Account, Payment, & Plan

Hi everyone,I have an active Adobe Creative Cloud Pro subscription, but recently I noticed an unexpected $50 charge on my account from an app/service named "higffield" while using Photoshop.I did not knowingly authorize this purchase, and I'm trying to figure out why this happened under my CC Pro account. Is "higffield" a third-party plugin, stock asset provider, or extension associated with Adobe? How can I track down where this charge originated from and request a refund?Any advice or guidance on how to resolve this would be greatly appreciated.Thank you!

Yesterday I was chatting with an agent about my generative AI credits. My annual plan was originally created on November 7, 2023, so I was told that my AI credits would reset to 100 today (the 7th of the month). They did not. I still only have 48 of 100 generative AI credits. My account is not refreshing. I don't think that they have ever reset to 100. I believe this is a bug. As I am not getting monthly credits...they just keep depleting towards zero.

A minha assinatura anual expirou mas na minha conta e nos planos não aparece nenhuma opção para poder renovar como posso renovar a assinatura?

Привіт. Тиждень тому я спробував безкоштовний тижневий пробний редактор Adobe. При цьому надав свою карту. Спроба ні до чого не призвела, але якимось чином Adobe мене підписав на річну підписку і тепер намагається зняти гроші. Відмінити підписку неможливо, оскільки попередньо Adobe вимагає сплатити гроші (на карті не вистачає). Отже вважаю це шахрайством і вимагаю відмінити підписку. Інакше просто видалю Adobe, ліквідую карту, всьому світу розповім про це шахрайство.

Pedido de reembolso 

I already cancelled my subscription and it will be fully refunded since its within 14days, where can i follow up my refund and why it took so long

Hola hace unos días hice una compra accidental por la aplicación. Solicité el rembolso enseguida que me di cuenta y no sé si me van a devolver la plata ? Quería saber si saben si me devuelven el dinero o no ??

When I try to cancel my subscription I am met with a cancellation fee. But I am just trying to switch to my account thats under an education plan.

I just got charged IDR 469000 for one year subscription to Adobe Acrobat Reader as I forgot to cancel my trial subscription. I have cancelled the subscription, and now I need to get my subscription refunded as it still below 14 days since my card got charged. Please let me know how to get my refund. Thanks 

I cannot pay for this because I forgot to cancel the trial and have not used the software at all. I refuse to update my payment details. Please escalate this to a supervisor if needed, waive the outstanding balance to zero, cancel my subscription immediately, and delete my credit card from your system. I want this resolved today.

I previously had an educational Creative Cloud subscription using my university email. I graduated recently, so my educational email was deactivated. Now whenever I try to log in to my Adobe account, it sends a verification code to that email. The email is deactivated, so I am unable to receive the OTP verification. There is no option to receive a code via text. This means I am cannot use any of the applications I am paying for. I just spent half a day on the phone with Adobe customer support trying to change the email associated with the account. This is not possible without having access to the current email and providing a OTP. I am also unable to cancel the monthly subscription without access to the account. So…. it feels like I’m being held hostage, I can’t use the services I’m paying for and I’m not allowed to stop paying for it. My next step is to contact my bank and cancel the direct debit. I have just had to start a new plan because I need to use Photoshop today, so I’m curren

Pedido de reembolso 

I want to change the info for the bills. Currently billings are on my name but i want to get bills on my company name. But i didn’t see any option for updating or changing the info for the bills on the account settings. How can i do that?

i thought i turned off renewal for my creative cloud subscription that i bought a year ago, on august 26th 2025. it renewed a few days ago, august 26 2026 and i immediately cancelled it. will an automatic refund be made? I cannot afford the price this year.please help, i do not know what to do. I read that if its cancelled within 14 days it will refund but will that work here as well? thanksMellie

When signing up for a trial I accidently missed the c at the end of my email address ie .om. I am unable to log in. How do i get assistance to change my email address. 

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

Hello, I need to change my billing adress – specifically, I mean the street and house number. My invoice currently shows a completely different address, and I need it to match my actual address for billing purposes. I've seen a lot of guides that people post in this community chat, but none of the links offer the option to actually change the necessary details on the invoice. What can I do? Many thanks, Ondrej

Adobe needs to contact me right now <Removed by Moderator>, charged me twice through the past months after I canceled!!! Where’s my $42?!? Need a refund right now and can’t get ahold of anyone.. also need my account permanently canceled in every way. 

Wie kann das sein, dass mir ständig so viel Geld abgezogen wird???Ich habe Acrobat Pro nur einmal abgeschlossen. Hab hier aber tausend Abos für ein und das Selbe Produkt. Wenn ich das kündigen will, will man mir für Jedes Einzelne eine vorzeitige Beendigungsgebühr von 46,00€ aufzwingen. Wie kann ich mein Geld erstatten lassen?Das ist einfach eine Frechheit!Ich danke euch für die Unterstützung… LGAlexandra

왜 8월부터 47,300원인가요;;; 원래 20,900원짜리 플랜인데 말이죠;; 답변 부탁드립니다. 

The subscription payment page isn't opening.

Ich schreibe von einem anderen Account da ich mich in meinen Hauptaccount nicht mehr einloggen kann! Es kommt immer die Fehlermeldung, bei Ihrem Konto werden gerade Wartungsarbeiten durchgeführt! Leider weiß ich nicht wie ich das beheben kann, ist egal ob am PC, direkt in der Creative Cloud, auf der Website oder am Handy.

Adobe keeps randomly resetting my password because it thinks I’m using two computers at once. This invariably happens on the weekend when I’m not even working. First, Adobe’s overly aggressive AI is wrong, and it’s super annoying as a customer that has been paying Adobe for 20 years. That is not how you build customer loyalty, as if Adobe cares about that. Today however their was a system wide issue with password reset emails not being sent out, so I spent my Monday morning doing absolutely nothing except complain about Adobe on Reddit. Adobe needs to stop this. Seriously. It is absolutely inexcusable to be so overly aggressive, treat your clients like pirates, and then not let them have access to their accounts again. Boo hiss. This is a rant, and yes, I’m super annoyed and angry with Adobe right now. I would use another company if Adobe wasn’t a monopoly. For the love of God, please Adobe, stop treating your paying customers like this. It’s worse than Comcast, the most hated company

I'm having an absolute nightmare with Adobe customer service.They've been billing me for 2x CC subscriptions for months, and they can't figure out why.Everytime I speak to someone on the phone, or via email, their English just isn't good enough to understand.I'm no nutter, and have been really polite (that's probably the problem), but now I'm starting to lose my rag.does anyone have a UK phone number please?

I want a refund