Account, Payment, & Plan

Since I replaced my PC in April this year Adobe has been taking £21.98 in addition to to my normal £14.99.can someone help me? 

Every login attempt with my work Google account fails with ERR_HTTP2_PROTOCOL_ERROR. I can't cancel my Firefly Standard subscription. Please help fix the login issue, cancel the duplicate plan, and review the charges.

Versuche es noch einmal oder wende dich an den Support, falls das Problem weiterhin besteht.E4DC54E85054EAB30A490D451784122119799 Ich finde aber keinen Support. Auch der Chatbot funktioniert nicht. Was jetzt?

7 günlük ücretsiz denemeyi denedim daha bitmeden Adobe bende 999 TL para kesintisi yaptı aboneliğimi iptal ettim paramın hesabıma geri yatırılmasını talep ediyorum hesabı sadece ücretsiz denemede nasıl çalıştığını öğrenmek için kullandım. Paramın hesabıma geri yatırılmasını talep ediyorum 

Hello everyone,I'm having a problem with my Adobe account.I have an active Creative Cloud Pro subscription. My subscription appears correctly on my Adobe Account page, my payment is successful, and my plan is active.However, whenever I open Adobe Premiere Pro, instead of recognizing my subscription, it shows the "Choose the plan that's right for you" screen and asks me to purchase a subscription again.I've already tried:Signing out and signing back into Creative Cloud. Restarting my computer. Confirming that I'm signed in with the correct Adobe account  Verifying that my subscription is active on the Adobe website.Unfortunately, the problem still persists.Has anyone experienced this issue before? Is this a licensing/synchronization problem with my Adobe account, or is there another solution I should try?I've attached screenshots of my active subscription and the screen Premiere Pro shows when it launches.Thank you in advance for your help.

Please investigate this billing discrepancy and refund the excess amount charged to my account as soon as possible.I am willing to provide my payment receipt, bank transaction details, or any other information required to help resolve this issue. 

Hi, I already have a Creative Cloud Pro subscription, which includes Adobe Firefly. However, I was also charged separately for an Adobe Firefly Standard subscription (₹677.32/month) starting May 23, 2026. I believe this is a duplicate subscription. I'm also unable to cancel it because the Manage Plan page gives me an ERR_HTTP2_PROTOCOL_ERROR. Could you please cancel the Firefly Standard subscription and review whether I'm eligible for a refund for the duplicate charges?

Hi everyone,I'm curious if anyone else finds it as annoying as I do that we can't receive our Adobe monthly invoices directly in our email inboxes. Virtually every other company or business sends their invoices to our emails, allowing us to quickly download them to our invoices folder and be done with it in seconds.With Adobe, however, I have to remember to log in to their website and locate the invoices for download. Not to mention, after perusing some of the complaints in this forum, it appears that some users struggle to locate all their invoices, often finding only the initial purchase or order because it's hidden behind the "all invoices" button.I can't comprehend Adobe's motivation to make it difficult for their customers to receive their monthly invoices. If anyone have an answer do share with me, also, please advice if you have any solution for this issue.

Identifiquei uma cobrança incorreta referente ao meu pedido AB08008002653CBR.A minha fatura da Adobe informa que o valor da assinatura do Creative Cloud All Apps é de R$ 165,00 por mês, porém no meu cartão foi debitado o equivalente a 145,05 EUR, como se a cobrança tivesse sido feita em moeda estrangeira, resultando em um valor muito superior ao contratado.Solicito, por gentileza:A verificação dessa cobrança; A confirmação da moeda em que a cobrança foi processada; O estorno da cobrança incorreta ou a correção para o valor contratado de R$ 165,00.Em anexo seguem os comprovantes da fatura da Adobe e do extrato do cartão demonstrando a divergência.Aguardo um retorno o mais breve possível.

