Account, Payment, & Plan

I accidentally subscribed annual subscription on 7th may 2026, which i cancelled same day, how to get refund for that?

Hello.  On April 27th 2026, I was charged for the “Adobe Acrobat Pro” and “AI Assistant for Acrobat” subscriptions, following my trial period for both of these products.  Given that I am within 14 days of my purchase, I would like to request a refund for both of these payments and cancellation of my subscriptions for this month. My email is [removed by moderator] Thank you.

Dear Adobe Community and Support Staff,I am writing to seek assistance with an issue regarding my Creative Cloud account, as my attempt to resolve this via standard live chat ended abruptly and without a solution.On November 26, 2025, I successfully redeemed a 1-year prepaid subscription for Adobe Creative Cloud. I possess the official PDF invoice as proof of this transaction. Roughly one month ago, I redeemed an additional 1-month promotional code from a Logitech MX Master Mouse purchase. Unfortunately, instead of extending my current subscription time, a system error caused this promotional code to completely overwrite my existing 1-year plan. Consequently, my subscription is now scheduled to expire in May 2026 rather than November 2026.When I contacted live support earlier today, the initial agent confirmed that there is an active subscription linked to my email address. However, I was told the system glitch could not be reversed without the original 24-digit redemption codes, which

I don’t have a subscription so why am I being billed

Hey Adobe, kindly return my money immediately. I've just logged in my mobile banking app and saw your 3 transactions without me authorizing them. I have cancelled all the three plans with immediate effect. Kindly return my money immediately and with immediate effect.

aconteceu uma assinatura a partir da minha conta do banco sem meu consentimento

Hi, I am asking for help because I cannot cancel my subscription. I am a student and I honestly did not plan or prepare for a paid plan. I only intended to use the free trial to work on a school project, but I forgot that my subscription was extended. I thought I was still within the cancellation period, but the system keeps asking me to update my payment details. That payment method is my only option, so I am unable to proceed with the cancellation. I have also tried reaching out for help via the virtual assistant and typing out “AGENT”, but I have not received a response yet. I sincerely hope you can understand my situation and help me resolve this. Thank you.

I want to buy Adobe with a 7-day trial, but there is an issue when making the payment "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." I have tried several cards that work but still can't. I am in Southeast Asia

Hace 3 meses que me están cobrando una suscripción con cargos a mi tarjeta de crédito el mes pasado cancele mis tarjetas porque contactar con ustedes es imposible, necesito el reembolso de mi dinero en estos 3 meses. Necesito una solución URGENTE O LOS DENUNCIARE A SERNAC

Hello, my payment method has an issue and I’m currently a student. I’m no longer using the subscription and I can’t afford to continue it. I would like to cancel my plan without any cancellation fee. Could you please help me with that?

Hello, on email:<email removed by mod for security> I cancelled my subcsrtiption, get refund - 2 months ago, but my card still getting charged! And I cant connect with any represtetaive as I dont have paid account. Solve this immediately please, its such a shame you are charging me for non-existent thing. Code of last transaction: 8810694046 symbol: 1178

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

If I want to cancel my subscription with adobe, what happens to my behance account and adobe portfolio? Will all dissapear? Can I only view my projects or can I still edit them and upload new projects as normal without an adobe account connected to my behance?

See attached confirmation 

I cancelled my plans last month. But they automatically deducted subscription fee just right now. 

I've been paying for the adobe student account for months. I was using the programs last night with no problems and now it wont even let me use the programs without paying again. Need help because i have homework due in a couple days.

Primero como leo muchas personas en el foro, se me ha cobrado un pago NO AUTORIZADO sobre IA, y lo peor no es eso… sino que cuando quiero CANCELARLO siguiendo los pasos de administrar plan, cancelar...me pone que:  Se te hará un cargo por cancelación anticipada:30,43 € ¿QUÉ ESTAFA ES ESTA? 

Hi, I recently canceled my monthly subscription within the 14-day refund window. I encountered a billing issue that prevented me from canceling initially, so I added a bank account as a secondary payment method to complete the cancellation. Since the original charge was taken from my e-Money account, could you please clarify if the refund will be sent there or to the newly added bank account? Thanks!

Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

The Manage Payment Method interface on your account management website has a major flaw: once entered, credit cards can not be removed. I don't think I've ever encountered a website before where if I enter a credit card, then enter another card later, and I can't just click "remove" for the card I no longer want on file. Mind you, this is not me attempting to remove all cards I have on file. I have an active subscription and understand 100% that Adobe needs a card on file to bill things to every month. Most sites would call this a default card and as long as you have one card on file, set as default, you're good. So, I decided to "contact" Adobe via chat. I just left my browser window open and maybe an hour or so later somebody popped on to "help" me. The "help", after some back and forth, I got was essentially this: "I can not help you even though I said I could initially. I can only see one card on my end. If you see multiple, those should just disappear sometime"

Hi, my annual prepaid plan was renewed 2 days ago and payment deducted a few hours ago. I have since cancelled the plan and would like a refund and total cancellation from this month onward. I do not require it to continue till May 2027. Please assist in this as soon as possible. 

How do I change my username? I just registered this account and I'm not really sure how to do it. Can anyone help me out with this? Thanks for your help

I redeemed two mensual codes for Creative Cloud Pro and the subscription it was extended only for one month but both codes appear as redeemed.How can I solve it?Thanks! 

me cobro este mes y ya no uso la app ayuda

Probeer al een week mijn fotografie lidmaatschap op te zeggen, maar na aanklikken opzeggen, blijft het scherm hangen en komt niet verder. Eerdere vragen en antwoorden geven geen echte oplossing. De linkjes werken niet meer. Kan op geen enkele andere wijze contact leggen om lidmaatschap te stoppen. Echt heel slecht dit en kennelijk gaat dit al jaren zo.