Account, Payment, & Plan

Why am I being charged an extra £13. a month? I'm a student and can't afford this. When I try to cancel Adobe wants a £144. cancelling fee? This is a horrible way to treat customers.

Bien le bonjour,J'aimerai annulé mon renouvellement automatique, mais pour cela il est nécéssaire de résilier l'abonnement. Avant de validé l'opération il est indiqué ceci :"Voulez-vous vraiment annuler ?Petit rappel : vous n’aurez plus accès à vos applications pour postes de travail et votre espace de stockage sera réduit à 2 Go."Cela veut-il dire que une fois annulé, je n'aurai directement plus accès à mon application ou alors je pourrai encore l'utiliser durant le mois déjà payé?En vous remerciant d'avance pour une éventuelle réponse 🙂

Adobe PDF reader - must I cancel after 7 day free trial and how? It don't pick up my email address.

I need to log in to the Adobe Store to update my credit card, but I have been getting a 404 not found error for the Adobe Store Turkey page for two days.

Price Increase Of 66.7% From February 2024 for Adobe Pro Only, £9.98 to £16.64/month. Outrageous!! Any other user had the same email. I will be cancelling and investigating a work around. 

플랜을 취소를 했는데 추가로 같은 금액으로 돈이 빠져나갔습니다.이에 맞게 저는 추가로 돈이 나갔을 때 맨붕이 오면서 화도 났습니다. 환불 요청드립니다.

How do I get a refund for a cancelled subscription? My account was charged $40.2 after I cancelled the subscription

Bonjour,Je rencontre actuellement un problème concernant ma souscription à la formule All Adobe Cloud 100 Go. Voici les détails de la situation :Initialement, j'ai demandé un renouvellement de ma formule All Adobe Cloud 100 Go, mais j'ai reçu par erreur une souscription à la formule Adobe Photo.Après avoir constaté des messages de paiement sur Illustrator et InDesign, j'ai contacté le support qui a annulé la formule Adobe Photo et a créé une nouvelle souscription à All Adobe Cloud 100 Go.Depuis, aucun logiciel ne fonctionne en raison d'une erreur de serveur (selon l'assistant du support).Ce matin, le support a annulé mon inscription pour des raisons techniques et m'a promis une nouvelle inscription avec un essai gratuit de 7 jours, le temps de recevoir les remboursements des précédentes souscriptions.Cependant, depuis ce matin, rien ne fonctionne toujours pas.Je sollicite donc votre aide pour résoudre ce problème au plus vite, car cela impacte mon travail quotidien. J'aimerais :Obtenir

This post is about help and how customer support is. It was two weeks ago when I temporarily lost access to my account with a subscription. I contacted support to ask for possible solutions. I was offered to transfer my subscription to my other account. I agreed. Support said that the activation code will be sent in a week. A week has passed, but there is no response, and as a result, almost 2 weeks later, I receive an email saying that they cannot send a new activation code and need to contact the reseller. I was surprised, because the support convinced me that they could reschedule the subscription. As a result, I spent more than three days trying to find solutions from support, and as a result, they say exactly the same thing and can't help me. That's how I was left without a subscription, without an account. The code was received in the MyASUS application as an inclusive laptop user. I'm shocked..left me with nothing.    

I tried the 7 day free trial and used it a little, but I didn't really care for it too much, but I forgot to cancel the subscription. I canceled it this morning after I noticed a charge for it on my account pending for today.

Can anyone explain to me why I can't delete my credit card information at all? Why there is no delete option in edit section? 

