Account, Payment, & Plan

Cancellation of my subscription yet charges are still auto debited.

I started a free trial for acrobat reader, I didn’t know all the other services also started. right after that day I cancelled the plan. but I didn’t know it was not updated on web or it was active on some other plan. after that I never checked it thinking I’d already cancelled the subscription as I saw software stopped the trial services.Today 13 may I just saw the payment deducted. and Right away I’m here. I checked and cancelled whatever plan I saw was active. + I want my refund please. As I saw in 14 days I can request the refund. it’s just couple of hours It got deducted and I saw it and came here.

Escribo por aquí ya que el chat y los teléfonos no me han ayudado y no responden. Realice la cancelación de la prueba y ya me habían cobrado el último día. Solicité el reembolso pero aunque me dijeron que ya estaba efectuado, no es así. Hablé a mi banco y tuve que meter aclaración porque a ellos no les aparece nada acerca de esa devolución, esto ya tiene casi un mes y no veo el reembolso del mismo.

Je souhaite modifier ma formule et c'est impossible à chaque éssai, le même message : "nous n'avons pas pu modifier votre formule. Merci de réessayer."Ce n'est pas normal ni honnête. Comment joindre le support Adobe? et Le service juridique ? 

On January 20th I started a trial account and thought I had cancelled it within 7 days. When I recently checked my credit card, I saw I had two accounts (plans) and have been charged in total 36.29 and 24.19 euros per month and when I cancelled today I will be charged about 150 euro’s to cancel the second plan.I feel very much tricked because (a) it seemed easy to cancel trial but then I messed up and (b) adobe could have let me know I had two accounts (why would anyone have two) and © that there is no easy way to contact Adobe except through a textbox

I’m a long time subscriber to Creative Cloud. Now I can’t access any apps. Every time I open, say, Photoshop CC, it is blocked with a screen that is asking me to start a free trail.

It seems that something called stock was bundled into our premier subscription. We love premier but do not use stock. We canceled our subscription to stock after we realized what was happening. Is it possible to get a refund? We are a small nonprofit so any amount we are able to get back helps us to continue to serve our youth! Thank you! 

Hi! We recently re-purchased our subscription of premier and it apparently came with something called stock? We do not use this service and were just charged for it. We love premier and wish to keep the editing service. Is it possible to get a refund? We are a small nonprofit so any amount refund helps us continue to serve youth. Thank you! 

  Hi, I’ve been charged with an unsual money (around 22.99$) on my visa card. The thing is, my plan has been cancelled for many months (on Dec 13th 2025) and I’m still getting charged today. I didn’t even find any bills or subscriptions in my plans. I’d like to demand a refund, the money is very important to me at this moment. My bank usually doesn’t have enough 30$, but when I received 50$ today, I was charged so I was freaked out. Sorry for my poor English, I hope the words are understandable enough. 

How can i request a refund? I only wanted the trial version and wasn’t notified that it will expire and charge me soon, despite being told i would

Hi Adobe Community,I'm trying to buy a Behance Pro subscription for my account: https://www.behance.net/fulcrumrocks1I'm a Ukrainian design agency, currently physically located in Europe. I'm running into three blockers at once and three submissions through the Behance Helpcenter form (over the past week) have not received any response yet.Issue 1 — Card declinedI cannot link any card. Tested two US-issued cards and one Ukrainian card — all declined at the "add payment method" step. The error says "contact your bank", but I've verified with all three banks that nothing is being blocked on their side and the cards work everywhere else.Issue 2 — Cannot change regionOn the standard payment flow there is no option to change the region to my actual country (Ukraine / current European location).Issue 3 — Account flagged as RussiaWhen I enter the alternative flow via About → Services, the final step shows my region as "Russia", which is wrong. I have no connection to Russia. This is likely th

Hello I have multiple Credit cards in my payment options and there one I want to remove, I tried support chat but the bot does not understand or give instructions on how to delete card. Is there a way I can talk to an actual rep or employee to help me with this problem. best regards Rita

** I DON'T WANT ANY FORUM LINKS **I want to remove my credit card. I have checked every single forum and howto page and nothing works. I cannot call as I can't call during their hours. I am sick and tired of this damn site taking the crap. The only thing I found is the 'Go to your My Information' and I have no idea where it is. Just tell me if you know. Show me pictures, because it is not anywhere in my Account page. I have contacted the customer support chat almost 11 times now and absolutely no help at all, not even speaking to me. It's disgusting. And I'll repeat this; DO NOT SEND ME ANY FORUM LINKS. THEY ARE USELESS.

I was looking for a way to request a refund and I didn’t see how, but I saw others come here so I figured I'd try as well. I had purchased the adobe free trial with the intention of using it until it ended then likely keeping it , however it was not what I needed. I cancelled today and it renewed today. 

This is not showing in my orders and nor can I access the premium appsI do have a confirmation email for my order

Hello Adobe Support Team,I am writing to request the immediate cancellation of my “Annual plan, paid monthly” subscription. I started a 7-day free trial about 9 days ago (May 4), but unfortunately, I missed the window to cancel before it expired.I noticed an automatic charge was recently attempted but declined due to insufficient funds hence the billing issue. Because the payment hasn't cleared, my account settings currently will not allow me to cancel the plan myself.I have not used any Adobe products or services since the free trial ended. Because I am still within the first 14 days of my initial sign-up, I kindly request your assistance with the following: Canceling the subscription immediately so no further payment attempts are made. Waiving any cancellation fees, as I have not used the service and am within the standard 14-day cancellation/refund window. No refunds needed, just cancel my Adobe Acrobat Pro subscription. I would greatly appreciate your understanding and help in re

I am currently on the creative cloud pro plan, but I’d like to switch to one that just has photoshop. I want to know if I switch plans if there is any possibility that I’d be charged extra for switching. The price is about to go from $30-ish to $60-ish. 

I am getting charged extra. 

我开通了高级会员,刚使用2天但是退款了?为什么

I cancelled my Adobe Acrobat and was looking to where I could request a refund and could not find it anywhere what do I do?

Хочу приобрести подписку файрфлай по счету на оплату, можно ли это сделать?

Urgent help needed – customer support keeps closing tickets but does not understand the actual billing issueHello Adobe Community,I urgently need help because I am not making any progress with Adobe Customer Support.My issue concerns a former Adobe student subscription. The plan was cancelled, and there were chargebacks/returned payments connected to this account. I contacted Adobe proactively because I want to clarify whether there are any outstanding amounts and, if necessary, pay them. I do not want to receive reminders, collection letters, additional fees, or any unexpected claims in the future.I have already contacted Adobe Support several times and opened multiple tickets. However, the tickets are being closed, and I cannot even see this support case in my Adobe account under my support requests. This makes the entire process very difficult to understand and document.I explained the issue in detail and attached files, but Customer Support does not seem to understand the actual pr

I was deleting some old messages on behance, and then they restricted me to send new messages. i submit my problem. how much time will it take to resolve?

Hi I thought  had cancelled my subscription until I saw that my account was debited today, please I have now cancelled it and i would like a full refund. Thank you

I’m on Adobe Creative Cloud (annual plan, paid monthly). I missed the 14-day cancellation window because I was in exam season, and I only needed it for school. Has anyone successfully gotten the early cancellation fee waived or reduced in this situation? What worked when you contacted support? HELP because i CANT afford it, im still a high schooler, and my family has financial problems.