Account, Payment, & Plan

Hi.Few days back, I paid the free trial of Adobe InDesign using GCash. Only to be declined due to its “lacking” in validity, because of this, I wasn’t able to cancel my free trial plan.The email you sent me doesn’t sit right with me because the transaction went through and I have transactional evidence that recorded the payment. Please fix this issue.

Hola, No puedo renovar mi suscripción de Lightroom. Quiero pasar al plan mensual. GraciasJuan

Hi, I currently have an Adobe Creative Cloud Student plan. I recently bought an ASUS monitor that includes a 3-month free Adobe Creative Cloud offer. I would like to know if I can cancel or pause my current Student plan, use the ASUS 3-month offer, and then subscribe again with the Student discount afterward. Also, would cancelling my current Student plan cause any early cancellation fee?

Hello, I would like this to reach the billing department. I would like my account to be permanently cancelled, I no longer require to use your software and I cannot afford to continue to use it. unfortunately your account settings has made it impossible to cancel my subscription and somehow you still manage to debit $80 or so from my account even though I have blocked my card. You want me to update my billing information before I can make any changes to my account. I am getting frustrated having my money just taken from me from your billing team which deliberately makes it difficult to cancel my account. What I don't understand is why I have to update my billing information to cancel my account? I find that extremely brazen and deceiving as a cooperation who has multiple millions why do you need to exploit me? I will continuously follow up on this every day until I am guaranteed that I will not have money taken from me. I have read numerous complaints from other users experiencing the

Dear Adobe Customer Relations Team,I am writing to raise a formal complaint regarding the handling and closure of my recent support request relating to the activation of my Adobe Acrobat Professional software.I have received notification that my support request has been closed:• Case Number: ADB-44716773-P7G0• Issue: ActivationHowever, the issue has not been resolved and I did not request for the case to be closed. I therefore request that this case is reopened and escalated to a Customer Care Manager for investigation.The issue concerns the repeated blocking of my legitimate Adobe Acrobat Professional serial number. I purchased the software under a perpetual licence and retain a valid serial number. I only use the software occasionally (typically a few times per year), however each time I attempt to use it the serial number appears to have been blocked or invalidated. As a result, I am required to contact Adobe support to restore access to software that I have already purchased.This p

Hi, I already use a 1Tb storage plan. I'd like to expand the storage beyond 1Tb, is there a way to do so?

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

Bonjour,Mon abonnement Photoshop/Creative Cloud est bien prélevé sur mon compte bancaire (libellé Adobe), mais mon compte Adobe apparaît maintenant en “abonnement gratuit”.Dans Creative Cloud : aucune formule active, aucun historique de facture, Photoshop me demande de m’abonner. Je suis connecté avec la bonne adresse email.Pouvez-vous vérifier si mon abonnement est rattaché à un autre profil Adobe ou si ma licence doit être resynchronisée ?Merci.

Hello I was on the 7 day free trail and when I went to cancel it didn't allow me to cancel, it said there was a billing issue and this went on for a month(the whole of April) and now it charged me for this month and I was able to cancel, so I wanted to find out if I will be getting a refund and now how will the billing issue work since I tried to cancel the subscription on the last day of the free trial and it didn't let me and now I owe the cancelation fee 

Hello,I was late to cancel my yearly subscription, to cancel it I had to renew my card information. Now I cancelled but it looks like I have to pay a whole year. Can I switch the to a different plan after cancellation? I can change to a monthly plan with no subscription. Thanks in advance

Please have your security people look up “MFA Fatigue”. Having the MFA code prompt BEFORE asking for a password is just asking for your users to get inundated with MFA text messages and emails. I know this because it’s already happened to us. Please correct this. 

