Account, Payment, & Plan

I am trying to redeem the 12-month free Adobe subscription through the Airtel offer.My Adobe ID was originally created while I was on a short trip to London, so it appears that my account region was set to the UK. I have since returned to India, and I am an Indian resident.When I try to claim the Airtel offer using this Adobe ID, I receive the following error:"This code is from a country or region that does not match your Adobe ID."Has anyone faced this issue before? Is there a way to change my Adobe ID's country/region or otherwise resolve this so I can redeem the Airtel offer? Any guidance would be greatly appreciated. 

El año pasado contraté un plan anual de Adobe Cloud bajo un descuento de primer uso, luego de ese año cancelé la suscripción y me cambié a una cuenta institucional. Me aseguré que el plan anterior se hubiera cancelado y no quedara algo activo bajo la cuenta antigua.A los meses después, me doy cuenta que han habido cobros dobles por cada mes. La cuenta antigua no tenía ningún plan activo ni factura correspondiente, y en la cuenta nueva solo se mostraba la facturación de 3 meses cobrados. Los cobros duplicados no se encuentran por ningún lado salvo una parte específica de centro de ayuda y la aplicación bancaria a la que se le hace el cobro. Ahora estoy intentando contactarme con adobe pero no hay lugar para llamar salvo el asistente virtual, pero tampoco hay claridad de los horarios de atención para ver alguna solución del problema.La cuenta antigua fue eliminada, por lo que no hay mucho qué hacer por ese lado. ¿Qué debería hacer?

Vor kurzem (Freitag, 16.05.2025) wurde mir mitgeteilt, dass sich der Preis meines Foto-Abos ändern wird. Gleichzeitig bekam ich das Angebot, von monatlicher Zahlung auf jährliche Prepaid-Zahlung umzustellen. Wenn ich aber mein Abo auf diese Zahlung verändern will, wird mir immer angezeigt, dass der Vorgang nicht möglich ist und ich es später noch einmal versuchen soll. Überraschung: es klappt nie!Die Hilfeseite von Adobe zu diesem Thema kenne ich und sie hat mich auch nicht weitergebracht, da ich es wie angegeben mache. Auch ist der KI-Chatbot der dümmste und am wenigsten hilfreiche, mit dem ich es jemals zu tun hatte. Er verweist auf Mitarbeiter, die aber nicht da sind und nur zu den Öffnungszeiten zu erreichen sind. Auf die Frage nach den Öffnungszeiten kommt keine Antwort und der erneute Verweis auf die Hilfeseiten, die nicht hilfreich sind. Es ist ärgerlich, wenn erst die Preiserhöhung in Verbindung mit einem Angebot zur Änderung der Zahlung, was aber technisch nicht

I paid for a student plan using GPay, and the payment also went through. But my plan didn't get activated. I didn't get any invoice or billing information. When I contacted support they said there's no active plan on my account. Please help me. I can share the transaction screenshot if I have to

Hallo! Ich benutze seit dem 17.07.2021 das Foto-Abo (20 GB) für 141,94 und wurde jedes Jahr automatisch verlängert. Das Abo wurde nicht gekündigt ist aber jetzt anscheinend ohne Verlängerung aufgelaufen. Photoshop zeigt sofort an Abonnement erneuern. Im Konto wird das Abo angezeigt, aber bei der jährlichen Zahlung stehen nur 0,00 euro.Ich habe keine email erhalten, dass das Abo von adobe gekündigt wurde. Ist das Abo jetzt für alle Kunden, auch mit automatischer Verlängerung/Zahlung endgültig abgelaufen? Muss ich jetzt auf das 1 TB wechseln welches 100€ teurer ist? Danke

Tive um teste grátis cobrado incorretamente no valor de R$ 47. O plano já foi cancelado e preciso do estorno imediato do valor por direito de arrependimento (dentro dos 14 dias)

I have made a payment, why does my account still have a red colour, and for 2000 credits in firefly why doesn't it increase?

No credit i paid for 20 a month have arrived in my account

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

where is my refund?  it was supposed to be a 30 day free trial.  i cancelled within a week.

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

I'm having the same issue my cancel before free trail was up but they are still charging me and I don't even use it

I received a message “insufficient credits” for image generation. I restarted myPAID subscription on 7/11/26. Is there a problem with my subscription?

