Account, Payment, & Plan

Please cancel my subscription because it's not much of use to me as of today⁉️

“I permanently deleted my old Google account and later purchased a Firefly subscription using my new Google account. Despite this, the subscription has been linked to my deleted Google account instead of my active one. This is a mistake caused by your system, not by me. Please transfer the subscription to my new email account or issue a refund. Supporting evidence is attached below.”

Bonjour, J'aimerai resilier mon abonnement, mais quand je vais sur la page en question j'ai "impossibgle de charger les données" avec une erreur. Dici quelques jours il va avoir reprendre un abonnement pour un an tout seul que peut on faire ? Merci à l'équipe. 

Hello, I wondered if I can make a request a refund as I was subscription by accident and I have cancelled it right away, but When I check my subscription plan it says till effect till next month. Thank you for you help

Hi!I’m experiencing a persistent account security issue that I’ve been unable to resolve.My Adobe account repeatedly shows account sharing warnings, and when I click on "Change password", the website opens in Arabic even though my main language is Spanish, and my computer and apps are in spanish.I have already changed my password, I have a 2 factor authentification code, I have not received emails asking for a password reset or anything that would sound like someone's trying to hack my account. I've signed out from all of the devices shows, etc.Despite all of this, the problem continues to occur.I currently use my account with my imac, my macbook pro and my iphone (lightroom). All 3 devices are linked.Any idea why this is happening? Thanks. 

I can't find a customer service email. I paid $14.99 for Adobe on the app and it does not convert the documents correctly. I have pics of the before and after. I would like to ask for a refund. Where can I do that?

I'm requesting help with getting a refund after cancelling my plan. I started the free trial and forgot to cancel so I paid for the plan. I cancelled it and submitted for a refund but when I checked with the Help center chat, it said tere were no refund requests pending. I'm hoping to get some help and maybe if someone could confirm that the request was put in after cancelling. Thanks!

Per sbaglio e per mia dimenticanza è scaduto i giorni di prova e mi hanno accreditato il piano annuale sul mio conto vorrei ricevere rimborso che devo fare ?

Hello Adobe Support, I started a free trial today and attempted to cancel it immediately.The cancellation page at account.adobe.com/plans fails with the error “Unable to load data.” This prevents cancellation and is a system error on Adobe’s side. I have screenshots as evidence. I am still on Day 0 of the free trial and am requesting cancelation of subscription, Please refer to the attached screenshots. Can you please help me with this? 

levo dos mese cancelando esta cuenta  me suplantaron informacion pidiendo el reenbolso  del dinero y no eh podido 

Hello,I’d like to cancel my Photoshop subscription and request a refund, as I no longer need the service. Could you please guide me through the cancellation and refund process?Thank you for your help.

kart bilgilerimi giriyorum ama kabul etmiyor başka ödeme yöntemi istiyor o da kabul etmedi. ne yapmalıyım ?

Hey, I now work with my university as a freelancer. I have no access to a university account or ID so it seems I cannot qualify for Adobe teacher discount. As a result, my monthly price would significantly increase to £66.49 a month. I cannot afford to pay this price. As a result, regrettably, I have had to cancel my account. I do use Adobe suite in my freelance work but cannot expect the uni to cover my subscription. Any ideas how I can subscribe again and continue to use without the big leap in monthly costs? Thanks, Elliott

Hi! I purchased their plan last. Dec 19 2025 and believed. I cancelled it already. Since then didn't used Adobe. And today,  I have been deducted again in my account. Can I get a refund for this? just for this month is fine. Coz didn't use it anyway. And the period for that plan is as of today to Feb 19, 2026.

I cancel my subscription several months ago. However am being billed every month. I would like i refund for the months i've never used adobe and STOP making any future charges to my account 

Hello,I am currently on a trial/subscription for Adobe Acrobat.I have not made any payments and do NOT consent to continue this subscription.Please terminate it immediately to prevent any future charges.Thank you.

Adobe Stock（年間契約／月々払い）を解約しようとしたところ、早期解約料金が発生すると表示されます。契約開始日は2025年1月19日のため、本日2026年1月18日に解約すれば早期解約料は発生しない認識で結局、実際には早期解約料が表示されます。 念のためチャットボットで契約自動更新について確認したところ、契約期間は2026年2月20日までとなっており、開始日と一致していない点も疑問です。 なお、2025年1月18日に契約したCreative Cloud Pro（年間契約／月々払い）は、昨日2026年1月17日に初期契約料なしで契約できています。 Adobe Stockについても、早期解約料を発生させずに解約する方法をご案内します。

Hello,Adobe makes it difficult to stop the auto renew of your annual policy, and when you are auto renewed you are locked into continuing to pay unless you want to incur early cancellation fee.  I am looking to cancel due to financial stress, and it's impossible to find a direct contact to a service desk so your individual case can be assessed. ADOBE subscription strategy, making it difficult for people to cancel plans seems to be disadvantageous, and poor conduct on their behalf. 

I purchased All Apps – Pro Edition – EDU via my university. I used my university e-mail for the same package years ago and now I used it once more. Adobe doesn't recognise the fact that I have a paid plan and still views the account as a free user. Can I get some assistance on this? Thank you.

Bonjour,impossibke d'annuler l'essai gratuit. J'ai essayé depuis mon ordinateur, depuis mon téléphone, plusieurs moteurs de recherches et même en navigation privé rien n'y fait !

My situation cannot be unique. When an employee retires or leaves a company to pursue other opportunities, access to company email accounts ends.  I am retired, but I still do contract work and need to keep my Adobe Plan.  But I cannot log in to my old employer's email anymore.  Adobe requires this step before changing an email address on the plan account.  I fear the day I get logged out of Adobe, as I will not be able to access my account, and getting help directly from Adobe is nearly impossible. Who knows the correct solution for this issue?

Hello Adobe Support,I started a free trial today and attempted to cancel it immediately.The cancellation page at account.adobe.com/plans fails with the error “Unable to load data.” This prevents cancellation and is a system error on Adobe’s side. I have screenshots as evidence.I am still on Day 0 of the free trial and am requesting:Please refer to the attached screenshots.Can you please help me with this? 

I logged into Adobe, and there is no option to edit credit card information. Please do not send me the instruction as in FAQ, which is not working. When we login there is no option at all to navigate to edit credit card information. Hi tech adobe has this problem surprisingly. Please technical team seriously look into resolve. And the customers are not technically ignorant, adobe needs to fix this and don't need to underestimate the customers technical skills. https://helpx.adobe.com/manage-account/using/update-billing-information.htmlThis above link is not helping. As said in the link I am not seeing edit billing information. The technical team should clearly resolve this rather than keep sending me this link to navigate. Thanks

I already canceled my subscription yesterday and the money was paid. I don't use it. I want a refund.

I am currently enrolled in college and noticed that my school bookstore offers a one-year subscription to Creative Cloud for a price that is cheaper than what I've been paying for my individual account. I'm tempted to purchase, but unsure if I have issues due to it being for students, and my current account isn't listed as that. I'm uncertain whether I should cancel my account, create a new one, and then redeem, or if I should simply redeem as is.