Account, Payment, & Plan

Hello everyone, I'm reaching out to the community for advice on how to get a response from Behance support regarding a disabled account. My Behance account (behance.net/fedormakatera) was disabled due to receiving engagement from third-party services. I fully acknowledge the violation and have taken complete responsibility — I've already disconnected and removed all such services permanently. I've been in contact with Behance support through ticket #1172782. Alex from Behance Help Center explained the reason for disabling (Feb 25 and Mar 16), and I sent a detailed, honest appeal on March 18 admitting fault, explaining the context, and asking for a second chance — even on probationary terms. I followed up on March 24 and again on March 26, but haven't received a response. I run a small design agency (Fulcrum), and my Behance portfolio represents years of genuine creative work from my entire team. Losing it overnight has been devastating for our business. Has anyone been in a similar sit

Hi. I cancelled my subscription back in January and I’m still get charged the monthly fee? 

I would only use those two apps, and would like a way to get them both in the same package. I see someone has asked this but it’s been two years since then. Would be nice for a custom package.

Ik had een proefabonnement Acrobat Pro afgesloten en dat werd (zonder vooraankondiging) omgezet in een gewoon abonnement. Wel veel duurder dan op de website staat. € 36,29 in plaats van € 24,19.Toen ik daar achterkwam (beetje laat gezien op mijn creditcard afschrift) heb ik via de chat contact opgenomen. Die persoon zou me een transcript van de chat sturen maar dat is niet gebeurd. Niets ontvangen, ook niet in de spam. Abonnement zou omgezet worden, nieuwe prijs € 23,99. Maar wat niet verteld werd en waar ik later achter kwam is dat hier nog btw bij komt. Bovendien heeft die persoon er een bedrijfsaccount van gemaakt. Wist ik niet en wil ik niet. En er zou een restitutie komen voor de periode december-maart van globaal € 25 als ik het me goed herinner. Dat is te weinig. Zou minstens € 36 moeten zijn. Maar allà daar kan ik mee leven. Alleen is die restitutie nooit betaald aan mij. En nou heb ik vandaag weer contact gehad hierover maar ik ben bang dat het weer niet goed gaat als ik zo na

My newly purchased Photoshop Elements 2026 is not working, and I believe the issue may be due to my system’s processor not meeting the required specifications. I have an Apple iMac with an Intel Core i5 processor. I have tried reinstalling the application several times, but it still does not function properly. Unfortunately, I did not verify compatibility before purchasing earlier today. I would like to kindly request a refund. My order number is [Moved to Notes]. 

hello can you help check my account, i have the same exact thing, i already cancel the free trial but my account still got charged for maybe almost a year or more and i dont know how to stop it

So I was looking at photoshop but I forgot I already used my free trial so I exited out but about a week later I was charged for photoshop and “adobe stock” which I never even looked at but when I checked my adobe account it said I had no active plans and neither show up in my billing history and when I checked my photoshop it said I didnt even have an active subscription and I cant find the section to refund anywhere even when it clearly say I can refund if its within 14 days

Desembolso del dinero 

I am updating my Payment info, and inspite of getting Payment updated successful notification, I am still seeing Billing or Payment Issue. How to resolve this? 

 I did not intentionally subscribe to Adobe Stock, and I want to cancel my subscription immediately without any fees.The virtual assistant is not helping me and only provides a link with a 188 € cancellation fee.Please advise how I can cancel my subscription without charges.

For current promo Mar 19–Apr 22: Unlimited Nano Banana on firefly.adobe.com deducts credits. Expected or a bug?CC Pro switch from mixed plans errors: “Sorry, we could not change your plan. Please retry.” 

Hi, I need the Certificate of tax residence for Romania, for the years 2024 and 2025. Can someone please help me with this request? Thanks

 So I've cancelled my 2 plans, which are free trials on March 23rd, 2026, because I can't afford them. And I have emails confirming my cancellation. Today I received notice emails of failed billing on my account for those exact 2 plans that I've cancelled. They probably failed because my bank account can't afford them. So why am I still being charged? I can't afford them. Please help @AdobeEmployee.Below is the screenshots of today (24th March) notice of failed billing and the 23rd cancelling confirm email 

Gostaria do estorno cobrado no valor de 82,90 referente a assinatura anual do app Lightoom, pois queria somente o mensal. 

“I started a trial and canceled immediately. I did not use the service. Now I cannot cancel because of a past due charge. Please cancel my subscription and waive this charge

I changed my plan to Photoshop only before I was supposed to be billed the entire $69.99 for the multiple apps but I ended up being charged both the $69.99 AND the $22.99 for Photoshop alone. Please refund the $69.99 and please make sure I will be charged for Photoshop only moving forward. Thanks 

I’m not getting a good help from the AI customer support so maybe I will be assisted here.I checked my account with Adobe to cancel my subscription a day before my free trial ends. It showed me only 1 subscription which the AI Assistant for Acrobat. Now I was charged for a different subscription for Adobe Acrobat Pro. If this was display together with the other this could have been avoided. I want a refund for this other subscription please. Adobe was not being transparent when I checked my the account yesterday.

I paid for the AI program yesterday. But the money is paid twice and the program does not run. I want all payment refunds.

Is there still no way to completely remove my credit card details form the adobe database?? The only option I had was to edit it, or to add a new one - No option to remove it entirely.  

Hi, I have cancelled my subscription but still pushed through. Good thing theres payment issue so i am not charged.  have email confirmation that its cancelled. Thanks

i had two plans. adobe acrobate pro and adobe ai assistant.Thank you.

 I see that payments other than my Creative Cloud membership fee have been deducted from my bank account. These payments were made by Adobe Saggart without my knowledge.

Hello, is it possible to change the details on the invoice issued? There is a wrong zip code and name.

Dear Adobe Systems Customer Support Team,I am writing to formally request the cancellation of my current subscription plan and a full refund for an accidental charge processed today, November 9, 2025.I originally opted for a free trial of the student version. Prior to the trial's expiration, I attempted to cancel the subscription and its associated auto-pay mandate through your online portal, but I was unable to complete the cancellation process.The debit card linked to this account is typically kept without a balance. However, a small amount of money was unexpectedly credited to the card earlier today, and immediately thereafter, a payment of 1037.22 INR was processed via auto-pay.This charge was completely accidental and unauthorized due to my failed attempts to cancel the auto-renewal beforehand.The details of the transaction are as follows:Amount Debited: 1037.22 INRDebit Date: 09-Nov-2025Invoice ID: ABYPR2WQ67CJPXMerchant: Adobe Systems Software Ireland LtdI have attached a screen

Have cancelled 7-day trial plan but received an invoice hence need a clarity