Account, Payment, & Plan

I've been paying for adobe animate since Jan 1st but I don't use it so I've been trying to cancel it. EVERY time i let it get to the 3 day mark and go to adobe it throws a payment error and forces me to fix it before i can do anythingI dont want to do anything. i want to cancel this stupid plan and im not paying $100 because i chose the "annual plan, paid monthly" when that was the only plan shown to me (and still shown to me when I go to "find a better plan") for animate that was under $100

Could we update the payment method to billing us directly, allowing us to make payment upon receiving the invoice, instead of the current method of automatic deduction from a pre-registered credit card with Adobe? Please advise. 

I think its crazy how there is an extremely expensive cancellation fee for adobe illustrator.... I'm literally a student and wanted to give it a try for a month and it won't let me cancel anymore because I will have to pay a $149 cancellation fee for a service I am BARELY using. I wanted to TRY it and I don't find it useful for me. I can't afford this fee but now I can no longer cancel. I am extremely dissapointed and this is such a sneaky way from this company to try and take money from us. I want to cancel my membership now. Someone please assist me because this is just wrong and decieving... If I had known from the beginning I would have never subscribed to this. I customer service is not good either and I am just talking to an AI robot. Please help me somebody.  

Don't know where to leave a review so I'm leaving one here. I wanted to get Adobe for a month to just test it out and see if I liked it but by the end of the month I wanted to cancel It but then was given a $99 early cancelation fee. Just because I didn't use this for a year I'm now being charged. This is beyond stupid seeing as I just wanted to test It out. Adobe is a money-hungry company that is way overpriced and I'm beyond livid. I'm a poor college student trying to get by and simply can't afford to deal with this. beyond disappointed...

Adobe Express per utenti singoli è gratuito.Poi al momento della accettazione vengono richiesti 12 euro al mese.Come mai?

Hello, please help. I Cancelled a trial program right on the same day 17th of April. I also got an confirmaion email, only to just see right now( when I got a message from my bank that adobe pulled some money  !) That it got never cancelled, I just did it again? Whats happening???? Please help as my Emails come back.  I want my money back!

Help us refund the money for an accidental purchase of a premium subscription for a year. The support team can't and doesn't seem to want to help with this. Subscription was made through Google Play

I received an email on April 25 8:57AM that says my payment method has been verified, and a pending debit card of $472.47 will be processed within 24 hours.I concluded that this email is scam because I noticed of this email at April 26 past 9PM(24 hours already passed) and I checked my bank account and there's no record of paying $472.47. I created an account just to post this scam email to the Adobe community and hopefully whoever did this will get what he or she deserved.  Please take a breath and ask yourself if you feel and see something strange before you attempt to follow what this suspicious email say because panic attack and forced impulsive action are what they wish for easy money. 

Can I pay the total annual creative cloud that I am paying monthly? When I finish paying for it, would the program be completely mine?

I started at 9.49am est. I called and had to cancel my old subscription because I no longer have access to that email. I set up a new onlne account and was sent a payment link to fill in to be able to purchase the creative suite at a discounted price $29.99/month. I had  my boss fill this out and I tried to use Illustrator. It sent me to a link that wanted me to pay $59.99/month. I called customer support back at 10.47am est. I have been sent from department to department and hung up on multiple times. I was repeatedly told that $59.99/ month was the best deal they could offer me even though I had a quote for $29.99/month. I then spoke to a guy who was very helpful - but told me the very best deal he could do for me was $69.99/month. I explained the quote and he said that the quote was not helpful. We went back and forth - him saying $69.99 and me trying to give him my quote number so he can see I was offered a deal for $29.99/month. He had me on hold for 20 min or so - checking b

Hello,I think I am getting scammed!!! I subscribed in 2 trials for Adobe illustrator and Adobe stock and I cancelled the 2 trials 1 day before ending.Yesterday I found out that Adobe took the money from my bank account even the subscription is cancelled.Today I am trying to communicate with an agent and the chatbot keep rejecting me by saying that I am not allowed to do so because I don't have an active subscription!!!Should I pay for a plan to communicate with an agent in order to get a refund for a plan already cancelled before the deadline??

hi guys. have you received the Form 1042-S? i have sent 3 requests to adobetax@adobe.com in january, february and march. but still no response from them. this april 30 is my deadline to file my taxes. i feel worried if they do not send me the Form 1042-S. can you guys suggest how to email them?

Hi there,Long-time customer here. Today, via the "Manage Account" function online, I downgraded from All Apps ($61.79) to Lightroom only ($20.59). I was surprised to see that I was immediately charged for the change, despite having already paid $61.79 for All Apps on 4/3. It seems as though I should not be charged for that change until my usual billing date (third of each month), or, conversely, should be refunded/prorated/something besides being charged again... Can someone at Adobe please advise?  Thanks, 

As I have put in the subject line of this message, I just renewed my subscription, I opened Lightroom Classic and I have the following message:We can’t verify your subscription status.This is the last day of your Lightroom Classic subscription.We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. What is going on? any help will be greatly appreciated LR version 14.3Windows 11 

Fiz uma assinatura do pacote Creative Cloud Services, como Aluno utilizando email da minha instituição de ensino "@___.edu.br", o pagamento foi processado e lançado no cartão, recebi o email de confirmação da Adobe,  mas não aparece nenhum pedido nem plano ativo no meu perfil. Apenas a mensagem "Não há itens disponíveis."Não consigo entrar em contato via Chat do Suporte da Adobe, pois aparece uma mansagem "Entre em contato com o administrador para obter ajuda". Preciso que solucionem o problema o mais breve possível! 

I bought a plan of 2,6400 won, but I wonder why it costs 39600 won extra

I purchased LightRoom through the Apple App Store but I'm not very comfortable with the Cloud library. If I wanted to, could I move my account from LightRoom to LightRoom Classic?

Niesłusznie pobrana oplata  

Every month, a fee for Illustrator is being charged to my card, but I can't figure out which account it's linked to. What can I do?   <Title renamed by MOD>

Hi everyoneI’d like to know if anyone else has been charged extra when renewing their Creative Cloud annual plan.In my case, the monthly fee jumped from 29.99€ to 55.84€ without any clear explanation.Thanks in advance

I have taken annual monthly plan but suddenly i got the message Auto-pay activated for INR 20000. How to resolve this? 

buenos dias ayer cancele mi periodo de prueba y resulta que hoy he amanecido con un cobro de 36.21€ en la cuenta del banco. puedo pedir mi rembolso y donde lo solicito?

Preciso de ajuda urgente. Sou assinante do Plano de Fotografia 20GB, utilizado para meu trabalho diário com o Lightroom. Todas as cobranças sempre foram feitas normalmente no meu cartão de crédito, e a fatura do mês passado foi paga corretamente.No entanto, recebi uma notificação dizendo que o débito não foi realizado e minha conta foi suspensa. Estou extremamente decepcionado, pois não houve nenhum erro da minha parte. Para piorar, meu contrato foi cancelado, e agora:Não tenho acesso ao meu plano;Estão me cobrando um valor mais alto para recontratar;E mesmo assim não consigo concluir a nova assinatura.Preciso de uma solução imediata e já não sei a quem recorrer, pois o atendimento humano praticamente inexiste no suporte e parece que não dão a mínima para os clientes brasileiros. 

I TRIED CANCELLING AND IT WONT WORK IT JUSY TOOK 25 DOLLARS OUT OF MY ACCOUNT AND I STILL CANT CANCEL

Bom dia Fiz o pagamento da Criative Clood já a mais de 48h e até agora aparece como se não tivesse pago.Alguem pode me ajudar?