Hallo,ich kann meine dauerhafte Lizenz von Adobe Creative Suite CS 5.5. nach Neuinstallation auf einem anderen Rechner nicht mehr aktivieren, da die vorherigen Installationen auf alten, defekten Rechnern lagen.  Eine softwareseitige Abmeldung - so wie es Adobe vorschlägt - ist daher nicht mehr möglich.Die telefonische Adobe Hotline konnte nicht weiterhelfen, da diese wohl keinen Zugriff auf die "alten" Aktivierungserver haben. Eine Rücksetzung der Aktivierungen auf diesem Weg ist daher leider nicht möglich.Könnte ein Adobe-Mitarbeiter bitte ein globales Reset meiner Seriennummer [1409-xxxx-xxxx-xxxx-xxxx-5637] durchführen?Den vollständigen Code sende ich gerne per privater Nachricht.Vielen DankStefan

Hello. I would like to ask for help regarding my refund concern.I have already followed up with Adobe Support, but I still have not received my refund even though it has been more than 7 business days. A previous support agent also left the conversation without resolving my concern.I understand that I should not share personal details publicly, so I can provide my case number or account details privately to an Adobe staff member if needed.Can someone from Adobe please help review this and advise me on the next step? Thank you.

I cancelled itunes over a year ago. But for some reason I am still getting billed 7.44 per month. I need this cancelled and a full refund.  

Ik onderschreef een proefperiode op Adobe voor 7 dagen met verlenging in een abonnement.Ik zou dit willen annuleren en dus na 17 mei 2026 géén lidmaatschap meer hebben en dus ook niet verder betalen (nietper ùaand en niet per jaar).Via de link in de chatbox lukt dit niet.Kan ik toch nog uitgeschreven via de administratie van Adobe.Mijn e-mail-adres en mijn lidmaatschap is dirk.vande.weyer@telenet.be.Graag een reactie via e-mail, waarvoor dank.Dirk Vandeweyer,Leuven (BE).

Hello.  My Adobe account was originally created in the Russia/CIS region. I currently live in Ukraine and need to change my account region and billing country to Ukraine.  Unfortunately, the country field is locked and I cannot change it manually.  I was unable to contact Adobe support through the normal support page. Could a moderator or Adobe expert help escalate this issue or advise how to proceed?  Thank you.

I just remember of a non-profit organisation. I have been approved for a one year discount discounted version of Adobe Acrobat pro. I just remember of a non-profit organisation I have been approved for a one year discounted version of Adobe Acrobat pro. This was done through an organisation called Goodstack. The email that I received from good stack (and Adobe) states there is a link within the email to activate the plan. The email that I received from good stack (and Adobe) states there is a link within the email to activate the plan. I am awaiting installation of a new system which may not happen for anything else two months, my question, which I thought was relatively simple, was is there a time limit to activate the plan? I contacted good stack to ask this question, they told me I had to contact Adobe. I have only been able to contact Adobe via chat and guess what the agency said I had to contact Good Stack so I am going round in a perpetual circle. Does anyone know either the answ

I want to cancel my acrobat pro subscription

I already own a stand alone copy of Light Room. If I try the free trial and cancel it will that effect my stand alone copy?

Hello,I would like to request a refund for my Adobe subscription. A payment was recently charged from my account, and I did not realize that my subscription would renew automatically. I was not intending to continue using the plan, and I canceled it as soon as I noticed the charge.I kindly ask if you could help me with a refund and waive the early cancellation fee as an exception.I would really appreciate your understanding and support.Thank you.

I’m honestly frustrated and disappointed with this experience. I cancelled my subscription within 14 days and requested a refund and was informed that it was successfully processed. I received the confirmation email, the receipt, and the credit memo. On paper, everything shows that the refund has been completed. However, because this is an international transaction and my bank is a Nigerian institution, my bank requires a proper traceable reference (a network-level refund code) to locate the funds.I have explained this multiple times, yet I keep receiving the same response, that the refund has been processed and no additional information can be provided.I have even been told directly that there is nothing more they can share. So I have to ask:Is this really how customers are treated? If a refund has been processed, why is it so difficult to provide the necessary trace reference that allows a bank to actually confirm and credit the funds? Why is it easy to debit a customer, but so diffi

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Hi, my account has been charged with two payments ffrom Adobe.com Saggart Dublin yesterday the 02.10.2025. I haven't used Adobe or for that reason bought anything from you. How can I address this? They are for £21.98 and £23.99.