Account, Payment, & Plan

I was charged yesterday for a free trial for 7 days however. This is false advertising and I never authorized for this charge as it was a free trial then why I was charged ? 

Dear Adobe Support Team, I hope you are doing well. I would like to request a refund regarding my recent subscription charge of $109. I had subscribed to the plan on a free trial basis and cancelled the subscription before the free trial period ended. However, I was still charged on my credit card. I kindly request you to review my account and process a refund for this charge as soon as possible. Please let me know if any additional information is required from my side. Thank you very much for your assistance and understanding.

Hello, and for the past one week, I have been trying to purchase a creative cloud subscription but unfortunately I have been unable to. I live in Pakistan and I have been wanting to use the creative cloud, features and all applications for my creative work however, I am facing the problem of not being able to purchase directly from the website I can see the offers that are within my local currency and affordable to me because the international prices or the prices in the states are extremely expensive when converted into my currency.on the website I see the offers in my currency and I try to purchase them but it says you cannot make the purchase in your current country so what I do then is I am redirected to a webpage where I see read sellers of a door and it asks me to purchase from these resellers however, all of these resellers sell commercial licenses. I am not a corporation. Neither am I a business. I am a solo artist who cannot afford this commercial prices and I am an individual

 I would like to know how I can get real help.  A two weeks ago Adobe charged an unauthorized payment for a subscription that it had managed to delete before the end of the trial period. I have been trying for almost three weeks to get my money back but I think Adobe has simply stolen my money. My bank began a long investigation and they showed me and it appears in the record that Adobe took the money from my account, however, they deny having any payment, I don't even have an official invoice in my account. For the bank it is impossible that it was a mistake, it is proven in the system that Adobe has the money, but they categorically deny it, I have the receipts that prove the information but the chat and phone calls have really been useless, it is always the same answer. My bank says that I should solve it directly with Adobe and my bank  it is a serious entity that I trust, I doubt they wants to scam me but it seems that Adobe does, please help.

HeyI Would like to cancel my Adobe Photoshop subscription.When attempting to cancel, I was informed that a €145 early termination fee applies. I was not clearly aware of this condition when I subscribed, and I find this charge unexpected.I kindly ask for a detailed explanation of this fee and would like to request that my subscription be cancelled without this additional charge.Please confirm the cancellation of my subscription.

I can't cancel my Lightroom subscription on my phone. I checked the Adobe website and the Google Store but couldn't find an option to cancel my subscription. Please help me. 

Hi, I subscribed by accident. I have cancelled my subscription before the cut off 14 days time. Please issue me a complete refund as soon as possible

I was charged for a monthly even though I just paid the cancellation fee for my adobe plan

Hello,I need a formal human billing review from Adobe, not generic cancellation links.My Creative Cloud Pro plan was billed at 29.40 €/month until January 2026. From February 2026, the same plan started being billed at 65.54 €/month. When I try to cancel now, Adobe shows an early termination fee of 262.16 €.This is not a normal cancellation question. My complaint concerns the February 2026 renewal/price increase, specifically the fact that I was moved from an education/student-related price to the standard price without being given a clear and effective route to maintain or re-verify my education eligibility on that same account.I still meet education eligibility. However, once the account was moved to the 65.54 €/month price, I could not find a clear way to return to the student plan in that account. Instead, I am now being asked to pay 262.16 € to leave a plan whose price more than doubled.I have also tried to contact Adobe Support through the official chatbot. The chatbot says agent

Hi, I'm trying to delete my plan with you but it's not possible. You also do not provide an email address where I can get in touch with support. Please delete my plan. Sincerely, Frode Hjelle

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them. 

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

Currently 4 months into yearly plan paid monthly. How can I  pay remaining amount and not have monthly payments? Customer support tried to sell me on a new yearly (12 months) subscription.