Bonjour, j’ai souscrit un essai gratuit Photoshop le 08/07 et j’ai résilié ce dernier avant la date limite du 16/07, plus précisément le 9/07.J’ai toutes les preuves par mail, mais j’ai tout de même été prélevé sur mon compte de 23,99€.Sur mon compte Adobe je n’ai même pas cette facturation, la seule facture que j’ai est de 0€ justement pour cet essai gratuit.Je suis profondément énervé de ne pas avoir trouvé de mail pour contacter le SAV ou le support d’Adobe pour demander un remboursement.Avez vous svp une adresse mail ou je peu écrire ?Suis je le seul à m’être fait arnaqué comme ça pour ce faux essai gratuit ? Merci d’avance pour vos réponses.

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund?

I have 4 charges per month for Adobe. 4. Charges. Per. Month. I have spent 30 minutes trying to get ANYONE on a call. Nothing. NADA. No answer. What even the f is going on at Adobe???? Call me. Text me. Smoke signals. Telepathic communication. Show me that Adobe can do ANYTHING besides charge my card 4 TIMES

I very recently graduated and my university adobe subscription will expire on the 13th of August. I have most files saved to my computer rather than the cloud. When I make a new account with my personal email will I still be able to access the files saved on my computer? if not is there another way I should be backing up my work before its too late. please let me know... 

I took the 7 day free trial. It said I'd be charged on the 19th of July 2026. I got charged before I could cancel OR USE PHOTOSHOP. I GOT CHARGED and I haven't used a single thing. Am I eligible for a refund? I HOPE I AM cause now I can not use the software since i canceled it immediately while I also accidentally paid for it. In a nutshell, i paid for something I CANNOT USE

As per snapshot, I have only one machine activated with my adobe account, and I cannot actiavte my current one. I cannot see how many devices I have currently activated (some may be old ebooks). How can I know how many and which devices do I have activated? Or in worst case, is it possble to reset all of them? I will activate only the ones currently in use.

Hello, I haven't made payments for a long time, so there's a debt accumulating on my account. Because my card is active for online transactions, my friend made a payment and their card has been blocked. How can I resolve this issue?

Hello guys! I want a refund for my latest charge for the product as I am not using it for some time already 

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  I’ve tried using a different browser, incognito mode, clearing cache, and nothing works. I’ve been asking and trying all day and I don’t want to be charged 

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..I didn’t use any of products since the day I start free trail.

I want to cancel my subscription to AI Assistant for Acrobat. I don’t want to renew the payment method and don’t want the subscription to be renewed.

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

I had a 7-day free trial of Photoshop in my personal Adobe account, and am being given the option to extend it another week or cancel it. When I try to do either, be it in my laptop or phone web browsers, I get an error message that pops up in red and says, “an error occurred. Please try again”. So now I’m going to be charged for a year of Adobe against my will because it won’t let me cancel. I would’ve liked another week on my trial but it gives the same error for that too.  

This is ridiculous why is there no email to contact. I am trying to cancel a free trial but they have already tried to take money from an empty bank account so it won’t let me and they keep on trying so I can’t add more money into it otherwise they’ll take it.

Sorry but this is ridiculous why is there no email to contact. I’m trying to cancel my free trial but they’ve tried to take payment from an empty bank account so now it won’t let me and it keeps on trying so I can’t add any money into my account otherwise they’ll take it.

Dear Adobe Support Team,I attempted to cancel an unintentionally activated subscription about one month ago, around June 17, 2026. However, I was unexpectedly charged $6.99 today.I am unsure why the subscription remained active, as I did not use Adobe at all during the past month and had no intention of continuing to subscribe. As soon as I noticed the charge, I cancelled the subscription again immediately.Could you please confirm that my account is now completely free from all Adobe subscriptions and that no further charges will be made?I would also kindly request a refund of the $6.99 charge, as I did not use the service and did not intend to renew the subscription. I may have misunderstood some of the cancellation information due to my limited English, and I sincerely apologize for any confusion.Thank you very much for your understanding and assistance.Best regards,Linh Dan