Account, Payment, & Plan

My Adobe payment plan increased from 127.20 TL to 837.60 TL in 1 month. My studentship continues until 2025. Despite this, the price was suddenly increased. It's not an amount I can afford. How can you help?

HI, I recently cancel the adobe plan, and this horrible company charge on me a penalty for a early cancelation o whatever... I just want to delete my credit card and from the page don´t let me do that Please, i am fed up with your nasty policies, can you give me a hint??

Hello,I just had a free trial because I needed Adobe for a school project, then canceled it, but they are still trying to charge me. Please cancel my plan now.Thank you for understanding.Best regards,Pia

Me subscribí a Adobe por una promo al 50% pero luego no lo subieron al 100%, sino que lo multiplicaron al 1300%. El sistema funciona bien la facturación es un scam total.

Bonjour,Je ne trouve pas l'endroit où on peut changer l'adresse et le nom de facturation, pour faire apparaitre le nom de ma société.Est-ce dû à mon compte ? Dois-je recréer un nouveau compte en tant qu'entreprise ?J'ai regardé partout, au niveau du profil et au niveau du moyen de payement, il n'y a pas d'option.Comment faire ?Merci.

Veo que es un problema recurrente en el foro de preguntas desde hace varios años, en la actualidad es un problema que persiste y es muy dificil contactar con alguien del servicio para obtener ayuda.  ¿Como puedo solucionarlo? estoy un poco apurada por la compra ya que debo seguir trabajando.¿Esto sucede en todos los paises?

Hi All, I have a product associated to one of my email addresses, however that email address has cirrupted and I cant access any mails coming into that email address.   In order to log into my account it sends a password reset request to the email address that is corrupted so I cant access it at all meaning i am unable to log into my Adobe account.   I have another email address registered with Adobe that is working correctly, how do I transfer the product associated to the corrupted email address to my other email address that is working?

ya pagué la suscripción anual de todos los programas y ya los descargué en mi equipo, pero al momento de iniciarlos me sale como si no tuviera ningun plan o si tuviera que pedir permiso 

удалите мне подписку так как я не буду её платить пожалуйста

Somehow I'm logged in to free version but am unable to find sign in information for my paid account in order to update purchase. How can I get help!?

Buongiorno, ho acquistato una licenza su amazon ma cercando di riscattare il codice continua a darmi l'errore: "Questa pagina è temporaneamente non disponibile. Riprova più tardi.Si è verificato un problema. Se il problema persiste, contatta l'Assistenza Clienti per convertire il tuo codice." Il problema è che non avendo attualmente una licenza attivata non riesco a chattare o parlare con un operatore ma solo con l'AI che non sembra di aiutarmi. Come posso fare? Grazie,Stefano  

I tried Adobe's free trial - cancelled in time before the 7 days elapsed. They still took the monthly fee off and now I am unable to cancel without paying a R2 500 cancellation fee. I am unable to find a contact number. This is ridiculous and will definitely not be renewing the year (hopefully they actually let me cancel).  I do not use Adobe enough to pay this fee each month. Any advice on going forward? 

Hello, good afternoon, what happened is that I just bought the Creative Cloud license for students but by mistake I entered a non-existent email so I wanted to see if you could help me change it. And resend the license to the correct email 

Hola, recien compre la licencia de Adobe con una cuenta empresarial.Funciono perfectamente bien 1 semana y hoy martes 26 de noviembre no me permite acceder a mi cuenta ni por la aplicacion de creative cloud en escritorio, ni en la web en adobe.comMe sale un error como si estuviera banneado de todo.Adjunto una imagen. Voy 1 día con este problema y estoy volviendome loco porque no puedo trabajar.Necesito ayuda.muchas gracias a todos.

Hallo liebe Community 🙂 Leider habe ich den Zeitpunkt der Kündigung des kostenlosen Probeabos verpasst und muss offensichtlich nun 1 ganzes Jahr lang, monatlich eine Genickbrechende Summe zahlen. Wenn ich das Abo nun schon mal fristgerecht kündigen möchte finde ich nur den Punkt der sofortigen / frühzeitigen Kündigung und soll dann eine mich in die Privatinsolvenz führende Summe im dreistelligen Bereich zahlen. SCHÖNE SCHEISSE! Wie kann ich ganz einfach nun schon mal fristgerecht kündigen bzw. eine automatische Verlängerung nach einem Jahr deaktivieren / widersprechen?  Vielen Dank und noch ein schönes Wochenende!

