Account, Payment, & Plan

  

Hey everyone, I used to have like 2 accounst, dont remember any logins for it, but i made them because i really needed premiere pro and photoshop for work, started a 7 day all apps trial with my credit card and after the 7 day period ended, i just kind of forgot about it (never got billed for it, i'm guessing its because i have never had enough money in my account, so i couldnt use the apps), now I'm scared that if i get more money in my bank account, the subscription will renew and since I don't even remember the email to that account, I won't be able to cancel it. Is that possible?

Hi,I purchased a redeem code in January, and it expired in February because I didn’t enter a new code to extend it. Now that I need it again, I bought a new redeem code, but when I entered it, it didn’t activate. Instead, I received a message saying that my package has been suspended. Can you please help me understand why this happened and how I can fix it?

My first subscription is Pro 14 Days Trial, But I was surprised  when Adobe deducted payment for 1 month! So Why????? It Should be free 14 Days! Please explain that for me. Thanks

Firstoff, I don't do graphics stuff for a living.About a year ago, I had a short-term personal project to do and got deceptively signed up for a plan I thought was "month to month."---When I tried to cancel, I was told that it was an annual plan and that cancellation would still have me pay for the remaining months--- so I stayed the course.---The annual date is approching and today, as I'm cancelling, I see this offer for, "The next 60 days of Creative Cloud All Apps 100GB are on us." I'm an advocate of the consumer, so if I click on this, will I be LOCKED in for another year, but this time at the new inflated rate of $34.95??? Thanks for your help!

Need to be able to have 3 users logged in and using creative cloud apps at once. We are tired of having to log each other out every time we each need to use an app.

I cannot find the option to upgrade Cloud storage in Lightroom.  When I click on "manage account," i get a notice to go to Apple because I purchased the subscription there.  There is no option to upgrade storage.  Also, is there a way to upload only the RAW files from a Leica?  I save both Raw and JPEG -- or at least to be able to quickly identify which is the RAW file and which is JPEG once uploaded to Lightroom so I can delete the JPEGS?  So frustrating.

I constantly get a message saying that there is a billing problem with my Creative Cloud Abo 100 GB. Checked all the Adobe bills with my bank account – all have been debited from my account.My payments have always been debited from the same account for years and there have been no changes at all.Anyway, I updated the payment method as asked (same account as before, typed everything again) also activated and read the mandate notice and received confirmation that the updated billing information has been received.Still the error remains.Locked out of Creative Cloud, restarted the computer – did also not work – the error remains.It always pops up and asks me to update my billing informations when I start an app or during work with an app. Absolutely annoying.Reading through the Adobe community, it looks like I am not the only one with this problem, since there are other users reporting exactly the same problem. Please fix this.

I bought Creative Cloud All Apps 100gb on december 7, it is a one-year offer and my payment plan is 29.99$ every month. However, I am charged 32.42$ in december and I am charged twice in january, feb and march, one for 29.99$ and the other for 32.42$. Can you solve this problem please? 

Ho un abbonamento annuale con rinnovo mensile e, per annullare il mio contratto, devo pagare €152,44. Non c'è nessun modo per bloccare il mio abbonamento senza pagare il costo di annullamento?Grazie

Hello, Today I changed my plan to creative cloud all apps 100GBPreviousley I had Photography 1TB.I have tried to Upgrade my storage via the cloud icon in the Mac Creative cloud app, I. get a whirley gig of death and have to force quit.I have tried to upgrade the storage via the big red banner in lightroom, that takes me to my account.I have gone to My Plan section in my account and clicked on manage account but have no options to upgrade my storage.I am on a Mac studio running squoia Version  Please help,Many thanks 

no puedo cancelarlo

Dear Adobe Customer Support Team,I am formally notifying you that despite multiple follow-ups, my refund of PHP 65,720 (across 19 transactions) has not been received. My bank (BDO Philippines) has officially confirmed that they never received this refund and do not accept the refund method Adobe used.Key Facts:Refund Amount: PHP 65,720Number of Transactions: 19Original Refund Attempt: March 2, 2025 (FAILED)Bank Statement Proof: No refund receivedBDO Confirmation: Bank does not accept card number remittanceAdobe’s Response: Keeps insisting refund was processed, but it never reached my accountSince Adobe continues to insist that the refund was processed to an unsupported payment method, I now have no choice but to escalate this case legally.Final Request Before Legal Action:Provide ARN (Acquirer Reference Number) so my bank can track the refund.Reprocess the refund using an alternative method (Bank Deposit, PayPal, or any accepted method).Provide written confirmation that the refund was

Uncertain payment 300 TL is withdrawn from my account every month. I only have a storage subscription. That is 24 TL. I do not have a subscription worth this amount. Can you help me cancel it?

Tengo el mismo problema, pruebo con tarjetas de distintos bancos y pone: "Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco."

Hello Service Center, I'm getting a bit annoyed since you cannot be contacted in any way... as it seems... i had a trial period for seven days. After 3 days I cancelled, but still you're billing my account. Can you please stop this and return my funds? Thanks! Lindsay Jansen-Dorresteijn

Eu venho por meio dessa mensagem pedir meu reembolso,referente ao plano que assinei do adobe podcast. Pois o serviço nao serviu pra mim,apresenta muitas falhas e erros. Esqueci de cancelar antes do momento e quero cancelar e o meu reembolso de 47 reais. Espero que isso se ajuste,visto que eu tenho direitos,caso nao encontre soluçoes aqui terei que ir ao banco resolver e cancer-la.

Hello! I have a problem. I do not have any active subscription with Adobe, yet my credit card is being charged every month. I am not sure if this is linked to an old account. However, no one has been able to tell me why I am being charged or which account it is linked to. How can I resolve this, and who should I contact?

Hello,On March 3, 2025, my credit card was automatically charged an annual fee, I requested a cancellation because I will no longer use it.However, it has been 5 days and the card has not been refunded.How long does this period last?

Transaction Declined!Rs.2367.00On HDFC Bank Card 5492 by MastercardReason: Non-Compliant transaction.Kindly use Alternate mode.  why am i getting this message in  my inbox every month 7th through my HDFC bank from abobe?

 

I was surprised to see a charge for $29.11 each month since September 1, 2024. I don't recall signing up for the plan and haven't used it once. Could you kindly and gratiously refund me for these 7 months of charges? I'm starting up a business and have very limited income at the moment (and not very good at bookkeeping). Warmly,Steph

In our other account, we received an email that says "Your Adobe email address changed!"However, we didn't initiate it and the email didn't get a confirmation email if we really wanted to change the email.How can we recover our account?

fix this issue plz:discover is not supported in your region in nagpur, india. plz fiz this issue  

Using my current email address means codes expire before I recieve them. Is there aother way to get my address updated; like a text option? I see that being ofered a lot