So like this: i accidently paid 32.779 thousand from DANA to adobe cause is an accident subsrciption of 7 days trial and i forgot to non activate it and i dont use adobe anymore after the frist free trial

Dear Adobe Support,I am contacting you regarding recurring charges that have been deducted from my account without my knowledge or clear consent.I only intended to make a one-time purchase. I never knowingly agreed to a recurring monthly subscription or to automatic monthly charges. However, I have been charged 304 MAD every month on the following dates:23 April 2026 – 304 MAD23 May 2026 – 304 MAD23 June 2026 – 304 MAD23 July 2026 – 304 MADI did not realize these charges would continue automatically, and I do not use this service.I kindly request:A refund for these recurring charges.I would appreciate your prompt assistance and a fair resolution to this matter.Thank you,

Is there a way to be notified when the price of the annual CS drops below a certain point-like 500$?Like a wishlist option or something?There was a sale via outside vendors like B&H, but I missed it.I just want to be able to get an email or something when it happens again.I didn’t want to have to learn several open source programs to replace CS, especially since I’m already familiar with CS, but I will, because the price is outrageous for an individual who doesn’t make any money from using it.

Can someone from billing contact me. I canceled the free trial on 7/23 and it looks like it was just the AI assistant. I just cancelled the adobe pro today (7/24), as I didn’t know there were 2 different adobe to cancel. I don’t want to be charged for a month. 

I am trying to help someone at our organization get Adobe Pro set up through GoodStack after his first year expired. When we go to pay it says it is invalid because we already own Pro. When I go through his profile he does not have any plan set and trys to get him to purchase Pro at full price. Any idea why the expired one seems to be lingering and blocking us from signing up from the next plan? GoodStack forum insinuates it is an Adobe issue. 

Hi there,​I am reaching out to request help with canceling my Adobe subscription. I am currently an engineering university student, and unfortunately, my budget is very tight right now. I can no longer afford the monthly payments.​When I tried to cancel my plan online, I received a prompt stating that I need to pay a $101 early cancellation fee. I honestly wasn't aware that my subscription was an annual contract billed monthly, and as a student, I simply cannot afford to pay this penalty.​Could you please help me cancel my subscription and waive this cancellation fee as a one-time exception? I would really appreciate your understanding and assistance with this matter.​Thank you so much for your time and help.​Best regards,

Favor de reintegar el cargo a mi tarjeta pues, ya no requiero el servicio, lo anterior pues ya me retiré por jubilación  del trabajo en la Secretaría de Educación Pública. AB05405202719 a nombre de Ildefonso Panamá torres. servicio. https://postoffice.adobe.com/po-server/link/redirect?target=eyJhbGciOiJIUzUxMiJ9.eyJ0ZW1wbGF0ZSI6ImVjb21tX29yZGVyLWNvbmZpcm1lZC1pbmRpdmlkdWFsIiwiZW1haWxBZGRyZXNzIjoiaXBhbmFtYXQyM0BnbWFpbC5jb20iLCJyZXF1ZXN0SWQiOiJkNmE1MDAyYS1hYzI4LTQzODctOGFlYy1kMGYxOTk2MDZhMTMiLCJsaW5rIjoiaHR0cHM6Ly93d3cuYWRvYmUuY29tL2dvL2FjY291bnRfb3JkZXJzX2VzIiwibGFiZWwiOiIxOCIsImxvY2FsZSI6ImVzX0VTIn0.gJwc6koUSCFbHoVxMNwu0PJ6JBDVb0QvQFWCuE9MuvQ76EJ0M0F53aJ-Cv9iEO63sA8EEczqGAB2xfP1-XjQUQIldefonso Panamá Torres 

I would like to get refund. 

Hello,My account is locked because of a payment issue.Adobe only allows me to update my payment method, but I do not want to add another card because it will automatically charge me.I simply want to cancel my Creative Cloud Pro and Adobe Stock subscriptions.Could an Adobe employee please contact me via private message and cancel these subscriptions manually?Thank you.

Today the same thing has happened to me. I chose for a free trial but when I activated the autopay it immediately debited 790rs. Please look into the matter ASAP and generate a refund.