Account, Payment, & Plan

I bought LR 1TB from the Mac store and paid monthly through them. I would now like to purchase the Photography Plan which the Mac store does not have. So, I canceled my subscription, went on the adobe website but it wouldn't let me purchase it. Said I already have Lightroom installed. I believe this is because although I ended my subscription, it still runs until the end of the month. Tried chatting with customer service which was no help. I'm also worried about my photos transferring over from the apple based subscription to the adobe one when I finally do get this straightened out. Anyone else go through this?

I have been on chat operatives three times today to inform them that I have moved to the UK and need to change my country of location so that I pay the correct fees for being a UK resident.  I am a student and also have my Adobe Portfolio site associated with my personal email.  I can not even begin to understand why on earth Adobe's customer services operatives cannot change my account location to the UK! When I try to add a new UK based payment card the country/location is greyed and locked at my previous location. Someone at Adobe must be able to rectify this! My account fees will double in moving to the UK, but I can't pay for the correct subscription because of this ridiculous inability to update your own location! 

I am trying to buy Adobe Creative Cloud but whenever I put the details of Debit card it's showing  A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I have tried  4 different cards bt It is not working at allHelp me on This

I am renewing my subscription and I was asked to verify my academic status. I sent in a copy of my faculty appointment letter and recieved an email that I did not qualify. What now? 

How do I shift my account from personnel to business. It will not allow me while signing in and I'm using my business email address. 

Me cobran dos veces adobe al mes. $68.98 al mes cuando solo me deberían de cobrar $34.99 al mes. 

I just went through the purchasing process and finished all the steps to buy it, but then it said that "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." and I do tryna use another bank account but still resulting the same. Can anyone know how to fix this? Thanks! 

이번 달 결제 메세지를 받고  한 번도 이용하지 않고 바로 취소를 하려고 하는데 왜 수수료를 지불해야하는지 모르겠습니다. 수수료를 지불하지 않고 결제를 취소하는 방법은 없나요? 

Hi,Is there anyway I can communicate with Adobe customer service. I have received a spam message yyesterday.asking me to clicking link with to.adobe. I was wondering, Is my information safe. How do they know my Adobe account and my phone number. Kindly advice.

I never intended to pay $30 a month for Adobe stock images for 6 months I thought I only been paying for my creative cloud subscription. I'm disappointed and saddened at the fact I've been getting ripped off for a product I've only used a couple times. I'd please like my money back this is very disappointing especially when I could be using that money else where, I try calling Adobe support and talking to a person but it's a robot who hangs up on me. And now that I've finnaly seen that I've been paying for Adobe stock I go to cancel it but now I have to pay an $104.97 early cancellation fee! I'm sick and astonished I need justice. 

i am unable to buy subscription used all cards still payment fails stupid adobe payment method. At least add upi payment option if you want to do business in india.

I am trying to cancel my Adobe subscription, but I have encountered difficulties in doing so. I would appreciate your assistance in guiding me through the cancellation process. Please let me know the necessary steps or if any additional information is required from my side.

Im getting a error message when I try to switch my subscription form photoshop to premiere pro.My payments are all done properly, dont know what the problem is.

Geçtiğimiz yıl 1200tl civarında olan abonelik için bu gün hesabıomdan 8360tl ödeme çekilmiş. Bu fiyat artışı Türkiye şartlarında bir öğrenci için kabul edilebilir değil.Aboneliklerimi iptal ettim fakat ücret iadesi için başvuru oluşturamıyorum. Ücret iadesi için daha önce onlarca kez paylaşılmış adobe help linki paylaşmayınız. Oralardan ücret iadesine başvuru yapamıyorum.Kira paramı adobe çaldı.

Hello, I hope someone can help me. In november I bought a licence by Beuppy (good reviews on Trustpilot). It worked very well until january. There was a problem with my account, I send a Whatsapp to Beuppy, they were very kind & helpful and I thought the problem was solved. Unfortunately they only installed a free trial at my Beuppy account. Now I send them another message to solve this but they don't answer anymore. This has been a day ago, so I would like to wait a little longer, but I'm a bit sceptical now since I've seen that a few reviews tell me the same thing. Did someone have this before? If so, what did you do to get your money back? We're only in the 4th month of my licence. Thanks a lot in advance

I have the same issue in past 3 months I try to cancel the account but adobe keeps charging.  Can someone just cancel my f....... account 

Hello, I need to change my billing adress – specifically, I mean the street and house number. My invoice currently shows a completely different address, and I need it to match my actual address for billing purposes. I've seen a lot of guides that people post in this community chat, but none of the links offer the option to actually change the necessary details on the invoice. What can I do? Many thanks, Ondrej

Why am I being charged an extra £13. a month? I'm a student and can't afford this. When I try to cancel Adobe wants a £144. cancelling fee? This is a horrible way to treat customers.

Bien le bonjour,J'aimerai annulé mon renouvellement automatique, mais pour cela il est nécéssaire de résilier l'abonnement. Avant de validé l'opération il est indiqué ceci :"Voulez-vous vraiment annuler ?Petit rappel : vous n’aurez plus accès à vos applications pour postes de travail et votre espace de stockage sera réduit à 2 Go."Cela veut-il dire que une fois annulé, je n'aurai directement plus accès à mon application ou alors je pourrai encore l'utiliser durant le mois déjà payé?En vous remerciant d'avance pour une éventuelle réponse 🙂

Adobe PDF reader - must I cancel after 7 day free trial and how? It don't pick up my email address.

I need to log in to the Adobe Store to update my credit card, but I have been getting a 404 not found error for the Adobe Store Turkey page for two days.

Price Increase Of 66.7% From February 2024 for Adobe Pro Only, £9.98 to £16.64/month. Outrageous!! Any other user had the same email. I will be cancelling and investigating a work around. 

플랜을 취소를 했는데 추가로 같은 금액으로 돈이 빠져나갔습니다.이에 맞게 저는 추가로 돈이 나갔을 때 맨붕이 오면서 화도 났습니다. 환불 요청드립니다.

How do I get a refund for a cancelled subscription? My account was charged $40.2 after I cancelled the subscription

Bonjour,Je rencontre actuellement un problème concernant ma souscription à la formule All Adobe Cloud 100 Go. Voici les détails de la situation :Initialement, j'ai demandé un renouvellement de ma formule All Adobe Cloud 100 Go, mais j'ai reçu par erreur une souscription à la formule Adobe Photo.Après avoir constaté des messages de paiement sur Illustrator et InDesign, j'ai contacté le support qui a annulé la formule Adobe Photo et a créé une nouvelle souscription à All Adobe Cloud 100 Go.Depuis, aucun logiciel ne fonctionne en raison d'une erreur de serveur (selon l'assistant du support).Ce matin, le support a annulé mon inscription pour des raisons techniques et m'a promis une nouvelle inscription avec un essai gratuit de 7 jours, le temps de recevoir les remboursements des précédentes souscriptions.Cependant, depuis ce matin, rien ne fonctionne toujours pas.Je sollicite donc votre aide pour résoudre ce problème au plus vite, car cela impacte mon travail quotidien. J'aimerais :Obtenir