I live in adobe and I can't buy the photography plan at all no matter what I try and do and I think it might have something to do with paying in egyptian pounds so I want to try and pay in dollars to see if it works. However, is this legal to do? I'm basically lying about my country so I wanted to see if it was ok with adobe.

We have a yearly renewal of adobe cc coming on Dec 9. The company that holds the subscription currently is going to be dissolved. Do we need to cancel the account and sign up with the new company or is there a way for us to change the company/billing information and that's it?  Chatting with the AI bot of Adobe has yielded 0 results and many frustrations. Any help here would be appreciated.

Got an email from Adobe that reads, in part..."We've processed your cancellation request. Your service will end on 25-November-2024 (PT)." I've had the $9.99 Photogrpahy p[lan for 10 years. They took the $9.99 out yesterday. I could find nowhere on the site for any sort of customer service except for that useless AI chat, which claims I have no paid plan, even though I can go to my invoicing and see everytime I paid, for ten years. At first I thought it was a phishing email but when I logged into my Adobe account, it shows that I have no paid plans, even though, I do. I'm afraid that I'll not be able to use Photoshop starting tomorrow. Is there any way to contact real customer support?Thanks in advance

Hi there I need help. I was charged for a free trial that I didn't cancel in time. Which is fine. The problem is that I don't have an active subscription! 

작년 11월 무료체험 이후 계속 결제가 되고 있었습니다.11월 이후 한번도 사용하지 않았는데 어도비 구독료는 계속 결제되고 있습니다. 사용하지 않은 월에 한하여 환불을 받고 싶습니다.계속 자동결제가 되는줄도 몰랐는데 자주 사용하지 않는 마스터카드다 보니까 통장에 금액이 부족한걸 확인하고 나서야 여태 자동결제되는걸 알앗습니다.환불 요청드립니다. 

¿Si compro la Membresía desde mi celular también tendré el premium para mi pc al iniciar sesión con la misma cuenta?   [Mod: Moved to the Account, Payment & Plan forum]  

Aderi ao período gratuito do Adobe Acrobat para utilização dos serviços, porém o aplicativo não teve serventia para mim e decidi cancelar antes da primeira cobrança. Ocorre que, não há opção de cancelamento na plataforma, muito menos um suporte para tal. Há dois meses que ocorrem cobranças no meu cartão sem utilizar o aplicativo. E pra ajudar, no gerenciador de contas aparece que preciso pagar para então cancelar. Não vou pagar por algo que não estou usando e que ainda se utilizam de meios para nos manter presos. Quero o reembolso dos valores pagos e o cancelamento imediato dos serviços, pois estão prejudicando o uso do meu cartão, por um serviço que não quero e tenho total direito de cancelar. Espero um breve retorno!!!   [Moderator cured the topics. Please do select only relevant topics.]

Hello community! Did anyone have this frustarting situation when you want an aswer to a  simple question but you can't get the anwer becasue  the only avalable support is a damn robotic AI that cannot really understand a simple question? I could not get a damn answer to a very simple question: Why is there no option for me to change for my monthly plan from Substance 3D to Texturing Substance 3D MONTHLY subcription? I only get the option to change to Texturing Substance 3D Yearly -but as I said I am interested to pay montly. I am intersted to swich my plan, not cancel my plan that costs me money and than be able to buy the monthly subscription. Can a human being help me please ? 🙂

I downloaded InDesign for a school project with the free trial plan. I only used it for like 8 hours and immediately cancelled the free trial plan. But after 7 days, I received an email that I have to pay for the monthly fee. Any Adobe employee out there reading this, please HELP!

Hi all, for the third time I bought a yearly plan from Amazon, this  www.amazon.it/dp/B07NLL3K6D/ref=dsvrt_myd_asin_block?th=1  I have never had issues before and each time I did it the expiration date was amended adding one year. Today I used the code I received from amazon 7CXX-AAAA-BBBB-CCCC-DDDD-EEEE using this procedure (written in the mail I received from amazon): 1. Visit creative.adobe.com/redeem2. Log in with your Adobe ID or register a new Adobe ID3. Enter your activation code (the code sent by Amazon)4. Start using the service Like I said I still see 11/2024 as expiration date of my account license, but it should be 11/2025. Any help?