Would like to lodge a complaint over my case.  ADB-34900915-B7J8I contacted their customer support like a week ago to work on 2 things.1. Extract a 1 month billing that was for may 2024.2. To migrate our account from Digital River to Adobe Store.This was advised by Adobe CS too to migrate to Adobe store.1. For a cheaper price.2. No need go through the trouble of checkin back with CS for manual bill extraction.What was the end result ?1. CS told me that their system went through some type of error to manually extract the bill.2. They couldnt migrate from 3rd party (Digital River) to Adobe Store.3. They did not resolve the case for manual bill extract invoice of bill charges .4. We now have a bill of 1 month subscription suddenly sent to us.5. We still get error 404 while trying to review our invoice.6. They tried to forcefully close the case while sending us links about their KB.Is this the premium price tag you expect customers to pay for a lousy support that's worse than 3rd

Hello, I bought a perpetual license for Allegorithmic Substance Painter, as I understand Adobe bought this product, I go to the Allegorithmic website and am redirected to Adobe, how do I restore my license? (the email on this site is the same as it was on Allegorithmic) I wrote to the support chat, I was advised by the consultant to contact here.

Paid for this for a 2nd year, for no reason Adobe canceled this July 28th when in communication with a staff person in another country, I had provided this attached information & the response for months was someone was working on it??? With zero followup ! I use this to the little i can with a screen due to disabilities, & now there's no record of my purchases , cannot lookup prior purchases as it states NO record found !!! Now it shows i must pay 3.5x the amount  Can someone respond with a contact email & any input please  Most recent annual purchase order # info in image & conformation email    

The operation couldn't be completed.(AdobeSubscriptionErrorDomain error 12.)

Can anyone help? I had a trial for Photoshop on my Adobe account, which I canceled before the end of the trial date. I received an invoice from my bank for this plan however my Adobe account shows an R0.00 charge. 

Realice la compra de mi plan de suscripción y no se actualiza, me sigue saliendo plan gratuito

Po skončení bezplatné zkušební verze led 06, 2025 vám budeúčtován poplatek 36,29 € (včetně daně) měsíčně . budou automaticky obnovovat měsíčně do zrušení. Cena se může při prodloužení změnit. Zrušte před skončením bezplatné zkušební verze a nebude vám za příslušný produkt . Zrušte před led 20, 2025 a získáte celou částku zpět . Předplatné můžete kdykoli zrušit v účtu Adobe nebo prostřednictvím zákaznické podpory. Souhlasíte také s podmínkami použití a podmínkami předplatného a zrušení. Předplatné jsem zrušil před 20. lednem a myslíte že peníze vrátili? Omyl!!! Když chcete napsat na podporu baví se s Váma automat!Jste zloději

Hi there,  My adobe is not fit for purpose, since I purchased my subscription, I haven't been able to use it, I will like to cancel my subscription and if possible a re.fund. I had a bad experience

Sehr geehrte Damen und Herren,   ich habe für mein Bildungseinrichtungskonto eine 3-jährige Lizenz für die Software Adobe Photoshop Elements 2025 für MacOS erworben und diese für mein Konto eingelöst. Leider wird der Kauf trotz Anmeldung mit meinem Benutzerkonto nicht an die Software übergeben, sodass mir weiterhin nur ein 7-tägiges Probe-Abo zur Verfügung steht. Wie kann mir hier geholfen werden? Vielen Dank.   [Mod: Moved to the Account, Payment & Plan forum]  

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

A different payment was deducted from my account than my plan. I can't access invoices, plans on your website. Your site is not working. Communication is bad. I can't reach anyone. Artificial intelligence support is bad. There is no solution and no contact person.Please contact me now.   [Edited by moderator for content]

Dear All,There was an offer in the Adobe.com site for a monthly plan with a 46% discount for the 1st year.So I purchased it.When I purchased this offer was the 14th day of the month.So each 14th day of the month I pay the monthly subscription.But this doesn't work very well for me.I want to change the subscription payment day at the 1st day of each month.Is there any way to do that?Thank you very much!!

I have canceled my subscription by adobe after 2 payment was deduced from my account and then again . The amount that was deducted was not the amount agreed to. There is absolutly now place to contact someone to help you with this situation 

I cancelled my Adobe after effects subscription but I am still being charged. Is this an oversight on your part or is it deliberate?I would like you to refund me and confirm that my cancellation has been accepted.