was taken out of my bank account and showing in my invoices on my Adobe account but I still cant access the apps. Ive waited over 8 hours and I still cant access them. Any help would be greatly appreciated! 

I need assistance with the cancellation process, please. Thank you,WF

hi ım a cartoon and animation studentCreative Cloud was finished and I bought it again using a different card. Originally priced at 900 TL, I bought Creative Cloud for 382 TL with a discount, it would be 400 a month later. This month my bill is 900 TL and I don't know why it doesn't appear in my account history, it says Adobe in my card history. It shouldn't be this easy to scam people. Why did something that was shown as 382 TL on sale show up as 900 TL in my account? Moreover, Adobe already wrote that it would be 382 TL next month, so why did they charge me 900 TL? I'm sorry but I don't want to be ripped off. Just think, 900 dollars is withdrawn from your account and you can't even find the reason...

Why is the billing information update page always appears on startup given that had already been updated?

 Dear Adobe Team,I hope this message finds you well. I am writing to request the official launch of Adobe services in Pakistan, a country with a growing community of creative professionals and students who rely on Adobe's creative software.Recently, I had the privilege of interacting with one of your moderators, @behicalpaytekin, who provided invaluable guidance. This experience reinforced my belief in the importance of making Adobe services accessible to all nations, including Pakistan.By introducing an affordable subscription plan accessible to all, Adobe can empower individuals from diverse backgrounds to unleash their creative potential. This step would not only benefit our community but also align with Adobe's mission to foster global creativity.I kindly ask Adobe to consider launching its services in Pakistan, thereby enabling countless individuals to access your exceptional tools and contribute to a more creative and innovative world.Thank you for your consideration.Sincere

Has anyone else had this trouble and what did you do?? I am being charged for a plan and have access to several apps through which I no longer use. I went to cancel my subscription but when I go to see my plans it says I don't have any. Because I apparently don't have any plans (though I am still being charged and can use several apps) Adobe won't let me contact them through email or phone. I can only use the chatbot which sends me in circles saying I don't have a plan and to get any further I need a plan. I am being charged $80 something a month for a plan I am not using but I can't cancel it because apparently it doesn't exist.  Has anyone else encountered this? Where can I contact someone from Adobe to help? Does anyone have an email address or number I can have to help? I have seen other users post similar issues around 2021 but the response they receive is from someone responding saying that no one in the community can help and to contact Adobe. DO NOT RESPOND

HEY, WHAT THAH?! My trust in Adobe has been shaken!  While doing our taxes for I have only JUST discovered that Adobe appears to, without my permission, automatically signed me up for a Pro Bundle Membershio and has been charging my credit card for BOTH  the Pro Membership (which I never signed up for a free trial for) AND my original membership (which I subscribed for in 2015!) FOR A FULL YEAR! What the heck is actually going on here? Have they done this to other long-term customers?!  How do I get my money back?                              In doing some quick research I also learned that The Federal Trade Commission (FTC) filed a lawsuit against Adobe and two of its executives, alleging that Adobe deceived consumers by hiding early termination fees for its subscription plans and making cancellations difficult, potentially violating the Restore Online Shoppers' Confidence Act! ps:

Hallo, ich habe heute eine Zahlungsbestätigung von Paypal über 35,69 Euro bekommen.Als ich mich mit meinem Account bei Adobe eingeloggt habe, um das Abo anzusehen, wurde mir klar dass ich momentan kein aktives Abonnement laufen habe. Sprich; ich kann nicht mal etwas kündigen. Im Chat kann man mir nicht weiterhelfen, dort wurde mir nur mitgeteil dass unter meine e-Mail keine aktiven Mitgliedschaften laufen würden.Nun frage ich hier nach Hilfe und hoffe auf eine schnelle Lösung des Problems, denn ich bin nicht bereit für ein Produkt zu bezahlen, welches ich nicht mal gekauft habe...!

I did not sign up for this. How do I cancel & get my money back?

Dear Adobe Support Team,I am trying to purchase an Adobe Student Plan subscription, but I keep encountering a payment error. I have ensured that my card allows international and online transactions, and I have also contacted my bank to confirm that there are no issues on their end.To troubleshoot the problem, I have:Tried using different browsers and devicesAttempted payment with a different Adobe accountUsed both my computer and mobile deviceVerified that my payment method is valid and functionalDespite these efforts, the payment still fails. Could you please assist me in resolving this issue? If needed, I am happy to provide any additional information regarding my payment attempt.Thank you for your assistance.

   Salve vorrei disdire il mio abbonamento, ma ho visto che dovrei pagare 95€, non mi sembra giusto. Io ho avuto l'abbonamento per più di 6 anni. Non è giusto.

Dear Adobe Support Team,I am trying to purchase an Adobe Student Plan subscription, but I keep encountering a payment error. I have ensured that my card allows international and online transactions, and I have also contacted my bank to confirm that there are no issues on their end.To troubleshoot the problem, I have:Tried using different browsers and devicesAttempted payment with a different Adobe accountUsed both my computer and mobile deviceVerified that my payment method is valid and functionalDespite these efforts, the payment still fails. Could you please assist me in resolving this issue? If needed, I am happy to provide any additional information regarding my payment attempt.Thank you for your assistance.Best regards,

I missed the stupid cancellatin period by two hours. I was hospitalized and needed the trial to do two things, sign a form and edit my resume. I missed it by two hours and I can't keep doing this. I don't use adobe acrobat at all and you charge me for cancelling!!..... I can't do this anymore, I don't have a family to rely on after covid and I've been neglecting payng for my medication. It has been 3 months since I last went for my medication becase I can never save up for it. At this point,  I want to die

J'ai mon fils qui a pris mon téléphone et il m'a fait un abonnement comment l'annuler s'il vous plaît

hi, my organization got a mail of Adobe with following parameters Sender display nameAdobeSender addressmail@mail.adobe.comSender mail from addresscamp@mail.adobe.com is this a legid mail of adobe?title : Information importante sur votre compte Adobe french for , important information about your account i posted a screenshot, deleted account name thanks for answer and feedback