Account, Payment, & Plan

I successfully upgraded to Adobe Creative Cloud UI Helper 25H2 using the KB5054156 activation package on January 1st of this year. When I tried to install it again, I encountered an error message saying "Update not compatible with your computer." After restarting, I got a "Memory error occurred in Adobe Creative Cloud UI Helper." Adobe Creative Cloud works fine afterward. Is this related to the "Update not compatible with your computer" error I encountered when upgrading to Adobe Creative Cloud UI Helper using the KB5054156 activation package on January 1st, or is there a problem with my Adobe bill?Is that a problem with my Adobe account, related to not having paid the fees?

I opened a subscription and trialed it during the free trial, then cancelled the subscription but it still charged me annually $31.99. When I don’t want anything to do with. I request a refund please to my account thank you.. check the image it says cancelled at the bottom. It happened on the 10/05/2026.

I was charged $425 on May 5th 2026 and have not used Adobe products in over 10 years. I canceled year ago

I cancelled my subscription then why deduct amount from my account ?

Hola. Acepté el reembolso parcial de $22 pensando que era la única opción disponible, pero el cobro ocurrió el mismo día y la suscripción prácticamente no fue utilizada. Quisiera solicitar una revisión para recibir el reembolso completo de los $30 cobrados. Gracias.

Hi everyone,I’ve recently started using Adobe Firefly for AI image generation and noticed that sometimes the generated results don’t fully match detailed prompts, especially when trying to maintain a consistent style or specific details across images.I’m curious to know from experienced users:What prompt techniques help improve accuracy? Are there any settings or styles that work best for consistent results? How do you maintain the same visual style across multiple AI-generated images? Any tips for beginners using Firefly more effectively?Would appreciate any advice, examples, or workflow suggestions. Thanks!

ｉｄ　　info@okunodenka.jp         か　　<email removed by mod>   です。 有限会社おくの電化です。　<phone number removed by mod>

At least the resellers should sell the proper product since you have so many resellers in Bangladesh. Adobe should at least take a look at what the resellers are actually selling. And give them the actual subs at the right price like India. If the price is inflated people are forced to go for gray market solutions.  What can the community do to fix these issues?

Please offer a budget friendly subscription that contains only Lightroom Classic. Lots of hobby photographers do not want Lightroom mobile, cloud storage or websites. I would really like to upgrade from my old Lightroom 5 but cannot justify paying for a subscription that includes things I will never use. If there were a cheaper plan that included only Lightroom Classic I expect many people like me would subscribe.

I have a personal adobe account. I work for a non-profit which just bought the non-profit adobe package. I use the email address that the activation was sent to as my personal adobe log in, when I try to activate the non-profit package and use that email addy it won’t activate the non-profit package. How do I activate the non-profit package while using my personal adobe email login.

I cancelled my free adobe pro plan 5 days in, for some reason an ai assistent was also tagged along with the plan. The cancellation however only cancelled the ai assistent and now I got a notification I was billed 36 euro. Needless to say I'm not pleased with the confusing manner this company runs its subsciptions.

I want to request for a refund. They charged me in my old credit card

Dear Adobe Support Team,I hope this message finds you well.I’m writing to report an issue with my Adobe subscription. A payment was deducted from my account, but my subscription has not been updated or activated yet. And also i want to change the plan to yearly student offer for 3999/year.Here are the details: Email associated with my Adobe account: (email id removed by Adobe moderator) Date of transaction: 15 May 2026 Amount charged: Rupees 1516.30 Payment method: Credit Card Please check this issue and update my subscription or refund the amount as soon as possible.I’ve attached proof of the transaction for your reference. Thank you for your assistance,Ubaidurrahiman

I’ve tried contacting support but no email is shown on the app or website.

I subcrived two products in the same date (total 45€), canceled them well within the 14 days given by the European legislation, I got 8€ back but the other’s 37€. The boot works in loop, meaning it gives no answers, no human reply. Another SCAM by one of the largest!

How may I complain to Adobe management about the issue concerning Adobe not supporting naming or labeling passkeys individually in the account settings?All the various other accounts I have with different application vendors support this; I thought this was an industrial standard.The concern is that more than one passkey should be registered, I usually register five Yubikeys.  If one physical passkey is lost/damaged, that key must then be removed.  If there is no process to name the keys, I will then need to remove all the passkeys and re-add the passkeys again.

Adobe not providing adequate services, require refund. Same Day

I want a refund a minor purchased this and you having be taking money from me for months. I have never not once used your services, I would like a full refund, you pretty much stole from someone who doesn’t have the means to pay for this, multi million dollar company should have no problem refunding a customer that has never used your services. 

Why is it so difficult to get ahold of a real person to help with billing? I'm being double billed $22.99 every month since Feb 22, 2026.come on! Someone in billing please help me!

mere pass bill ye sab kuch nhi aya hai aur na he premium feature unclock hua hai bss likh raha hai your lane access your app and dowload nhi ho rha hai  

Hello Adobe Support Team,I made a payment for Adobe subscription via UPI. The transaction shows successful in my bank account, but my Adobe account still shows Free Membership / no active plan.Details:Adobe account email: capturemomentshzb@gmail.comPayment method: UPITransaction status: SuccessfulIssue: Subscription not activated / plan not showingPlease check and either �⁠activate my subscription or �⁠initiate a refund if the order was not completed from your side.Thank you.upi id :- 6200592884-2@ybl   

Hello, I'm a poor student that can't afford paying every month just to use photoshop, but I've been using photoshop previously at my school and I really like to be able to use a good photo editing program. I've just noticed that the creative suites is no longer available. Is there really no way for me to get photoshop from a one time payment legally? Really hope someone knows a way to get Photoshop legally without having to pay the rather expensive subscription fee (very expensive when I only want the one program )Thanks in advance and best regardsNick

I forgot to cancel the trial and I got billed today, so I cancelled before any use of the product and would like a refund

On May 10th I cancelled my Adobe Acrobat free trial and got a confirmation email from Adobe, yet today (May 13th) my card got 4.99 USD declined for some service called AI Assistant for Acrobat like what the heck Adobe? You did not even mention anything about this in the Cancellation Confirmation Email. I want my money back this feels like a fraud :) 

Yesterday Adobe completed checking my academic status, confirming discount. But today they took the full price!