Account, Payment, & Plan

Hello. I wanted to cancel my Adobe membership. My membership was automatically renewed and my credit card was charged for the annual membership. I noticed a few hours after it was charged and canceled it. My annual plan was canceled but no refund was issued. When I contacted support, they told me there were no pending refunds. Can't I get a yearly refund for a new membership that I haven't even used once? My membership renewed on April 4 and I canceled it immediately, but I still haven't received a refund.

De acordo com as leis brasileiras, a Adobe deveria emitir Nota Fical de serviços para venderem o software no Brasil, porém, eles não fazem isso, e parece que está tudo bem. Alguém sabe como eles conseguem sonegar impostos no Brasil e não terem problemas com isso?

I noticed that I have been charged monthly $14.29 for Adobe/Adobe photophy plan for a very long time i noticed at least since 2022 from the trasection history. I had the Also my plans page does not have this on it. I only had  Creative cloud and Indesign plans previously but had both cancelled. The creative cloud plan has been cancelled for a long time and Indesign plan(a $29.99/month package) i only canclled this month but i dont see any invoice to show why i am still getting charged for a $14.29.  Very confusing and unhappy and looking for an answer here.

  I paid for premium and it still has me listed as free I need to edit a pdf 

Hi, does anybody know what to do about Adobe suspending my license because appearently my software is pirated (it isnt). I've used adobe software for like a month with no problems. And now I got an email that says that its pirated.

I have tried to find out when my subscription ends, but there is no where in my account that tells me. It only tells me when my next payment is due. i have tried to cancel but it keeps telling me i have to pay a cancellation fee...but i didn't agree to renew my account after the first year ended!! I have looked into turning off auto-renew, but aparently this is not an option and instead state they will email me when my renewal is up....LIE!!! i didn't receive anything. instead Adobe has automatically renewed with out letting me know and WITHOUT my OK and has also put the price-up! (and dont tell me this is due to the cost of living!!).  I am sure you can see I have not used any of the programmes in a while, so my subscription needs to be cancelled asap with no £0.00 cancelation fee as this is criminal! 

My license renewal cost is over my credit card limit and I have no alternative credit card. Will I be charged still even if it is over my limit? or do they accept debit card or bank transfers? 

I made payment but it was asking again for the subscription  please do the needful 

I cancelled my free trial for photoshop 2 days before it ended but still got charged £22, I got a confirmation email saying that its cancelled and that I wouldn't be charged, I have still been charged and on my account it says I'm not subscribed to anything, what do I do and how do I get my money back?

Had the same problem. Checked every day, and the chatrobot gave me a link to cancel but this didnt work. Then an agent who offert me a new plan instead of cancelling and asked me why I want to cancel. pfffffff. It is a special policy to scare people away from the adobe company I think.  

Just discovered Adobe has been charging me twice for over a year and I can't seem to get any answers how this happened over the phone. I signed up for a single account and have no idea how two different charges would be able to come out of my account without consent.

Olá, boa noite a todos! Estou enfrentando um problema com minha assinatura Adobe: Na minha conta da Adobe, informa os valores em reais (assino a Creative Cloud com o plano de estudante pois estou finalizando a faculdade), porém, no extrato do cartão de crédito de Março, veio uma cobrança pela Adobe de 28,33 dólares com o IOF de 6,51 reais; em Abril, o valor normal, em reais (139), da assinatura; porém, este mês, Maio, voltou a vir uma cobrança em dólar, de 27,78, com o IOF de 6,51 novamente.  Poderiam me esclarecer o porquê disso estar acontecendo?E como solucionar? Obrigado!

Dear, I took a trial of indesign on the 31st of march.However, I cannot find the option to cancel this anywhere on my account.My memberships also state that I do not have any paid memberships. Yet there is now 21.84 euros in my current payments on my visa card.How can I cancel this membership?I have no further interest in the product.Best regards,L.

I don't know how to do this otherwise. Please cancel my account.

