Account, Payment, & Plan

Ich bin Lehrerin und habe ein Abo für Lehrende. Bisher kostete das Abo 34,99 €. Jetzt auf einmal werden 77,99 € abgebucht, trotz Abo für Lehrende. Wieso?

Hi everyone,I’m looking for guidance regarding a recent subscription charge for Adobe Acrobat Premium purchased through Google Play.I was charged ₹2,600 for the subscription (Transaction ID: GPA.3347-3337-9327-71229). I submitted a refund request through Google Play, but it was denied under their policy.This subscription renewal was not intentional, and I have either not used the service or used it minimally. I would like to request help from Adobe regarding a possible refund as a one-time exception.Has anyone faced a similar situation and successfully received a refund from Adobe after Google denied the request? If so, could you please guide me on the best way to proceed?Any help or advice would be greatly appreciated.Thank you.

I paid for a one-month subscription to Adobe Firefly for INR 1199/- The money was charged, but the subscription is not active

Hello,I canceled my subscription before, but I have been unexpectedly charged since January due to an automatic renewal. This renewal was not clear to me, and I did not intend to continue the subscription.I would like to request a refund for these charges. I would appreciate your assistance in resolving this matter as soon as possible.Thank you.

Hola, les pido ayuda. Les escribo desde España, alguien ha cambiado mi mail y número de recuperación y no he sido yo.Se ha cambiado mi cuenta de [removed]a [removed]Este cambio me impide cualquier acción en mi cuenta. No puedo llegarme ni acceder por otros medios.Por favor, intenten ayudarme, gracias.¡Un saludo!

Bonjour,Le 28 avril, j’ai reçu la confirmation de l’annulation de mon abonnement.Je n’aurais dû subir aucun prélèvement.Je constate que j’ai non seulement était débité, mais que mon abonnement n’a pas été annulé alors que j’ai la confirmation !Merci de procéder au remboursement du montant prélevé et de bien annulé mon abonnement !Cordialement,

Please cancel my subscription because I can't afford $69.99 + $29.99 per month.  

I am considering to cancel the subscription however it said it’s having the cancellation fee, please advise how can I cancel the plan without it according to my account?

Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

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Hi, I’ve been seeing a number of sites and sellers online offering heavily discounted “full access” to Adobe Creative Cloud (often under names like Adobe_King / Design.King / Design_King / Real_Design_King).From what I understand, these appear to be based on shared or third-party team/enterprise licenses, where users are invited into someone else’s plan rather than having their own individual subscription.I’m trying to better understand how this works from Adobe’s perspective:Is this type of resale or shared access allowed under Adobe’s terms? Are these considered legitimate subscriptions for end users? Can Adobe revoke or cancel access to these accounts at any time? Why would a user pay a third party for access instead of subscribing directly through Adobe? Are there any risks around account security, data access, or long-term availability? If these setups aren’t permitted, how are they able to operate for extended periods without being taken down?It would be helpful to understand whe

I canceled my 7-day free trial on April 30 (day 6), but was still charged Rs 1949 on May 1. There are no active subscriptions in my Apple or Adobe accounts. Is there any way to request a reimbursement?

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

I have the Creative Pro plan and know the pricing on that just went up. But on top of the $75.14 (correct charge) I have a recurring $10.88 payment being charged to my credit card from Adobe. This charge happened 4x in one month before I contacted Adobe via chat. They looked into it and do not see the amount in my billing history. Which matches what I see too. So we assumed fraud. I called my credit card company and they refunded me and sent me a new card.Not even one week with my new card the $10.88 was tried to charge me today. After the first fraud claim I switched my Adobe to be paid via Paypal instead of my CC. I immediately called my credit card company since this charge should not have even come through directly to my CC. They confirmed 100% that it is Adobe making this charge. So we had to refund and cancel my card again. I contacted chat support and they were very unhelpful. They said “since they do not see the charge being made in my billing history it has to be a bank proble

Deseo cancelar mi suscripción y solicitar un reembolso total bajo su política de 14 días. Me olvidé de cancelar la prueba gratuita y el cobro se realizó recientemente. Por favor, confirmen la cancelación sin cargos adicionales

Ich habe Adobe Pro im März auf Probezeit abonniert und innerhalb von 5 Tagen storniert. Nichtsdestotrotz wurde bei mir im April und Mai das Geld abgezogen. Ich möchte mein Geld zurück

Se renovó automaticamente la suscripción anual con un cargo de 18 k a la tarjeta sin que deseara, e Sun cargo automático no deseado que estoy reclamando con su política de 14 días 

Hola buenas tardes, el 13 de abril cancele mi plan adobe y el mismo día recibí un correo de confirmación de cancelación de mi cuenta, al día siguiente recibí un correo confirmando y garantizando mi reembolso. Sin embargo, a mi cuenta no ha llegado dicho reembolso, a pesar de que ya han pasado exactamente los 14 días hábiles que indican como periodo en el que se refleje la transacción. Así que me gustaría saber porque no lo he recibido y que debo hacer para obtenerlo 

no puedo suscribirme devuelta a creative cloud. cuando quiero hacer el pago sale el siguiente mensaje: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." No es problema del banco porque intente con 5 tarjetas distintas

Necesito que me ayuden, accedí a la versión de prueba y antes de finalizar el tiempo de prueba solicité la cancelación porque no queria usarlo pero resulta que me realizaron 2 cobros de mi tarjeta de débito y sigue vigente el plan, necesito que hagan la devolucion de dichos cobros

Ik heb een account gemaakt voor Adobe Express in mijn browser. Ik probeer het product te kopen maar elke keer als ik Ideal als betaaloptie kies blijft het betaalprogramma maar laden en lukt het mij niet om af te rekenen. Ik heb het daarna nog een keer geprobeerd maar dan via de Adobe Express applicatie in mijn taakbalk, hierbij precies hetzelfde probleem. Het betaalprogramma wil niet doorladen tot wanneer ik kan afrekenen. Ik heb dit nu ook al een paar dagen herhaald. Ik probeer dit nu op mijn telefoon te kopen en hierop krijg ik een 14 dagen free trial en op mijn computer een 30 dagen free trial??? Ik ben heel erg in de war hierover. Graag hoor ik hier meer over.

I forgot to cancel two of my free trials and they turned into paid plans. It automatically charged me. I cancelled them within 14 days, how long does it usually take for a refund to happen?

I forgot to cancel my free trial and was charged today. I’d like a refund.

When I enter my adobe account page, I get an error popup saying “Unable to load plans”.I has been this way for a couple of days already.I have tried:- clearing my adobe cookies-opening in incognito window-making sure my browser is up to date (using google chrome) This is REALLY frustrating, any help would be appriciated.