He sido estafado como muchos otros usuarios, soy una nueva victima de esta empresa multinacional que se dedica a robarle el dinero a la gente de esfuerzo, los que preferimos usar una versión NO PIRATEADA, los que decidimos darle un valor a una empresa que no se lo merece. Ahora tendré que denunciar mis tarjetas como robadas para evitar que este grupo de estafadores que cambian de forma dinamica los terminos y condiciones se queden con mi dinero, es lo que recomiendo a todos hacer para no pagar o si ya pagaron denunciar ante el banco para que cada vez les salga mas caro matener la pasarela de pagos, denunciarlo como phishing y/o estafa. Ya son decenas de miles los que esta empresa ha estafado y lo sigue haciendo de forma sistematica. En mi caso yo había contratado un simple plan de adobe pdf por el cual pague mi mes como corresponde, luego al retirarme me hacen una oferta de rebajarme al 50% el valor de mi pago mensual pero en ningún momento dicen que esto estará atado a una s

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

I signed up for mobil Photoshop that also included Adobe Templates ( not sure what the app or program is called ). I was charged yesterday on my Amex card for $99 or close to that amount. It also said I got two weeks free service to see if I like it or not. I don’t want it and since I already have it. Instead I keep getting a response that the account would be cancelled in 2027, not the 2 weeks you said in the disclaimer.

Hi, I'd like to cancel my Adobe InDesign subscription. I subscribed for one month initially and meant to cancel it before the month ended. But before I could get to it, my card was charged for a second month. I'd like to cancel my subscription as I've completed the project for which I subscribed initially. Can I get a refund? Thank you.  

Hallo,per Mail wurde mir der Rabtt für Bildungseinrichtung gerade wiederholt bestätigt. Wenn ich in meine Kontodetails gehe, steht dort jedoch, dass mir auch im November der volle Betrag abgebucht werden wird.Der erneute Nachweis wurde genau zu Beginn der Sommerferien eingefordert – in der Zeit konnte ich von meiner Schule keinen aktuellen Nachweis bekommen. Jetzt habe ich ihn und habe bereits zwei Monate den vollen Preis bezahlt.  In der Rabatt-Bestätigungs-Mail (auf die man natürlich nicht antworten kann) steht, dass ich mich an den Kunden-Support wenden soll, wenn ich bereits "zu einem anderen Abo (nicht für Bildungseinrichtungen" gewechselt bin. Aktiv bin ich nicht gewechelt, vermute aber, dass es trotzdem passiert ist, da ich bereits zwei Monate lang den vollen Betrag bezahlen musste. Auch die Produktnummer in den Rechnungen hat isch geändert... Wie komme ich nun wieder in das Rabatt-Abo? Der Chatbot hilft mir nicht weiter, Mitarbeiter sind dort anscheinend nie verf

HelloI subscribed 7 day Adobe crative cloud plan but forgot to cancel before 7 days. I thought it was the right tool but too advanced and also expensive forme.Would you please process a refund? :(Many thanksD

So i used a virtual debit card to get adobe animate free trial but i want it to automatically cancel on the end of my free trial because ill likely forget, and since the balance is 0 dollars it will get me a debt so ill have to pay for Adobe Animate anyways, i need a way to make it automatically cancel on the 7th day  not end access immediately.

I need my free Acrobat trial (four days left) cancelled immediately. I tried this program and wasn’t satisfied (layouts get messed up, menu selections don’t match those in FAQs and so on). The cancellation link just gives me a blue wheel for minutes, nothing happens on three separate browsers and two computers. The chat (useless AI bot) just gives me the same link and answer over and over, clearly not understanding. I’m starting to suspect this is something you’re doing on purpose to prevent people from cancelling, as every other part of the site works. I want this cancelled immediately, by a human, as AI can’t help me here.

I've canceled it since may 2nd and didn't receive a refund. Is there any info you need to help me?

21/05/2026 tarihinde hesabımdan ödeme çekilmiş olmasına rağmen, uygulamalara erişemiyorum. Benden yeniden kart bilgisi girmemi ve ödeme yapmamı bekliyor. İkinci kere ödeme yapmak istemiyorum. Zaten her ay ödeme yapıyorum.

I been cancel my trial plan and also received the emails but still charge the plan RM85.13 

I was charged Adobe premium after 7-day trial automatically. I have cancelled the premium subscription within 14 days. Why I have not received any cancellation email and refund? Please check and clarify