Nothing but a gripe here. I've tried to cancel online several times (unsuccessfully). This time I decided I would try to call. After being routed through the Byzantine menu system on phone and now have now been on hold for 29 minutes AFTER the customer service person said she would "look into cancelling." I wish there were other options for quality design software. Adobe is a classic example of making it very easy to take your money, very difficult when you want to stop giving them money. Oh how I long for the days when you could just by software and not be in a dysfunctional relationship with its maker.31 minutes now.

Good afternoon. Is it possible to change the data in the invoice? The invoice is issued to me personally, but I bought it for official use and paid for it from the company account.

I don't understand. I used free trial program, then after 4 days i click the resignation. So why they take my money, now I cant resign cause I have to pay 50 euro penalty. 😕😕 what can I do?

Last year, I ordered an annual package, it expired, and a year started again, I did not cancel it, nor do I want to use the package again. I would like to cancel without paying the full year's fee! Why was a year reactivated?

Hi. I want to cancel my Adobe Illustration subscription. It's getting hard to pay every month.. Please cancel it

Hello,My name is Jonathan and I am creating this post in regards to several fraudulent charges to my credit card by Adobe. It seems someone used my card to pay for serviced from a different account. I have never ordered ADOBE *PHOTOGPHY, and I do not engage in photography more than the occasional picture on my phone. I understand the discrepancy that you have no way to tell that I didn’t register with a different email, but the same situation has happened before, based on the following Adobe threads:https://forums.adobe.com/thread/2435311https://forums.adobe.com/thread/2500431​It seems that my credit card info, and that of others, has been stolen from Adobe and used fraudulently. I do not believe that it is the responsibility of the credit companies to refund that money. It is very frustrating that this has been going on for at least a year, based on those threads, and yet Adobe customer service is still pushing the problem off to the card companies and not training their representativ

Bonjour,  Je décris l'horreur de mon utilisation. Ce sont des bandits. J'avais pris un abonnement mensuel pour utiliser Indesign dans le cadre d'une présentation à préparer. Je ne sais par quel miracle ces gens m'ont abonné à deux formules que j'essaye d'annuler une fois que je m'en rend compte et puis bim, il me coupe près de 400 Euros de mon compte pour frais d'annulation? Depuis quand pour résilier un abonnement, on paie des frais et de sur quoi aussi exhorbitante. Je suis horrifié car cet argent qu'ils m'ont volé est destiné à payer mon loyer. Si ce message est lu à qui de droit, je sollicite que vous me retourniez mon argent SVP. Merci

Wie kann ich mein Passwort wieder deaktivieren, wenn ich die Anmeldung über Google erstellt habe, aber danach trotzdem nochein Passwort erstellt habe? Ich möchte ein Konto ohne Passwort haben, da ich mich über Google einlogge. Kann mir jemand helfen? Kann man ein erstelltes Passwort wieder löschen, sodass man gar KEIN Passwort hat?

I recently changed countries from the USA to Canada and was having a lot of difficulties switching my form of payment. I am signed up for the Creative Cloud 1TB Photoshop and Lightroom. Every customer service rep I spoke to told me to just change the country when you go to put in your payment info-that was impossible. It was permanently blocked on U.S.A.  It even states in the help form that if you are unable to, to contact customer service. So I did.  Here is where everything went from an annoying inconvenience to down right (cursing removed) are y'all even doing!   I was speaking with a CSR via the messaging service. He said he also couldn't change my country and I would need to open a new account altogether, so he proceeded to do so. Asked me what program I needed and for how long-Year subscription to the Creative Cloud 1TB photoshop and light room-he then proceeded to purchase the wrong item for my account withdrawing  352.42$CAD for a program I never autho

A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?   [typo in title edited by moderator]

I signed up for the free trial and even cancelled a few days before it was due to end. But today, I got charged 35 euros through PayPal. I have all the proof that I cancelled on time, yet there's no email or any contact info provided for support. Charging me 35 euros for nothing is just ridiculous. Does anyone know how I can get my money back? It's absurd that a company can get away with something like this